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940 Sutter Street, San Francisco, CA 94109 (Formerly York Hotel)
Hotel amenities
Hotel Vertigo
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78%
Ranked #69 of 235 hotels in San Francisco
Most recent review
4 of 5 stars Reviewed 18 June 2013
Michael V Vaduz, Liechtenstein
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608 reviews from our community

Traveller rating
    172
    287
    95
    32
    22
See reviews for
Families
51
 
Couples
324
 
Solo
58
 
Business
29
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Vaduz, Liechtenstein
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 18 June 2013 NEW

Stayed 2 weeks in this hotel. Had a room towards the back side of the hotel. Can recommend this hotel totally. Clean, friendly, helpful and verry centrally located. No danferous area - was walking home often late nights, never any problems! Would choose this hotel again, no complaints at all.

Was this review helpful? Yes
Haiyi, Manager at Hotel Vertigo, responded to this review
18 June 2013

Dear Michael V, Thank you for an amazing review! We are extremely happy to hear how much you enjoyed your stay and look forward to your return. Warm Regards, Luis Morales Hotel Manager More

West Yorkshire
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

So I'm writing this review just before check out, we've been here for 4 nights and checked in late when we arrived. The lady at check in was polite and checked us in quickly, provided us with a detailed map and pointed out where we were, this map became a life saver and we used it every day. Location is... More

Was this review helpful? Yes
Haiyi, Manager at Hotel Vertigo, responded to this review
18 June 2013

Dear beth_louise, Thank you for comprehensive review and on behalf on the Hotel Vertigo I do apologize for not replying to your initial email and acknowledging your anniversary. It is our goal to provide the highest quality guest service to each and every one of our guests. We hope that you'll join us again soon upon your next visit to... More

Melbourne
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 16 June 2013 NEW

My wife and I had no issues with this hotel at all, although I think there may be some staff that are not as friendly which we didn't need to interact with. We were checked in by Joseph who was fantastic. The room was comfortable and very good value for San Fran. Area is ok and about a 10 min... More

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Haiyi, Manager at Hotel Vertigo, responded to this review
18 June 2013

Dear Shakers56, Thank you for a great review! We are extremely pleased to hear how much you enjoyed your stay. We sincerely appreciate the time you took to provide your comments and feedback. I am delighted that Joseph was fantastic and have passed on your compliments.We hope that you'll join us again soon, and we look forward to your return... More

Montreal, Canada
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

Real cool little place well located in Nob Hill ......get a real sense of San Francisco living. Online pictures don't really give this hotel justice. It is an older hotel ....as reflected in the rooms but the decor make up for its age. Bold orange and white everywhere is rather striking and gives this hotel plenty of character .....partly doing... More

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Jaime G, Front Office Manager at Hotel Vertigo, responded to this review
18 June 2013

Dear Jifffer, Thank you for a wonderful review! We are happy to hear how much you enjoyed your stay, and time in San Francisco. Being so far from home, we love hearing that you were comfortable and were able to enjoy our amenities. I agree with you 100% that are online pictures do not give us justice as the hotel... More

Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 June 2013 NEW

Very friendly and helpful front desk staff. Our room was spacious, comfortable and clean. Loved the nice linens and the bathroom products. Great central location too. And for San Francisco, very reasonably priced. Will definitely be back.

Was this review helpful? Yes
Jaime G, Front Office Manager at Hotel Vertigo, responded to this review
18 June 2013

Dear seafan42, Thank you so much for your great review - I am happy to hear that you enjoyed your recent stay with us, and look forward to your return. Warm Regards, Jaime Gonzalez Front Office Manager Hotel Vertigo More

new york
1 review
5 of 5 stars Reviewed 13 June 2013 NEW

From the moment we checked I was happy the front desk clerk had a smile and the process was fast . The lobby had style. We had a great room nice new carpet nice linens and I loved the bathroom products .The housekeeping was very efficient . The whole staff catered to our every need. The location of the hotel... More

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Jaime G, Front Office Manager at Hotel Vertigo, responded to this review
14 June 2013

Dear fiflsteve, Thank you for an excellent review! We are elated to hear how much you enjoyed your stay. Our Front desk and housekeeping staff pride themselves on their service and I have passed on your compliments, I'm delighted our efforts created a memorable experience for you. We hope that you'll join us again soon, and we look forward to... More

Beauvais
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 June 2013

This hotel was a really good surprise. Super clean, a modern touch and a really great location. You can get to Union square by foot in 5 min and there are many many restaurants around the hotel to go out at night.

