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Crowne Plaza Resort Asheville

3.5 of 5
1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)
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Ranked #39 of 59 hotels in Asheville
3.5 of 5 stars 258 Reviews
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258 reviews from our community

    Trip type
Traveller rating
    35
    85
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Date Rating
lyonmat
chattanooga
Senior Reviewer
7 reviews
6 helpful votes
3 of 5 stars Reviewed 15 November 2011

I won this off Priceline, they consider this downtown Asheville but its really a mile or 2 outside so you cant walk to downtown. Staff was friendly but hotel looks like a Country Inn and Suites , nothing like other Crown Plaza's i've stayed at before. Indoor pool is at a racquet club down the hill, kind of a hassle.... More

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LoriHol, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review
28 November 2011

Thank you for noting how friendly out staff is, as we pride ourselves on out outstanding customer service and guest experience. Not sure why Priceline indicates we are close to downtown, but we do have a $5 per person, round trip shuttle service to the heart of downtown Asheville. And yes, the year-round indoor saline pool is across the parking... More

herosmommy
Charlotte, North Carolina
Senior Reviewer
7 reviews
4 helpful votes
4 of 5 stars Reviewed 11 November 2011

loved it! went for my husband's birthday weekend in aug. Location was great- close to everything in asheville. My only complaint was there's only 1 floor so the sliding door opens to the side parking lot. My husband's complaint was- people walking and talking down the hall in the late hours made it hard for him to stay asleep. Our... More

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LoriHol, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review
28 November 2011

Thank you so much for writing. We are very proud of our Sleep Advantage package and pleased that you noticed how comfortable the beds and pillows are. If we had availability, we would have happily moved you to an upper floor if you had let us know you preferred not to be on a first floor. We have a total... More

DavidBoling
Salisbury, North Carolina
Senior Contributor
23 reviews
169 helpful votes
3 of 5 stars Reviewed 1 November 2011
2
people found this review helpful

I've spent about a week at this resort for the last 5 years with my last visit being on Oct 18-21, 2011. Over these years I've seen the place starting to deteriorate. The layout of the resort very linear with an expo center for meeting at one end and a series of two story building connected together leading to the... More

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LoriHol, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review
28 November 2011

Thank you for taking the time to write and we are sorry that you have not noticed all the capital improvements we have been making in addition to the Expo Center, which by the way, the bellmen will drive you to if it's too far for anyone to walk. We have added a state of the art fitness center with... More

DraKanka
Durham, North Carolina
Reviewer
4 reviews
1 helpful vote
3 of 5 stars Reviewed 27 October 2011
1
person found this review helpful

Big resort with three buildings, our room was on the second floor of the third building, no elevators. Upscale hotel with regular rooms, very clean with confortable beds and pillows. I got a great deal with bet your own price in priceline.com. If you are paying regular price I would search for other options. Also very difficult to find it!! More

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LoriHol, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review
28 November 2011

We are happy you took the time to write about the comfortable beds and pillows. Glad you found where we are located, but if you follow the directions on our website and/or billboards along the major approaches, it's really not so very difficult. Not sure how you missed the elevator to the second floor - it is definitely there! We... More

amh3k
Murfreesboro, Tennessee
Senior Reviewer
7 reviews
4 helpful votes
4 of 5 stars Reviewed 25 October 2011

We stayed in what looked to be an older section of the hotel gauging from the hall ways and the outside, but our room had been renovated and the bathroom also. It was clean and in good order. The couch and carpet could have used a good cleaning, but the carpet was still in good overall condition. Didn't use the... More

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LoriHol, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review
28 November 2011

Thank you for noticing how much we have renovated the rooms and bathrooms. Your comfort and satisfaction is our number one priority. We hope you will stay with us again and have an opportunity to use the indoor saline pool at the new state of the art fitness center, and perhaps take a "Zip" through the trees on our on-property... More

GoHoos96
Richmond, Virginia
Senior Reviewer
9 reviews
3 helpful votes
3 of 5 stars Reviewed 12 October 2011

I stayed three nights in this hotel. The room was adequate and clean. Given the price I paid and time I spent in my room, the lack of luxury was not a major problem. Their fitness facility is also really nice. There were, however, a number of negatives worth mentioning. First, the walls are like rice paper. Every sound in... More

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LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review
17 October 2011

Thank you for taking the time to provide comments regarding your recent stay with us. We are happy you enjoyed the buffet breakfast and fitness center with its indoor saline lap pool, hot tub, state of the art exercise equipment and assorted fitness classes. As most travelers are aware, hallway noise is often a problem in hotels, and we are... More

William R
Warren, Ohio
2 reviews
4 of 5 stars Reviewed 12 October 2011

My wife and I recently traveled to Asheville for a family wedding which the Crown was the recommened hotel. I am not sure what I expected but I was a very nice stay. We originally booked into a regular room but changed to one of thjeir Villas, very nice and my wife loved it. They are away from the main... More

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LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review
17 October 2011

We are so pleased you enjoyed staying at our villas. As you noted, they are fully furnished and away from the main property with great views and very quiet & peaceful. We are glad you were happy with the service from our Front Desk staff and will share your comments with them, but it is unfortunate that they did not... More

rosemaryWales
wales
Contributor
17 reviews
15 helpful votes
4 of 5 stars Reviewed 11 October 2011

This is our second trip to Asheville and our second visit to this hotel. We enjoyed it just as much this time. The room was very clean and comfortable and breakfast good. The staff 9especially front desk) were always friendly and helpful! The shuutle bus to town costs 10 dollarseach but is well worth it, when you consider that they... More

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LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review
17 October 2011

Thank you for your feedback. We are glad you enjoyed your stay. The shuttle is an added amenity for the guest that want to experience our wounderfull downtown, with the convience of not driving. Look forward to see you again soon. Lori Hollifield Manager On Duty More

111vols111
Senior Reviewer
7 reviews
34 helpful votes
2 of 5 stars Reviewed 7 October 2011
1
person found this review helpful

I should have figured this out earlier. When I entered the room there was a gift bag on the bed ear plugs? Yes ear plugs....I thought nothing of it. Turned in for the night. In five minutes I knew the reason....I could hear everything said & done in the rooms on both sides, everything in the hall...the room above and... More

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LoriHol, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review
17 October 2011

Thank you for your feedback from your last stay. Hallway noise can be a problem in most hotels and we are looking into a couple of options to resolve this issue. We are sorry you were too tired to request a different room, which we would have been happy to do so based on availability. We hope you will consider... More

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SDWLBK
Reviewer
3 reviews
3 of 5 stars Reviewed 6 October 2011

Stayed here for 2 nights for a wedding (off the property). it was clean, staff helpful, fitness room spotless and breakfast fare good. only complaint was that it was such a large place (big groups and meetings), but that was only my fault for not researching better. we ate in the bar one night, great burger, server not so much. More

Was this review helpful? Yes
LoriHol, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review
17 October 2011

Thank you for taking the time to write about how clean the property is, the helpful staff, spotless fitness room and good breakfast fate. Many people also enjoy the great burgers served in Mulligan's, our bar and grille, not to mention the fireplace, big screen TVs, piano and pool table. We hope you will come back again to stay with... More

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Crowne Plaza Resort Asheville Also Known As

  • Crowne Plaza Asheville
  • Crowne Plaza Hotel Asheville
Address: 1 Resort Drive, Asheville, NC 28806 (Formerly Holiday Inn Sunspree Resort)

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Crowne Plaza  Resort Asheville
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