The staff was adequate and capable but nobody took that extra step to provide exceptional customer service. There were protestors outside of the hotel that were harassing upon your entrance and exit but we did not find them disturbing once we were inside. The hotel also posted security and someone to open the door for you to expedite your entrance... More

Good value hotel, great location only a block away from Union Sq. Recently refurbished but still a little tired in places, nevertheless, great value. More

I stayed here on business for 3 nights. The room left a lot to be desired - the carpet was stained and had several burns. The bathroom was teeny weenie and was inconvenient if you want to do anything exotic like wash your face. There was a half-size sink and no surface area to store any toiletries. The robe in... More

My wife and I decided to go San Francisco as our Christmas gift to each other. This was our third stay at the Hotel Frank in the last 12 months and the prior two times we stayed in the penthouse. This time we stayed in the junior suite and found the room to be very nice and the staff very... More

Stayed at the hotel during Oracle openworld. The room was spacious and the choice of colors and furniture makes this hotel stand out of the standard Chain like feeling. There were also some nice to have like a small fridge and complimentary Wi-Fi. The only negative part is that there on 2 occasions there was a sulphur like smell coming... More

We found a good deal on this place for MLK weekend, probably because their employees are conducting a strike/protest and therefore waking guests up early with their megaphones and literally shaming them as they walk in the hotel. I actually really do want to be supportive of their employees who are dissatisfied with the new management's failure to recognize the... More

We came to Hotel Frank with high hopes. We wanted to be near Union Square, but not in a big cookie-cutter hotel. Hotel Frank met both those bills, but... The smell in the bathroom was overwhelming. We never got enough water, or enough hot water, for me and my two children to all take showers in the morning. The constant... More

Killer location, friendly staff, and the penthouse suite was so sweet I had a number of my own Penthouse worthy moments on the balcony. Would come here again. I'd stay there too. More

Really good location just a half block from Union square. Maxs is great for food, had breakfast here twice and dinner once., huge portions and reasonable prices. The rooms are really great with 'trendy' decor and are clean and beds comfortable. As most of the other reviewers we encountered the picketers . they just chant loudly and aim some of... More