We had such a great stay it was hard to check out. We took advantage of a 3 nights or more stay discount and enjoyed a corner queen deluxe on the top (17th) floor. Bed, pillows and sheets were fantastic although it might be a stretch to call these queen size beds. The rooms are on the small side but... more

Hotel Serrano is a suberb value. It has an excellent location...as others have said, just be careful to only walk toward the Hilton...otherwise the Tenderloin area is a bit seedy. The decor of the hotel was charming...only our bathtub drain was in need of a fix (room 1114). The included breakfast (I think we paid $1 extra for it) in... more

Serrano hotel was a fun hotel, believe it or not! There were games scattered throughout, it's pet friendly, and a complementary wine hour every night. Everyone from the doorman, front desk, maintenance guy I ran into in the elevator, housekeeper,etc was great and friendly. They made me feel like I owned the hotel! Free wi fi in the rooms and... more

Nice hotel to stay in - very comfie beds and clean room. No noise. more

Friendly hotel with clean comfortable rooms (slightly small though). Parking is not available onsite and we had to pay $40 a day to keep the car in a local car park. The 5-6pm wine reception is great and a good chance to meet other guests staying in the hotel. Its located close to Union Square and the shopping district. Good... more

My husband and I stayed here as part of our trip around California to celebrate his 40th birthday. It was the last hotel on our trip and was a wonderful fitting end to a fabulous trip. The communal areas of the hotel are polished and pristine. Our room was spacious and, as it was a corner room, had double aspect... more

I say if you’re not on a tight budget because they take $50 from your account as some type of deposit for the mini bar. You will get it back in the next 5 business days. So if you stay 3 days it’s $150 that you can’t count on for the next 3 to 5 days. Besides that the hotel... more

The Serrano is a conveniently located hotel in downtown San Francisco near the Powell St. Muni and BART station. I stayed for 4 nights and was impressed by charm and service of the hotel as well as the personnel. Although I arrived around 12.30pm, Check-In was possible for a room located on floor 10. The room itself was small, with... more

My family and I had a wonderful weekend in San Francisco. Our highlight of our stay was Alcatraz, Dylan's City Tour (and Muir Woods for only $39) and our stay at the Serrano. The place was nice and clean, the location was sketchy but close to everything and the door man John was a complete riot. Keep up the good... more