I frequent Ritz Carlton hotels. This was a joke. The positives: pretty lobby, friendly frost "desk" staff. Room was clean, pretty new, and nice. Typical. But, here's the negatives: absolutely horrendous service. This hotel is fused with a local, but nice, gym. There is NO ritz: gift shop, spa, or quality restaurant. The two restaurants on location are modern and... More

we spent the weekend at the ritz carlton in boston. It was a great experience from the moment we walked in the door. The staff was superb. Great location right next to the theater district,adjacent to the commons and in walking distance to all those shops on boylston street. LA fitness is adjacent to the hotel. They should make it... More

Anytime booking a Ritz-Carlton hotel there is an expectation of 5-star service, comfort and amenities, and while the Ritz-Carlton Boston Common is definitely a nice hotel with elegant decor and a great location, there seems to be something missing in the service category, not to mention that the room was quite small. Actually, the service at the hotel was totally... More

We arrived from Portland Oregon last week end after midnight. Nobody was there to take care of our luggage nor to open the very heavy doors. The doorman was arguing with another client! Same thing happened when we were leaving. The guy is arrogant, rude and there is nobody to tell him to do his job correctly. The food at... More

I am generally not a lover of Ritz-Carlton hotels. I stayed at this hotel at the end of October for a weekend firm event. I thought it was great. Unlike most Ritz's, which are dated (in my opinion), this hotel had a modern feel. The rooms were very nice, great bathroom, nice lobby bars, etc. I didn't use the gym... More

I have stayed at the Ritz in Boston numerous times on business. It is an exceptional property with service to match. Their recent renovations to the restaurant/bar and commons area is also a very nice addition. Service: check in and out could not be more seamless and there is always a friendly person at the front desk... not once have... More

I travel a lot for business and have stayed at this Ritz in Boston quite a few times. The staff is polite and curteous and will also begin to remember their guests which is a nice personalized touch. The rooms are clean, well appointed and quiet. The door man is great! He can direct you anywhere and they also have... More

We stayed over New Year's Eve. We booked the hotel through American Express Fine Hotels and Resorts Program. We received all the amenities provided with this program except the room upgrade. They said that there was no room available, but when looking at room availability online the same day, we could have booked the upgraded room. Some people were being... More

Overall, the hotel is nice and has a good location. Pricey, but so are most places in Boston. Room was nice, washroom was nice in our room. No complaints at all with the building itself. My issue was with the service at the hotel, especially given that it is supposed to be a 5-star AAA hotel. There were lots of... More