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Best Western Hilltop House Hotel


400 Trinity at Central, Los Alamos, NM 87544
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Reviews you can trust

56% Do not recommend
3.0 of 5 stars 26 reviews
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2 of 5 stars
Ontario, Canada
13 Dec 2009 | Trip type: Business New

On the plus side, the staff at the front desk were nice, the complimentary breakfast is good and the location is pretty central. The bed in the room wasn't terrible either. The building is just too old and in really poor shape. Another poster mentioned the shoddy hallways, which are really drafty, and the walls were so thin I could... more

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1 of 5 stars
houston
29 Oct 2009 | Trip type: Business

My husband was taking a course in Los Alamos Laboratory so we booked here for a week. When we got there, the suites were booked on one of the days of the week so they basically had to split us, 2 nights on a regular king room for $79/night and then the suites for the rest of the week at... more

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2 of 5 stars
Northeast
30 Aug 2009 | Trip type: Couples

We were going to pay $112 a night for 4 nights, but because we did not get the service we expected, $25 was knocked off for one night. We were told we had a discount due to AAA, but I doubt it. I think that government people in the area pay around $79 from what I heard. The building was... more

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5 of 5 stars
Austin, TX
2 Jun 2009 | Trip type: Solo travel

The breakfast included fresh scrambled eggs, a meat selection that changed daily (sausage or bacon), cereals and breads, a large platter of sliced fruits...an unexpected value. The hotel has enclosed corridors for safety, but the hallways have windows for ventilation (and birds singing in the morning....delightful!). The location was within walking distance to most Los Alamos sites. The front desk... more

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1 of 5 stars
co
2 Mar 2009 | Trip type: Business

They really took advantage of us as we were in Los Alamos with 500 other kids for the state swim meet. They jacked the price up to $110 per night. I'd say this is about a $45 a night hotel if you are forced to stay there. I'd have to say that the staff was great. Everything else was sub... more

Management response from
travellerNM, General Manager

I apologize that you were unhappy with your stay. I do wish that you would have let us know about your dissatisfaction prior to your departure. We do try to provide the best service possible to all of our guests and even opened our breakfast early for all swim team members as the meet began at 7am. Your review mentioned...

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3 of 5 stars
Dallas
3 Feb 2009 | Trip type: Couples

I would say that this property is simply OK. It is not too bad and certainly not too good. The price paid per night, $100.80 (taxes included) was not really worth it. The room was on par with an older Motel 6. The stay did include an acceptable free breakfast, free wireless internet in the room, two free welcome drinks,... more

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5 of 5 stars
Arizona
7 Jul 2008 | Trip type: Family

We booked over the phone after reviewing the local hotels through tripadvisor. We called and Florence took care of us. We flew our plane to Los Alamos with our two Jack Russell Terriers and stayed for three nights; Florence met us there on her day off and made sure we were happy and comfortable - even placed a gift of... more

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4 of 5 stars
Southeast AR
2 Feb 2008 | Trip type: Business, Family

Room was comfortable and very clean. Weather was snowy, cold and windy when we arrived. Surely did appreciate the hallways which give one access to the room without exposing the room to the elements. In very bad weather, one can easily enter from the west or the east side of the motel. The complimentary breakfast buffet was outstanding. We stayed... more

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2 of 5 stars
Gig Harbor, Washington
10 Oct 2007 | Trip type: Solo travel

I grew up in Los Alamos, and returned to re-visit my childhood; sort of a pilgrimage, you might say. This hotel didn't even exist back in the early seventies; the location was the home of a gas station and auto repair shop. Maybe it should have remained that way. Checking in was no problem; Florence was exceptionally pleasant and helpful,... more

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2 of 5 stars
New Mexico
11 Aug 2007 | Trip type: Business, Couples

We stayed at the Hilltop because it looked so nice on their webpage. What a disappointment! It is essentially an old building that has been dressed up to make people think it is a higher class hotel. First of all, we didn't get the free drink coupons they promised because their bartender decided to quit so they just simply closed... more

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Location: Los Alamos, NM
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Best Western Hilltop House Hotel Also Known As

  • Best Western Hilltop Hotel
  • Best Western Los Alamos
  • Los Alamos Best Western
Address: 400 Trinity at Central, Los Alamos, NM 87544