Had an amazing trip, service from the staff went beyond the call of duty, went on to travel to Vegas and Santa Monica, but friendliness and professionalism from this hotel spoilt us because it did not match this hotel. Could not ask for a better situated hotel. Excellent more

We arrived here after a week in Vegas and to celebrate a birthday on the 11th,( do not get the BART from the airport) what a fab location, met by very friendly staff, room was excellent have no idea what the view from the window was but we didnt go all that way to look out of the window. This... more

We booked through Gold medal in january 2009 and paid in full. Problem booking in as hotel had no room for us despite having our money for 10 months. Gave us a family room for four adults. We sorted the following day with travel company but hotel extremely unhelpful. All in all not a nice experience. Staff overall were unhelpfull... more

I booked this hotel as I previously worked for a tour operator, and this was one of our biggest sellers in San Francisco - now I can see why! Set in a brilliant location, right next to union square, it is perfect for shopping and picking up sightseeing tours. There is also a cable-car stop nearby which takes you straight... more

Stayed here to visit San Fran. it was perfect for the shops but quite a walk to Fishermans Wharf [get a tram ]. The room was clean, the bed comfy, the shower hot and you can smoke on the balcony providing you close the patio doors. Would highly recommend and would stay there again more

I am a tough critic but super appreciative when it is done right! The Handlery not only nailed our stay but far exceeded my expectations. When we arrived to the City it was a breath of fresh air to walk into the hotel and have my six year old son (with lots of energy) greeted as kindly as I. Upon... more

We loved the ideal location for shopping, trams, buses etc. Our room overlooked the swimming pool and we were able to smoke on our balcony!! It was quiet and the pool area provided peace and tranquility from the bustling city. Reception staff were very helpful, pleasant and accommodating. Would stay here again no probs. more

This hotel is perfectly located in the shopping and theatre district of San Francisco, which means that everything is just a short walk from the hotel. This does mean though that if you have a street facing room, you MUST take ear plugs as there is no double glazing. The public transport routes are also right on the doorstep so... more

Five of us stayed for four nights and the hotel were great sorting out the accommodation, they put us in two adjoining rooms which was perfect. We were in the older part of the hotel and on the 6th floor which was fine. Catherine the receptionist was a great help when we were trying to check in online to return.... more