My significant other and I very much enjoyed our stay at the Serrano! We targeted this hotel on priceline, and were happy to get a great rate at what turned out to be a really nice property. I emailed Mr. Antonio Flores before our trip, and he was helpful in accommodating our late check-out request. Check-in was fast and professional... more

Kimpton has a reputation for having beautiful, boutique-style hotels that offer exceptional service. The Serrano Hotel in San Francisco was a disappointment. The location is fantastic in "the most walkable city in America". We were able to get to all modes of transportation easily, great shopping was nearby, and great restaurants were convenient. But the hotel is not run like... more

It's a small but "chic" hotel. It was busy during our stay due to the trade show "semiconwest" but the service and friendliness of the hotel staff was always outstanding. Everyone greets you with a smile and "good morning". The rooms are clean and comfortable. We were lucky to be upgraded to a Luxury Suite and it is beautiful. "Thank... more

I won this hotel through Priceline, and felt we got a great deal for the price. The hotel is located right next to the Tenderloin, which leads to some questionable activities if you walk two blocks in the wrong direction, but it is also really close to all the great shopping and eats in Union Square. Since we were pretty... more

As I told the front desk staff at checkout, every stay at the Serrano gets better. I have stayed at the Serrano 4 times in the last few months and will continue to come back. We stayed over the 4th of July holiday weekend and you would never know the property was sold out. It was quiet and the only... more

Would never have thought to stay here if it weren't the winner of my priceline bid. For a Sunday night stay I bid $80 and was charged $99 with taxes. To book the same room next Sunday on Expedia the rate is $230. Overnight valet parking cost $39. Room was pleasant. Bed linens were OK, but was just a duvet...no... more

This hotel was in a great location -- close to main transportation lines, shopping and main sights. The staff was friendly. I got an upgrade to a suite simply for being a points member. The room was clean and the hotel was generally quiet. The heating and cooling system was loud though. more

I have just returned home today from a very pleasant stay at the Serrano Hotel. We were pleased with everything about our stay and the hotel seems to be very well managed. Our cozy room was clean, comfortable and quiet. The location was very central and just a short walk to the trolley, train, great shopping around Union Square etc.... more

We really enjoyed the happy hour every evening, coffee every morning, and the friendly staff. Chad the doorman recommended a great restaurant and was VERY attentive to our needs! Comfy bed, and very quiet room! more