The hotel is perfectly located for easy access to Union Square and many other San Francisco attractions. The hotel lobby areas are very nice and check-in was very quick, efficient and friendly. The lobby is on the third floor and while some people have stated that this was a negative I certainly didn't find it to be an issue at... More

This is a GORGEOUS hotel in a great location--close to shops, restaurants, etc. The elevators are beautiful with a breathtaking view and they all work quickly. Our room was spacious and comfortable with a bed I loved. The bathroom was VERY luxurious with marble everywhere, shower in one room with toilet and the bathtub in the room with the sink... More

I'm a big fan of Marriott hotels, and this JW Marriott is an example of their excellence. We took advantage of the premier check-in and getting signed in and on the way to the elevator took just a few moments. The room was amazing--great views of S.F., impressively large bathroom, and so quiet we never heard a sound from the... More

This is a very nice hotel with nice amenities. The staff were courteous and the rooms were very nice and clean. Within walking distance to Union Square shopping and excellent restaurants. I would definitely stay here again.

I am probably not getting the regular rooms since as a Platinum Premier, I always get an upgrade to a nice room or suite. I stay here 3-4 times a year. The beds are awesome and so are the bathrooms. The service is top notch throughout the hotel and the Lounge at the top has great staff and good food.... More

2 nights stay after a long haul flight. Check in was quick and uneventful at 2 pm. Room on 13th floor comfortable and concierge lounge access on 21st floor was a boon (with a view) for getting a quick drink and some cookies. Internet in room was part of my package. I was able to print documents/maps/boarding pass for free... More

The lobby is on the third floor; not exactly enticing to the first time lodger. The hotel does not live up to the JW label; the rooms need a giant facelift; some are award in shape with not bathtub; others small by luxury standard. The bathrooms have been redone elegantly; the rooms could use the same.Most staff were pleasant;others less... More

Great hotel and staff. Had a corner room that was more like a suite. Nice view of city and partially of the bay. Excellent location. I have a big issue with a hotel charging $12.95 a day for internet access that at a hampton inn or residence inn you get for "free." In this day and age there is no... More

Stayed here for a business trip. I typically stay in Marriott brands, and stayed at the regular Marriott in SF the last time. This is definitely nicer, but it is not a 'luxury' hotel. The rooms are a bit dated and the layout makes it such that you can hear the elevator from everywhere. The lobby is nice and the... More