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Hotel Frank

3.5 of 5
386 Geary Street, San Francisco, CA 94102 (Formerly Maxwell Hotel)
Hotel amenities
Ranked #113 of 240 hotels in San Francisco
3.5 of 5 stars 286 Reviews
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286 reviews from our community

What travellers say about this hotel
  • Union square(25)
  • Friendly and helpful(11)
  • Cable car(10)
  • Very nice(6)
  • Street noise(4)
  • Junior suite(4)
  • Great location(4)
  • Flat screen TV(3)
  • Art deco(3)
  • Water pressure(3)
Traveller rating
    71
    116
    64
    17
    18
Only show reviews for Family (28) | Couples (128) | Business (32)
Date Rating
ITA_And_RE_a
Reggio Emilia, Italy
Top Contributor
249 reviews
46 helpful votes
3 of 5 stars Reviewed 18 February 2012 NEW

Very well situated for downtown, close to Union Square, American Conservatory Theater, Curran Theater Room heater was effective. Check in was smooth. Concierges were knowledgeable and helpful Complementary wi-fi was very helpful. More

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mlctkc
Saratoga, NY
Senior Reviewer
7 reviews
2 helpful votes
3 of 5 stars Reviewed 13 February 2012 NEW

The staff was adequate and capable but nobody took that extra step to provide exceptional customer service. There were protestors outside of the hotel that were harassing upon your entrance and exit but we did not find them disturbing once we were inside. The hotel also posted security and someone to open the door for you to expedite your entrance... More

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Graeme T
Henley-on-Thames, United Kingdom
Senior Contributor
22 reviews
10 helpful votes
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

Good value hotel, great location only a block away from Union Sq. Recently refurbished but still a little tired in places, nevertheless, great value. More

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abbygailnyc
new york
Senior Reviewer
9 reviews
8 helpful votes
2 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

I stayed here on business for 3 nights. The room left a lot to be desired - the carpet was stained and had several burns. The bathroom was teeny weenie and was inconvenient if you want to do anything exotic like wash your face. There was a half-size sink and no surface area to store any toiletries. The robe in... More

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Gary W
Boise, Idaho
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

My wife and I decided to go San Francisco as our Christmas gift to each other. This was our third stay at the Hotel Frank in the last 12 months and the prior two times we stayed in the penthouse. This time we stayed in the junior suite and found the room to be very nice and the staff very... More

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Terryyl
Montreal, Canada
Reviewer
4 reviews
4 of 5 stars Reviewed 21 January 2012

Stayed at the hotel during Oracle openworld. The room was spacious and the choice of colors and furniture makes this hotel stand out of the standard Chain like feeling. There were also some nice to have like a small fridge and complimentary Wi-Fi. The only negative part is that there on 2 occasions there was a sulphur like smell coming... More

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Dayna Zeitlin, General Manager at Hotel Frank, responded to this review
23 January 2012

Hi Terryyl, Thank you for sharing your experience about your recent stay. We are so glad you enjoyed our services and amenities, as well as our central location to everything. We look forward to seeing you again soon! Dayna More

HanaSeattle_WA
Seattle, WA
Senior Reviewer
7 reviews
5 helpful votes
4 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

We found a good deal on this place for MLK weekend, probably because their employees are conducting a strike/protest and therefore waking guests up early with their megaphones and literally shaming them as they walk in the hotel. I actually really do want to be supportive of their employees who are dissatisfied with the new management's failure to recognize the... More

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Mary W
Boston
1 review
3 helpful votes
2 of 5 stars Reviewed 16 January 2012
3
people found this review helpful

We came to Hotel Frank with high hopes. We wanted to be near Union Square, but not in a big cookie-cutter hotel. Hotel Frank met both those bills, but... The smell in the bathroom was overwhelming. We never got enough water, or enough hot water, for me and my two children to all take showers in the morning. The constant... More

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Dayna Zeitlin, General Manager at Hotel Frank, responded to this review
23 January 2012

Hi Mary W, We appreciate your feedback and are sorry for the experience you encountered with the protestors. As far as the smell of marijuana, we apologize that this occurred. We do not condone this kind of activity in our hotel. Additionally, I'm not sure why you didnt have hot water? This is the first I am hearing about it... More

Scrappleking
Contributor
16 reviews
4 helpful votes
4 of 5 stars Reviewed 14 January 2012

Killer location, friendly staff, and the penthouse suite was so sweet I had a number of my own Penthouse worthy moments on the balcony. Would come here again. I'd stay there too. More

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Karistargel
Newcastle-upon-Tyne, United Kingdom
Reviewer
5 reviews
4 helpful votes
4 of 5 stars Reviewed 14 January 2012
3
people found this review helpful

Really good location just a half block from Union square. Maxs is great for food, had breakfast here twice and dinner once., huge portions and reasonable prices. The rooms are really great with 'trendy' decor and are clean and beds comfortable. As most of the other reviewers we encountered the picketers . they just chant loudly and aim some of... More

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Dayna Zeitlin, General Manager at Hotel Frank, responded to this review
23 January 2012

Dear Karistargel, Thanks for sharing your feedback with us. We're so glad you enjoyed your time with us. Yes, the hotel does provide clean and comfortable accommodations - we take proud in the overall cleanliness of the hotel. Sorry about the air-con. Most hotels in downtown do not have air-con at all as so few days during the year require... More

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Hotel Frank Also Known As

  • Frank Hotel San Francisco
  • Maxwell Hotel San Francisco
Address: 386 Geary Street, San Francisco, CA 94102 (Formerly Maxwell Hotel)

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