First time in Boston and a very warm welcome from the front desk staff (one Lauren, before we met the other the next morning!). Small room but nice decor etc, including very comfy bed. Evening wine hour is always nice, and staff gave some good recommendations on getting around. We discovered how small Boston is and were able to walk...
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All the amenities I needed were there, the bed was super, the desk staff very friendly (and I overheard them giving very solid restaurant recommendations to another guest), the location is great (especially if going to the Garden), the subway is nearby, the decor was fine, BUT the bed, desk, etc. was crammed in to way too little space. It...
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I love all guest feedback, the good and the bad. So let's start with the "good"....amenities, bed and staff were top notch, so thank you for sharing that! Your "bad" was the size the room and I completely understand. Although we physically can't increase the size of our rooms, we can take a look to make sure that the items...
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I stayed here for 2 nights this past December and was very happy with the hotel location. It is very close to the Garden and a short distance from Quincy Market. The room was clean albeit fairly small. We were given the option to choose 3 upgrades - via an email several days before our stay - that we did...
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Your feedback is extremely helpful and valuable to us, since we are always aiming to improve every aspect of the hotel. I appreciate the kind words about the staff and will also review your parking/fitness center/noise concerns with the team here. Thanks again and we can't wait to have you back with us!
Joe
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Cute boutique hotel! Rooms are beautiful, functional and the beds as with all Kimpton hotels are the best! The hotel is in a great location, very close to the Garden and T if you’re looking for that. The customer service was excellent, used their “forgot it, we got it” service and had hairspray up to my room in no time...
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If you "Forgot it, we got it" or in mostcases, "we'll go get it." Glad you enjoyed your Onyx experience, it makes us happy. Please come back and visit!
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The service at this hotel was amazing. I've traveled all ove the world, and have never run across such accommodating, cheerful helpful staff. Lauren and Michael at the front desk were especially kind. The rooms were fabulous - clean, spacious, beautifully decorated. The beds were the most comfortable of any I've ever slept in!! When we arrived, we were greeted...
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I love when guests point out the amazing service at the Onyx, it makes my day. "Utmost quality", "attention to detail," & "no problem" are three phrases I now have pinned to the bulletin board in my office. Our goal is to constistently live by those phrases, and I thank you for pointing it out!
Please don't hesitate to reach...
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Kimpton hotels are generally pretty awesome and I have to admit i was psyche to get to try a new one in Boston. The onyx is close to Boston garden in the north end, and since I usually stay at the Marlowe in Cambridge, I was excited to see how the onyx fared.
Let me say this - it was...
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I love loyal Kimpton-ites that stay in one of our hotels whenever they can. I understand that the size of our lobby is very intimate, but I am happy that you enjoyed your stay overall. We are constantly evaluating our lobby and trying to opitimize our public space so that we continue to enhance the guest experience. Thank you for...
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My family of four took the train from Portland into Boston for a weekend Red Sox game and stayed at the Onyx. Neither my husband or I are especially familiar with Boston so we looked for a hotel reasonably close to North Station to make our navigation easier on arrival. This hotel's location was ideal for us in that sense....
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I am happy to see you experience was a good one, for the most part. I just had a conversation with my managers about the Kids program and everyone understands the program and what we need to do to execute. Thank you for the feedback, so we could all stop and make sure we are delivering on the promises to...
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This was my first time in Boston, and came to see my Rangers take on the Bruins on 1/21. Another hotel was suggested to me, but I had discovered the Onyx by accident and based on convenience to the T and to the TD Garden, so my friend who I was traveling with decided to spend a few bucks more...
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We are thrilled to be your "home base" for all future visits, although the next time we want a Bruins victory not a Ranger win! (Hey, you can't blame us for Living Like Locals and cheering on the home team!). Glad you had a great time and thank you for your feedback!
Thanks,
Joe
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The Onyx is a small hotel in the North end area of Boston, just steps from the TD Bank Garden. Keeping with Kimpton charm, this hotel offers very friendly, VIP service to all their customers. They even made arrangements weeks in advance for me to a driver take me to the airport at 5am, at a very low fare I...
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The staff here loves to show off their personalities and make our guests feel at home, so I am glad you were able to catch a glimpse of that while you were here. I hope that we can roll out the red carpet again for you soon!
Thanks,
Joe
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We stayed at the Onyx Hotel in November for 4 nights, and we were very impressed. The service in this hotel is excellent; every member of staff we came in contact with went out of their way to be of assistance to us. The rooms were well appointed and very clean. We joined the Kimpton Hotels In-Touch programme prior to...
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I hope that you mean that you will "now" defintely stay at a Kimpton instead of "not" staying at a Kimpton. Judging by the rating and comments, it was hopefully a typo (it happens to me all the time!, so don't worry). We love when our guests become loyal followers of Kimpton, speaking of following, check us out on Twitter...
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