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JW Marriott San Francisco Union Square

4.0 of 5
500 Post Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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JW Marriott San Francisco Union Square
Ranked #54 of 235 hotels in San Francisco
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724 reviews from our community

Traveller rating
    318
    273
    88
    31
    14
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Families
116
 
Couples
198
 
Solo
39
 
Business
190
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Pasadena, CA
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW

We were pleasantly surprised by the JW Union Square. The location is great, an easy walk from the Powell BART station. Just off Union Square so countless options for dining and shopping, hopping on the cable car, we even walked to the Ferry Building. Concierge lounge was open 7 days, and while the food choices were average for a Club... More

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Oakville, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

The hotel is perfectly located for easy access to Union Square and many other San Francisco attractions. The hotel lobby areas are very nice and check-in was very quick, efficient and friendly. The lobby is on the third floor and while some people have stated that this was a negative I certainly didn't find it to be an issue at... More

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Fairmont, WV
Top Contributor
89 reviews 89 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

This is a GORGEOUS hotel in a great location--close to shops, restaurants, etc. The elevators are beautiful with a breathtaking view and they all work quickly. Our room was spacious and comfortable with a bed I loved. The bathroom was VERY luxurious with marble everywhere, shower in one room with toilet and the bathtub in the room with the sink... More

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See 10 more reviews by Zebra71 for San Francisco
North East, Pennsylvania
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 15 May 2013

I'm a big fan of Marriott hotels, and this JW Marriott is an example of their excellence. We took advantage of the premier check-in and getting signed in and on the way to the elevator took just a few moments. The room was amazing--great views of S.F., impressively large bathroom, and so quiet we never heard a sound from the... More

Was this review helpful? Yes 2
Tatum
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 15 May 2013

This is a very nice hotel with nice amenities. The staff were courteous and the rooms were very nice and clean. Within walking distance to Union Square shopping and excellent restaurants. I would definitely stay here again.

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See 3 more reviews by Deborah J for San Francisco
Los Alamos, New Mexico
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 May 2013

I am probably not getting the regular rooms since as a Platinum Premier, I always get an upgrade to a nice room or suite. I stay here 3-4 times a year. The beds are awesome and so are the bathrooms. The service is top notch throughout the hotel and the Lounge at the top has great staff and good food.... More

Was this review helpful? Yes 1
See 2 more reviews by Brad S for San Francisco
Melbourne, Australia
Top Contributor
59 reviews 59 reviews
27 hotel reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 11 May 2013

2 nights stay after a long haul flight. Check in was quick and uneventful at 2 pm. Room on 13th floor comfortable and concierge lounge access on 21st floor was a boon (with a view) for getting a quick drink and some cookies. Internet in room was part of my package. I was able to print documents/maps/boarding pass for free... More

Was this review helpful? Yes 1
See 9 more reviews by aussiegirl14 for San Francisco
Boston, Massachusetts
Top Contributor
55 reviews 55 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 9 May 2013

The lobby is on the third floor; not exactly enticing to the first time lodger. The hotel does not live up to the JW label; the rooms need a giant facelift; some are award in shape with not bathtub; others small by luxury standard. The bathrooms have been redone elegantly; the rooms could use the same.Most staff were pleasant;others less... More

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See 8 more reviews by bosslady000 for San Francisco
West Palm Beach, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 7 May 2013

Great hotel and staff. Had a corner room that was more like a suite. Nice view of city and partially of the bay. Excellent location. I have a big issue with a hotel charging $12.95 a day for internet access that at a hampton inn or residence inn you get for "free." In this day and age there is no... More

Was this review helpful? Yes 1
Chicago, Il
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 7 May 2013

Stayed here for a business trip. I typically stay in Marriott brands, and stayed at the regular Marriott in SF the last time. This is definitely nicer, but it is not a 'luxury' hotel. The rooms are a bit dated and the layout makes it such that you can hear the elevator from everywhere. The lobby is nice and the... More

Was this review helpful? Yes 2
 
 
 
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Hotel Summarization (Beta)

What travellers say

  • Concierge lounge(22)
  • Great location(19)
  • Very good(15)
  • Street noise(14)
  • Cable car(10)
  • Room service(9)
  • High floor(7)
  • Very comfortable(4)
  • Flat screen TV(4)
  • Lobby bar(3)

Additional Information about JW Marriott San Francisco Union Square

Address: 500 Post Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Phone Number:
Region: United States > California > San Francisco
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Luxury Hotels in San Francisco
#31 Business Hotels in San Francisco
#59 Family Hotels in San Francisco
Price Range: £££
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
Jw Marriott San Francisco Union Square Hotel
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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JW Marriott San Francisco Union Square
See lowest price for your stay*
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