Serrano hotel was a fun hotel, believe it or not! There were games scattered throughout, it's pet friendly, and a complementary wine hour every night. Everyone from the doorman, front desk, maintenance guy I ran into in the elevator, housekeeper,etc was great and friendly. They made me feel like I owned the hotel! Free wi fi in the rooms and... more

Nice hotel to stay in - very comfie beds and clean room. No noise. more

Friendly hotel with clean comfortable rooms (slightly small though). Parking is not available onsite and we had to pay $40 a day to keep the car in a local car park. The 5-6pm wine reception is great and a good chance to meet other guests staying in the hotel. Its located close to Union Square and the shopping district. Good... more

My husband and I stayed here as part of our trip around California to celebrate his 40th birthday. It was the last hotel on our trip and was a wonderful fitting end to a fabulous trip. The communal areas of the hotel are polished and pristine. Our room was spacious and, as it was a corner room, had double aspect... more

I say if you’re not on a tight budget because they take $50 from your account as some type of deposit for the mini bar. You will get it back in the next 5 business days. So if you stay 3 days it’s $150 that you can’t count on for the next 3 to 5 days. Besides that the hotel... more

The Serrano is a conveniently located hotel in downtown San Francisco near the Powell St. Muni and BART station. I stayed for 4 nights and was impressed by charm and service of the hotel as well as the personnel. Although I arrived around 12.30pm, Check-In was possible for a room located on floor 10. The room itself was small, with... more

My family and I had a wonderful weekend in San Francisco. Our highlight of our stay was Alcatraz, Dylan's City Tour (and Muir Woods for only $39) and our stay at the Serrano. The place was nice and clean, the location was sketchy but close to everything and the door man John was a complete riot. Keep up the good... more

This hotel exceeded my expectations- it was clean, located in a convenient area of the city, and had a lot of charm. For someone who is a clean freak, this hotel did not let me down. The hotel also offered complimentary coffee as early as 4:30am and had wine happy hour which started the night off great. Would definitely stay... more

We booked our room last minute as we were originally booked at the Fairmont. We had a suite which was nice and spacious. We are a family of 6 so either we rent a suite or two rooms. The suite was big enough to accomodate all of us. The wine hour in the early evening is a nice welcome back... more