Sorrel River Ranch Resort 4.5* (Moab, Utah) - Resort Reviews

Also Known As:: Sorrel River Ranch Hotel Moab; Sorrel River Ranch Hotel; Sorrel River Hotel; Sorrel River Resort; Sorrel River Ranch; Sorrel River Ranch Resort Moab, Utah

Address: Highway 128, Mile 17, Moab, UT 84532

Region: United States > Utah > Moab

Amenities:

Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#2 Luxury Hotels in Moab

#2 Romantic Hotels in Moab

#11 Family Hotels in Moab

Price Range: ££

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: Where Luxury Meets Adventure. Our AAA four diamond resort is a peaceful location for solitude and relaxation as well as a base camp for an action-packed outdoor excursions. 55 luxury suites and rooms are especially comfortable and restorative with breathtaking private views of red rock mesas and the Colorado River and enhanced by the resort's wellness, sport and arts programming. Close to Canyonlands National Park and Arches National Park, exciting adventures are at your doorstep with miles of trails for hiking, mountain biking and horseback riding, river rafting and kayaking, canyoneering, base jumping, hot air ballooning, motorcycling, Hummer® and ATV touring. Perfect for romantic weekends, family holidays, corporate retreats and photographs of a lifetime. ... more less

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Claes71

Stockholm, Sweden

Top Contributor

74 reviews

72 hotel reviews

Reviews in 68 cities

62 helpful votes

“Stay away”

Reviewed 16 May 2013 NEW

This is the worst hotel experience ever. The customer service is non existing and they are not even answering e-mails. Now they have been kicked out as a member of SLH and the place is in free fall. Just stay away.

Was this review helpful? Yes 3

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Stephanie D

Atlanta, Georgia, United States

Reviewer

4 reviews

Reviews in 2 cities

“ULTIMATE RETREAT”

Reviewed 15 May 2013 NEW

I stayed there last week and the experience was AMAZING!!! My room faced the Colorado River and it felt good to be in total peace and quiet while sitting on the porch. The view from my room looked like a beautiful painting. The cabins were spacious and I loved the rustic decor. I had my FIRST horseback riding experience and... More

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See 2 more reviews by Stephanie D for Moab

DG400

Boston, Massachusetts

1 review

1 helpful vote

“Beautiful setting, hotel itself not worth premium”

Reviewed 10 May 2013

The hotel and experience was all around no better than OK, which was very unexpected for the premium price we paid. I've stayed at similarly billed hotels in similarly beautiful settings and you still get a lot more for $500+ a night, especially considering that all the activities were extra. $70 per person for a guided hike seemed exorbitant. I... More

Was this review helpful? Yes 2

AustinWhitewater

Austin, Texas

100 reviews

82 hotel reviews

Reviews in 74 cities

136 helpful votes

“Beautiful but expensive property with service problems”

Reviewed 8 May 2013

Earlier this month I spent 6 nights here while hiking with a small group in the nearby national parks. This 160 acre property is really beautiful and is in a fabulous location on the Colorado River at mile 17 of Highway 128, about 20 miles from Moab city center. That said, there are significant service problems, which just should not... More

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See 3 more reviews by AustinWhitewater for Moab

Dear Austin Whitewater, Thank you for this very thoughtful and fair review of our property. I'm pleased that you found your lodging comfortable. Regarding the restaurant, it's disappointing when we do not measure up to expectations, but this only doubles our resolve to improve. Thank you for the personal compliment, and please know that food and service quality have been... More

Penny N

Nantucket, Massachusetts

Contributor

13 reviews

Reviews in 7 cities

2 helpful votes

“Disappointing overall - wonderful massage therapist”

Reviewed 7 May 2013

For the price, this resort needs to step up service quality! Our room was very nice, comfortable, kitchenette, great view of the Colorado River. Unfortunately, the floor grate for the air conditioning rattled loudly every time the A/C clicked on, so we finally just turned it off. The main problems were with staff service level. We ate dinner at the... More

See 5 more reviews by Penny N for Moab

Dear Penny, Thank you very much for your feedback. Although I am glad that you enjoyed some aspects of your visit, I must apologize for the confusion and frustrating service levels. There most certainly are not up to our standard, and your review will renew our focus on these areas. Shelley will be most gratified to receive your compliments and... More

Patausz

“Skip it....”

Reviewed 3 May 2013 via mobile

The connecting rooms we had were beautiful. The view, the quietness. The coffee pot in our room had a thick layer of fungus on the bottom, fortunately I looked into it before I filled it up with water. Obviously nobody had cleaned it for a long time. In the evening we went to have a drink at the bar and... More

Thank you very much for providing us with this valuable feedback, as this is most helpful towards our goal of continuous improvement. I sincerely apologize that your experience was less than excellent, and that several items concerning promtness and cleanliness were completely unacceptable. We have worked diligently since the last winter freeze to get the property caught up on seasonal... More

lagordita7

Idaho

Senior Reviewer

8 reviews

7 hotel reviews

“Tranquility and Beauty!”

Reviewed 25 April 2013

We have stayed at Sorrel River Ranch Resort and were so delighted with our experience, we have just made a new booking. The location is superb, the staff friendly, the food delicious, they are pet-friendly - should you be traveling with a dog - and the peace and quiet is just out of this world. I have never slept in... More

Thank you very much for taking the time to write this review. It's wonderful to hear that our guests are inspired by their stay with us. We look forward to your next visit and hope that you can experience the beautiful parks and trails as well. More

David M

PARK CITY

4 hotel reviews

Reviews in 4 cities

“Breathtaking Retreat”

Reviewed 21 April 2013

We just finished a two night stay at the wonderful Sorrel River Ranch. Moab is an amazing outdoor destination, but it is always nice to retreat from the Moab scene and to be pampered. The Ranch is beautiful and our cabin was very comfortable and spacious. Service is attentive and sincere. Especially Tom at the front desk and Mindy in... More

Dear David, Thank you very much for your kind words. We're delighted that you were able to enjoy Sorrel River and Mindy & I were very pleased to know that you appreciated our hospitality. We look forward to the opportunity to be of service on your next visit. More

ShawnT806

Staten Island, New York

2 reviews

4 helpful votes

“Skip it”

Reviewed 9 April 2013

Over priced, poor service, understaffed. Got sucked in by the setting, it was a magnificent view. My wife got a molded strawberry in her sangria which was sadly the highlight of the "wine cooler esc" 12 dollar cocktail. Pool was dirty and jacuzzi was out of service.

Thank you for your feedback. We will be contacting you shortly to follow up. More

DarrenL972

6 helpful votes

“Horrible”

This place was horrible. I was vacationing with 3 couples in moab and we went out to the ranch to use the spa, have massages and eat dinner after four days of adventure sports and to unwind before going back to real life. We made contact with staff at the resort numerous times prior to our visit to make sure... More

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Sorrel River Ranch Resort Reviews, Moab, Utah

Sorrel River Ranch Resort

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