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The Westin Boston Waterfront


The Westin Boston Waterfront
Hotel class 4 of 5
425 Summer St., Boston, MA 02210
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Traveller Reviews

62% Recommend
3.5 of 5 stars 194 reviews
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By trip type
All (194)
[ Date ] [ Rating ]
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3 of 5 stars
Pittsburgh
8 Jul 2009 | Trip type: Business, Solo travel New

I stayed at this property while attending a tradeshow at BCEC. Perfect location for this. Not so great spot if you want to see the main tourist spots of Boston. Nothing was in walking distance in my opinion. I ate that the Irish restaurant at the hotel a couple nights just for the convenience factor. It was fine, but like... more

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2 of 5 stars
New York
28 Jun 2009 | Trip type: Business

It is a new hotel, superb decor and extremely clean. However the located is very inconvenient and you will live by taxi no matter what you want to do. Only recommended if you have business right next door at the convention center. I now read someones review on here about a shuttle service (which never came) to take you to... more

Management response from
Donna Frechette, Donna M. Frechette, Executive Assistant to the General Manager

Thank you for your feedback. We do like to respond to all feedback, whether it is positive or negative since it only makes us better equipped to serve our guests in the future. We were saddened to read the comments posted concerning your breakfast dining experience and will use those comments to bring new life to our restaurant menu by...

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3 of 5 stars
Dallas/Fort Worth
28 Jun 2009 | Trip type: Couples

I went with some friends and my partner to Boston in March of 2008 for St Patrick's Day. We stayed at the Westin Waterfront. The first thing we noticed was that it was not in very good range of "T" station, as we were coming from the airport. It was, however close to a shuttle that takes you to the... more

Management response from
Donna Frechette, Donna M. Frechette, Executive Assistant to the General Manager

Thank you for the feedback you provided. It should be noted that although a letter of apology was sent to the guest by the General Manager, our Director of Security did follow up with the guest by telephone in the hope that he could provide additional detail but he was unable to do so. It should also be noted that...

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4 of 5 stars
Memphis TN
27 Jun 2009 | Trip type: Business

I generally like Starwood properties and was pleased with this Westin overall. It is relatively new, the room was nicely appointed and I found the service to be good. The concierge with helpful with directions and dinner suggestions. Not too keen on the location because there is little to do within walking distance. We were told there was a shuttle... more

Management response from
Donna Frechette, Donna M. Frechette, Executive Assistant to the General Manager

Thank you for taking the time to share your kind comments. The Westin Boston Waterfront is located 3 miles from the airport and is easily accessible by taxi, water taxi or public transportation by way of the Silver Line and the South Station T stop which is a 5 minute walk from the hotel. Our complimentary shuttle service to the...

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5 of 5 stars
CT
21 Jun 2009 | Trip type: Couples

The Westin Boston Waterfont is my "go to" place when I take my clients to the Boston Design Center, but this time my wife and I went to celebrate my birthday. And celebrate we did -- a very special thank you to Donna Frechette and the wonderful folks at the Westin for an unexpected upgrade to a Harbor View Suite... more

Management response from
Donna Frechette, Donna M. Frechette, Executive Assistant to the General Manager

Thank you for the kind words you had for our hotel. Although you may have missed it, we do in fact have a jacuzzi in our pool area and I hope you will enjoy it on your next visit to Boston. We are also looking into expanding the hours of our complimentary shuttle based on the positive feedback we have...

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4 of 5 stars
LA,CA
17 Jun 2009 | Trip type: Solo travel

This hotel is only two years old.I stayed here for three nights last September (Irish bar not open then) and two nights this June. Location is not on the water as the name implies, you can lokk at the water some blocks away. I prefer Starwood Hotels and am a Gold member of SPG. There was no SPG Gold/Platnuim lobby... more

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4 of 5 stars
Ireland
16 Jun 2009 | Trip type: Business

Overall this hotel was lovely, big spacious rooms, quite modern. nice gym and bar. Staff are very friendly and helpful! However, eating at the hotel was quite expensive, particularly room service! Also, the hotel was very quiet (as we were there in february) so the hotel closed the starbucks and turned off the escalators. We didnt mind the escalators too... more

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4 of 5 stars
Potomac, Maryland
11 Jun 2009 | Trip type: Business, Solo travel

Great hotel if you are going to the convention center or arriving by Train at South Street Station. Also about 1 mile walk to financial district which I would not recommend in bad weather. Over-all this hotel is clean, new, and well run. Breakfast is very over-priced so try to get a room rate which includes breakfast. I also got... more

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5 of 5 stars
Scottsdale
10 Jun 2009 | Trip type: Business

First off I was traveling for business and was lucky to have my mother and 4 year old daugher join me. I was away for almost a week, so was glad to have them along. Check in was a breeze even though the lobby was buzzing with conventioners. The woman that checked us in wheeled out a Radio Flyer filled... more

Management response from
Donna Frechette, Executive Assistant to the General Manager

I would like to thank you for the kind words you had for our staff, particulary, our Concierge Team. We are also happy that your daughter enjoyed the magician in the lobby on Saturday morning. He was part of our Kids Unwind Program that just rolled out and we predict it will be a huge success in the future. I...

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4 of 5 stars
Easthampton, Massachusetts
7 Jun 2009 | Trip type: Business

Very comfortable beds, convenient location for conferences, pricey. Get the lobster truffle mac n' cheese downstais. Decedent and delish! more

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The Westin Boston Waterfront Also Known As

Address: 425 Summer St., Boston, MA 02210