We enjoyed our experience at this hotel- the staff was extremely friendly, joking at check-in and came to answer any problems. We wanted to refrigerate something and they brought a fridge to our room. The wine reception at 5:30 was great in meeting other guests. The furniture was a bit dated, but bed and bath clean and comfortable. My only... More

Let's keep this simple. 1. There is no temperature control in the room. Too cold? they bring you a space heater. Too Warm? turn on the fan or open a window. 2. The tub has the dirt of many uses and no good cleaning. Leaving me to wonder what else hasn't been cleaned properly. 3. Minimal furnishings and table space.... More

Carlton Hotel is reasonably priced, older, yet clean and centrally located. The staff are nice and the food in the small restaurant is tasty. It's a less expensive way to visit SF. More

The hotel is in a decent location, though it is kind of close to the Tenderloin. The rooms were a bit on the small side and had no A/C. I'm sure that's normally not a big problem in San Francisco but I was actually there when it was unseasonably warm so it was slightly annoying. The rooms look a bit... More

Where to begin... 1. GREAT customer service. The people at the front desk were outstanding, helpful, had a great sense of humor and really know the city. For being a small boutique hotel they really offer a lot. 2. Ambience. Every evening there is a cocktail hour where wine is served. The wine was quite good and on one evening... More

Sadly I was taken in by the hotel's deceptive description as "boutique hotel with sophisticated interiors" and per- booked 4 nights at the Carlton. On arrival we found it to be a somewhat tatty and worn-out old hotel with more of an ambience of a backpacker's hostel than a smart hotel. The first room we had adjoined another room and... More

We stayed here for one night on our arrival to San Francisco. On check in there was 2 guys who were a hilarious crack a minute, they certainly got some of our party with the "voice activated locks!" Check in was funny and very efficient, so top marks there, the location of the hotel is also pretty good, we wandered... More

Hotel Carlton is located a short walk from Union Square in downtown SF. An older building with smaller sized rooms, but nice relaxed character. Nice lobby with comfortable couches and a fireplace. Complimentary wine in the lobby in the evening. A cool place to spend a few nights. Staff was great. More

Worst hotel I ever stayed in bar none. First room they put us in was like a box and had no hallway (ie we were separated from the corridor by only a very thin partition wall.) I then complained and they put us in another room. This was slightly larger but connected to another room via a single door that... More