Was this review helpful? Yes 1
Jaime G, Front Office Manager at Hotel Vertigo, responded to this review
14 June 2013

Dear Frhokie, Thank you for a great review! We are pleased to hear how much you enjoyed your stay. We sincerely appreciate your comments and feedback. We hope that you'll join us again soon, and we look forward to your return! Warm Regards, Jaime Gonzalez Front Office Manager Hotel Vertigo More

Orlando, Florida
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 5 June 2013

I've worked in the hospitality industry my entire adult life and because of that I don't sweat the small things. I'm pretty much content with a clean room and a comfortable bed. With hotels, I generally want cleanliness, location, and solid customer service. Rather than complain to management I'd rather share my experiences with other travelers/consumers. We stayed at the... More

Was this review helpful? Yes 2
Jaime G, Front Office Manager at Hotel Vertigo, responded to this review
8 June 2013

Dear Sean D, Thank you for your review. Please accept my apologies that you did not enjoy your stay. While we consistently get great feedback about our housekeeping and front desk teams, we are always looking for ways to improve our communication and our service. I’m very disappointed to hear your encounters with our front desk staff fell short of... More

Lexington, South Carolina, United States
1 review
5 of 5 stars Reviewed 4 June 2013

My 3 daughters and I stayed 5 nights at this hotel. We selected it for the location, charm, and value and weren't disappointed. When one of the staff saw us get out the taxi, he immediately came and carried in our luggage. We were quite early, so our bags were secured until we could check in. We were given a... More

Was this review helpful? Yes
Jaime G, Front Office Manager at Hotel Vertigo, responded to this review
8 June 2013

Dear Beth H, Thank you for an excellent review! I am extremely happy to hear how much you enjoyed your stay. I have passed on your compliments to our entire staff and Luis, Sam and Joseph will surely be recognized for their efforts in creating a memorable experience for you. We sincerely apologize for any inconveniences you encountered in the... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 June 2013

We arrived at Hotel Vertigo at the stated check in time of 3pm. We were told that our room was not ready, which was obviously a bit disappointing as were tired from travelling and wanted to have a shower and relax. The man at the reception desk said he would try and get hold of housekeeping to see what was... More

Was this review helpful? Yes
Jaime G, Front Office Manager at Hotel Vertigo, responded to this review
8 June 2013

Please accept my apology for this very unusual situation. It is never our intent to inconvenience guests in any way, and we expect the highest standards when it comes to guest service. In this case, we did not meet our own expectations and for that I apologize. In the meantime, I have shared your comments with our front desk and... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Union square(45)
  • Cable car(10)
  • Friendly and helpful(8)
  • Very nice(6)
  • Flat screen TV(5)
  • Very helpful(5)
  • Coffee shop(4)
  • Front desk staff(3)

Additional Information about Hotel Vertigo

Address: 940 Sutter Street, San Francisco, CA 94109 (Formerly York Hotel)
Region: United States > California > San Francisco
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Wheelchair access
Hotel Style:
#54 Family Hotels in San Francisco
#61 Business Hotels in San Francisco
Price Range: ÂŁÂŁ
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Hotel Vertigo is a 102-room boutique hotel that is renowned for its simplicity and admired for its unique character. Recently renovated, this non-smoking hotel playfully feeds off the Hitchcock's classic movie, "Vertigo." With rich wood furnishings highlighted with cream and orange accents, it is well suited for vacationers, families, and business travellers alike.Situated in the lower Nob Hill pocket of downtown San Francisco, the convenient location provides easy access to many of the city's top attractions and destinations. Just steps away from Cable Cars, Union Square and the major shopping and theater districts. ... more   less 
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Also Known As:
Vertigo Hotel San Francisco
York Hotel San Francisco

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Hotel Vertigo
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