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Onyx Hotel - a Kimpton Hotel

155 Portland Street Boston, MA 02114
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated... Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Banknorth Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. more » « less
Business Centre Fitness Centre Free High-Speed Internet No Free Parking Pets Allowed Restaurant No Room Service No Swimming Pool
Check Rates and Availability: £194 $336 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 4 of 5 stars Based on 181 traveller reviews
  • What to Expect:
    • 4 based on 131 reviews Rooms
    • 4 based on 127 reviews Service
    • 4 based on 128 reviews Value
    • 4.5 based on 132 reviews Cleanliness
    • 4 based on 1 review Pool

Reviews of Onyx Hotel - a Kimpton Hotel

( 1-10 of 180 )
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5 of 5 stars
California
29 Sep 2008

The concierge at the Onyx was unbelievably helpful. He took care of every detail of our trip, from coordinating airport pickup, restaurant reservations and car rental. Really made for a great trip. more

Management response from
OpsManager155, Operations Manager

Thank you for your review of the Onyx Hotel. I am so pleased to read that you felt as though our guest service team was a true asset to ensuring all areas of your trip went smooth. I greatly appreciate the kind words and I look froward to welcoming you back to the Onyx Hotel.

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3 of 5 stars
Denton, MD
28 Sep 2008

We stayed at Hotel Marlowe 2 years ago in Cambridge, MA and loved it! It was by far the best hotel service we had and we enjoyed taking our dog along with us. The staff was so helpful and went beyond the definition of pet-friendly. So, when we heard Kimpton had a hotel near the Northend, we were eager to... more

Management response from
OpsManager155, Operations Manager

Thank you for your feedback. I was happy to read that overall you enjoyed your stay with us despite the fact that your four legged friend wasn't welcomed in true kimpton fashion. I apologize for your disapointment and I assure you we are 100% pet friendly. I will use your feedback as a training tool with our team. Again thank...

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5 of 5 stars
Albany, NY
24 Sep 2008
1/1 found this review helpful

This hotel is perfect for a couple of reasons. I wanted a hotel where we could stay for 3 nights for less than $1000 but also one that would suit my wife as I was going to see my beloved Red Sox and she was coming along. In other words: no cheap chains. The loction is great. Faneil Hall, Quincy... more

Management response from
Distributi0nManager, Manager

Dear mr-cafe, Thank you for your recent review of the Onyx Hotel. We appreciate your kind words, and I'm glad that everything was to your satisfaction. I hope you had great weather for the game! We look forward to welcoming you and your wife back to stay with us in the future.

14 Sep 2008
2/3 found this review helpful

The place is dark and depressing. It tries to be boutique but the decor is horribly cheesy. The guy working the front desk made me nervous. He comes across as a car salesman promising everything under the sun but never really follows through. That fake hospitality always makes me uncomfortable. I rather someone just be nice and calm. Also, charging... more

Management response from
OpsManager155, Operations Manager

Thank you for your feedback regarding your most recent visit to the Onyx Hotel. It is clear to see that your stay was not as you expected it to be and for that I can not apologize enough. I have reviewed your comments in regard to staffing levels and prices for overnight parking. Unfortunately parking in downtown Boston is at...

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1 of 5 stars
United Kingdom
13 Sep 2008
0/2 found this review helpful

We checked in on 1 Sept, handed over my credit card and went up to the room. We had been in the room on the 7th floor for less than 3 minutes when the porter knocked on the door to deliver wine. I was in the process of looking for my wallet as I realised I no longer had it... more

Management response from
OpsManager155, Operations Manager

Thank you for staying at the Onyx Hotel and for taking the time to comment on your recent visit. I am extremely sorry that we fell short of meeting your expectations and I apologize for the inconveniences you experienced in regards to your lost items. Please know that we are all aware of your concerns. Again, we are sorry about...

11 Sep 2008
1/2 found this review helpful

not exactly how appeared in the brochure. the staff were off hand a novelty in boston where people are exceptionally polite an friendly. all rooms dark and not too clean. overall was not worth even half the cost of the three nights. would be reluctant to recommend thi hotel to anyone. more

Management response from
OpsManager155, Operations Manager

Dear Guest, I am sorry to read that your stay here at the Onyx Hotel was not how you had envisioned. Thank you for taking the time to write a response about the Onyx Hotel and know that your feedback will be well used.

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1 of 5 stars
Washington, DC
1 Sep 2008
2/5 found this review helpful

We booked this hotel based on Trip Advisor reviews thinking that it would be a good one night stay in Boston before flying out. We got the rooms from by calling the hotel. Hotel provides no breakfast included with $240 a night charge, i guess this may be normal in Boston area, not sure. Lobby of the hotel is very... more

Management response from
OpsManager155, Operations Manager

Thank you for your feedback regarding your most recent visit to the Onyx Hotel. It is clear to see that your stay was not as you expected it to be and for that I can not apologize enough. I have reviewed your comments and will address them with the appropriate department heads. Overall, I can see that your stay was...

31 Aug 2008

Our family went to Boston for 5 nights and stayed in this petite hotel. We loved the location. It is walking distance to Faneil Hall/Quincy Market, Aquarium/Long Wharf, and we even walked over the bridge to USS Constitution because this hotel is near to North End. The hotel is nice and clean. The only thing is the room is a... more

Management response from
OpsManager155, Operations Manager

Dear Guest, Thank you for taking the time to write a response about the Onyx Hotel. It sounds like you enjoyed your trip and found our location ideal for all of your activities. Thank you for commenting on our amenities and we are happy that they were able to please you. We hope that you choose the Onyx for your...

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5 of 5 stars
Halifax, nova scotia
26 Aug 2008

Three 30-something women travelled last week to the Onyx Hotel in Boston. We experienced top-quality service and the accomodations were above and beyond our expectations! From the minute we jumped out of the car..we had excellent service. We were greeted by the fantastic Chris (Head Concierge) and then we checked in under the direction of the fabulously friendly Alexis! We... more

Management response from
Distributi0nManager, Manager

Dear Guest, Thank you very much for such a positive review of the Onyx Hotel. We really appreciate you taking the time to recognize our staff especially Chris, Chris P, Alexis, and Darnella. It sounds like you really enjoyed your trip to Boston and we are pleased that you were given excellent service. We are so happy that you enjoyed...

10 Aug 2008

Very hip and modern. We walk by it all the time on the way to TD Banknorth Garden and thought we'd give it a shot for a weekend treat. Nice furnishings, complementary wine and cheese in the lobby at check in (good wine too)....I thought it was great that I could bring my dog so I didn't have to leave... more

Management response from
Distributi0nManager, Manager

Dear janeenee, Thank you for your kind review of the Onyx Hotel. We're glad you enjoyed your stay! I'm sorry your four-legged friend didn't enjoy it as much as you did, but he'll always be welcome back when you visit.

Reviews of Onyx Hotel - a Kimpton Hotel

( 1-10 of 180 )
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Onyx Hotel - a Kimpton Hotel Address

155 Portland Street, Boston, MA 02114