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Comfort Suites Biltmore Square Mall


Hotel class 2.5 of 5
890 Brevard Road, Asheville, NC 28806
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Reviews you can trust

57% Recommend
3.5 of 5 stars 73 reviews
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By trip type
All (73)
[ Date ] [ Rating ]
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5 of 5 stars
Boone, NC
30 Nov 2009 | Trip type: Couples New

My husband & I were looking for a quiet place to stay for a weekend getaway before the busy Thanksgiving & Christmas season. This hotel at the edge of Asheville was perfect for our needs. There were several places to eat nearby: Seafood right across the parking lot, plus Mexican, Chinese, and Greek restaurants close by. My favorite was the... more

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5 of 5 stars
Raleigh, NC
11 Nov 2009 | Trip type: Couples

It was our first trip to Asheville so we were not as sure about where to stay. I found the Comfort suites had the best price for our one night stay so I made the reservation. Upon arrival at the front desk, the manager (I believe his name was John) greeted me with A HANDSHAKE! I have done lots of... more

Management response from
Crystal Camacho, Manager

Thank you for taking the time to write a review of the Comfort Suites Biltmore! On behalf of Ken, our Front Desk Manager, I would like to thank you for staying with us and appreciate you recognizing him for a job well done. It is our goal to provide our guests a "HOME AWAY FROM HOME" experience and glad that...

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5 of 5 stars
Johnson City, TN
30 Sep 2009 | Trip type: Couples
1/1 found this review helpful

Great overall hotel stay experience. Especially noteworthy was the breakfast bar - variety of food items, and service. The buffet service person (John) did an absolutely fantastic job of keeping the buffet resupplied, maintaining clean tables, resolving customer queries (e.g., "How do I make a waffle?"), and ensuring the dining experience was pleasurable. Kudos to John! more

Management response from
Crystal Camacho, Manager

Thank you for taking the time to review us! We appreciate your kind words. I will thank John on your behalf. It is a pleasure to get such a glowing review. We are delighted that you appreciate our service! We look forward to your next stay with us!

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2 of 5 stars
North Carolina
22 Sep 2009 | Trip type: Family

We travel often and stay at Comfort Suites whenever possible. We have been very pleased with the rooms and the hotels in general. But this hotel is the exception. My mother, who lives in Arkansas, was here for a visit and we planned to spend some time in Asheville. I booked the Comfort Suites expecting it to be really nice... more

Management response from
Crystal Camacho, Manager

Thank you for your comments. We are delighted that you chose to stay with us at the Comfort Suites Biltmore. We appreciate your feedback. We just completed a multi-million dollar renovation in May 2008. We try diligently to provide our guests with clean, comfortable accommodations at a great value and price. We are terribly sorry that you found the room...

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5 of 5 stars
BirminghamAL
2 Sep 2009 | Trip type: Couples

My wife and I came to Ashville as the last stop on a nostalgic trip down memory lane for my birthday with family and of places where we used to live. This hotel was probably the best of the entire trip. From the time I made the reservations on line (and called the hotel with some special requests) until we... more

Management response from
Crystal Camacho, Manager

The staff and management of the Comfort Suites Biltmore, Asheville, NC would like to thank you for selecting our hotel during your recent visit to Asheville. We appreciate you taking the time to write such a wonderful review of our hotel. Your comments have been shared with the staff whose goal each day is to provide clean, comfortable accommodations at...

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5 of 5 stars
north west Ohio
1 Aug 2009 | Trip type: Friends getaway

My husband and I traveled with our friends to visit the Biltmore Estate. When we arrived in North Carolina we stopped at the welcome center and picked up a coupon book for discounts on hotel rooms. We spotted your add because it looked close to our destination and was a very reasonable price. We were extrermely surprised to walk into... more

Management response from
Crystal Camacho, Manager

The staff and management of the Comfort Suites Biltmore, Asheville, NC would like to thank you for selecting our hotel during your recent visit to Asheville. Your comments have been shared with the staff whose goal each day is to provide clean, comfortable accommodations at a great value and price. We are pleased to hear that you will be staying...

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3 of 5 stars
Lexington, KY
20 Jul 2009 | Trip type: Family

Booked this hotel as a stay over when traveling to Hilton Head. I booked it because thought the location was great with it being near a mall. However, the mall is slowly going extinct and there was not much else around. We did find a nice restaurant across the street, but the location was less than expected. The hotel was... more

Management response from
Crystal Camacho, Manager

The staff and management of the Comfort Suites Biltmore, Asheville, NC would like to thank you for selecting our hotel during your recent visit to Asheville. Your comments have been shared with the staff whose goal each day is to provide clean, comfortable accommodations at a great value and price. We regret that your air conditioner was less than satisfactory....

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3 of 5 stars
VA
11 Jul 2009 | Trip type: Family

Stayed here as a last minute choice. A suite it was not! I It had two small double beds and a divider if you can call it that. The bathroom was very small. There is only one elevator that took forever. We took the stairs instead. The main AC units outside our window were very loud at 3am. The breakfast... more

Management response from
Crystal Camacho, Manager

THANK YOU for your comments. We appreciate you staying at the Comfort Suites Biltmore. We value our guests input and will look into some ways to increase seating in our breakfast area. We also apologize for the loud A/C unit & the inconvenience of the slow elevator. We realize the elevator can sometimes be a hassle when we have a...

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2 of 5 stars
Suwanee, GA
2 Jul 2009 | Trip type: Family

I'm not sure how they define 'suite', but if you go with dictionary.com's definition, "a connected series of rooms to be used together: a hotel suite", the name LIES. This is an OK hotel, but NOT a hotel of suites. Unless you count a tiny partition that separates a couch from a bed as a "series of rooms"... which I... more

Management response from
Crystal Camacho, Director of Sales

Thank you for submitting your review. It is very helpful for us to receive comments from our guests so we know what areas to work on. Unfortunately during your stay our elevator went down & had to be repaired. I am terribly sorry for this inconvenience. In the middle of that we were trying to replace the ice machines on...

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3 of 5 stars
georgebird
1 Jul 2009 | Trip type: Couples

I booked this hotel on hotwire and got a great deal. The room itself was fine. The bathroom was small but nice. Our bed was surprisingly comfortable and I really enjoyed it. The AC worked well. When we were there they elevator was down so we stayed on the second floor. We had no trouble with our luggage ourselves, but... more

Management response from
Crystal Camacho, Director of Sales

I want to take a moment to thank you for your comment. I am glad that you found our beds to be comfortable. I also want to thank you for your understanding while our elevator was being repaired. It is our goal to make our guests feel comfortable during their time with us so I apologize that the hallways were...

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Comfort Suites Biltmore Square Mall Also Known As

  • Comfort Suites Asheville
  • Asheville Comfort Suites
Address: 890 Brevard Road, Asheville, NC 28806