This hotel is located in a less than desirable area on the Boston / Roxbury line. I was lucky enough to get the 6th floor, reserved for rewards members and was very happy with the layout and features of the small suite until I make it to the bed. What a shame! The linens were as old as the hills... More

About the hotel: This hotel is a historic round building which is pretty cool to look and has been kept really well. We stayed at this hotel over the weekend of dec2-4 and were upgraded to the 6th (Rewards Members) floor which is one of a kind and I haven't seen in any other BW properties I've stayed so far.... More

First thing to know, this hotel is NOT in Boston. It is in Roxbury, which borders Boston but is very different. That would be okay, but the shuttle service itself was not very convenient. It was useful and we did use it, but because they are serving so many customers with so many stops, it was not convenient. When we... More

Very surprised at this hotel - all suite hotel - with their rewards members having their own floor - 6. We arrived around 11 and no room was available....we only had to wait half hour and a room was ready. All desk folks were helpful and so were their shuttle drivers...they will drive you from another hotel or restaurant. Breakfast... More

We were greeted with a smile and I will be with you in a minute, people don't mind waiting when they are acknowledged. Our key did not work so we had to return to the reception, for our trouble we were upgraded to a higher floor. Rooms are nice and clean. Breakfast was good. The shuttle was available when we... More

The front desk clerks, Tiara and Joel were so friendly and helpful. The room was large with a couch. The breakfast had the best hostess, Carol that I have ever encountered. And the breakfast had all the choices you could want available. The hotel shuttle was available when we needed it and drivers were friendly and helpful. More

Stayed two nights over the Columbus Day weekend and we had a good stay overall. Looking at previous reviews, it’s true that it’s not a downtown location or in a trendy neighbourhood, and yes you can hear some noise from the street but this hotel has a lot going for it: good service, decent size rooms for 5, easy to... More

This is a nice clean hotel and they have a great continental breakfast. We will stay there again. The counter person, Tiara, went out of her way to see that all of our needs were met. There was a problem with getting a prompt response from the maintenance area. We stayed there three days, I told a desk person of... More

This Best Western is clean and tidy with good reception and housekeeping staff. Unfortunately it overlooks one of the busiest gas stations in Boston and is in a seedy area. Most guests were familes of patients in the medical facilities up the street from this location. There are no restaurants to walk to easily; not that one would want to... More