This hotel looks much nicer on the website than it is in reality. We had a junior suite and it was actually quite small. so don't expect space nor a nice room full of light. it is actually pretty dark. Also check the room before, as we had to change it given the windows were not isolating the air properly... More

Overall I was very pleased. When booking the hotel I told them it was my anniversary and I would love an end room ;) they came through for me. The room was small but to be expected for the city. There were a few hickups with the room itself. The heater didn't work, the bathroom door didn't keep close, and... More

Spent two nights on business and would say this is a good hotel choice. The location on Powell Street near Union Square is central and convenient to shopping and restaurants, a few blocks from Chinatown and transportation links. The room was comfortable but a little noisy (the cable car clanks by in front of the hotel). The lobby is a... More

I stayed here for 5 nights and had a deluxe queen room on the 15th floor.. my room was really huge with a 'walk in wardrobe' space and a view of Union Square. I really liked their "conserve" initiative, as they offered $10 towards room service/their restaurant/bar for every night you chose not to have housekeeping. Many hotels offer this... More

First, you are greeted by Tom, the best doorman ever. The historical hotel is lovely, giving a old world feel with the modern. The Scala restaurant is wonderful. Rooms are small but nicely done but the bathrooms are so tiny you have more room on an airplane. Still, I highly recommend this. Location cannot be beat. More

First and foremost, the location is perfect, as it is minutes from the heart of San Francisco. The interior is gorgeous and classic whilst the rooms are decorated with a modern twist. The service was attentive and friendly, especially the dressed-up greeters at the door! It was also mighty convenient that it was attached to a Satrbucks! Although the name... More

Rooms are nicely decorated but very very noisy. You could hear everything from next door and from outside as well. Old hotels can be nice and charming but when windows are soo rusty that you cannot close them, I guess that "old charm" is not there anymore. The AC/heater ws soo noisy that we had to switch it off at... More

We stayed here in January 2012 and had a very good experience. The staff, in particular, was excellent. The rooms, while small, are nicely appointed and in good condition. The location is amazing - right downtown, near Chinatown, Union Square, and lots of other things. The cable car stops on the corner. Good example of the staff: on our last... More

I stayed at the hotel in 2010. The hotel looks great from the outside, as does the bar which is great. However, the rooms are very old, the bathroom is tiny and the maintainance is none existent. The same goes for the meeting room, in which the airco didn't work. The food was great on the other hand. The service... More