this was my first time in san francisco. booked the hotel 2 days prior to checking which is a bit late as it is a weekend. all the other hotels were fully-booked. paid 120 dollars a night for a non-renovated room. a bit overpriced considering what the room looks like. ok location i guess, walking distance to union square in... more

We loved this hotel! The decor was really great considering it is cloudy in the morning. The orange curtains made the room bright and cheery. The staff was very helpful and friendly and professional.We would stay here again.It was in a safe area for two women and not far to catch a bus to the wharf. Plenty of restaurants and... more

We stayed for 10 nights in September, I shared a renovated delux double with my sister (6th floor) and our 80 year old father stayed in an unrenovated room. Dad was happy in his room but I found it did smell a bit. The renovated room was fantastic, huge, well presented with very comfortable beds. We were overlooking the street... more

very nice and clean hotel close to eating places only a nice 10 minute walk to the square,and 15 mins to the market . i would stay there again.Only bad thing is there is no kettle in the rooms. more

My husband and I stayed here for 6 nights in a renovated delux king room and it was fab. The room was a really nice size, the bed was really comfy and the rainhead shower was great and we had a fridge! We found the location excellent as you only had to walk 5 blocks and you were in union... more

First of all the Hotel stated it's in Knob Hill but more like the Tenderloin district. Room was small but served it's purpose. Didn't have air which most hotels in San Francisco don't but when you need it you wanted it. Slept with the windows open until someone got a little carried away with sounds of passion and down came... more

I really don't have an idea about the new renovated rooms. May be they are in much better condition. I should also add from the beggining that the hotel staff were really nice. However, the unrenovated rooms had a very very big noise problem. I didn't care about it much but I wanted to share with the others. The walls... more

Stayed in this hotel for two nights for business. I and had a reservation, which turned out to be in a non-renovated room. This was not apparent until check-in, but as there were no other rooms available, I went ahead and took this room. Big mistake. The room was old, smelly, and dilapidated. I'm the opposite of a diva and... more

Before I went, I had been told this hotel was well-located and reasonably priced, but that the staff were snooty and that spoiled people's stays. I found the first two to be true - 10 minutes walk to Union Square, five minutes to the cable cars, less than 30 to Lombard Street if you fancy a stroll - but not... more