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Marriott's Custom House

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 81 reviews
81 Reviews
5.0 of 5 stars
54
4.0 of 5 stars
20
3.0 of 5 stars
0
2.0 of 5 stars
5
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#3 of 71 hotels in Boston
Description: Inviting Hotel overlooking Boston Harbor; occupying Custom House Tower, a prominent historic landmark dating from 1847.
  • Address
    3 McKinley Square
    Boston, MA 02109
Check Rates: £241 $480 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 4.5 of 5 stars Based on 80 traveller reviews
  • What to Expect:
    • 4.5 based on 60 reviews Rooms
    • 4.5 based on 58 reviews Service
    • 4 based on 58 reviews Value
    • 4.5 based on 60 reviews Cleanliness
    • 4 based on 1 review Pool
  • Recommended For:
    • 70% based on 62 reviews Families with Teenagers
    • 60% based on 62 reviews Families with Small Children
    • 60% based on 62 reviews Older Travellers
    • 50% based on 62 reviews Young Singles
    • 40% based on 62 reviews An Amazing Honeymoon

Reviews of Marriott's Custom House

( 1-10 of 81 )
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1 of 5 stars
California
23 Jul 2008

Stayed at the Custom House with my parents and 2 year old daughter. The pull-out sofa was horrible with metal sticking out and a very thin mattress. When we talked to the front desk about it they laughed and said that was what happens over time to these sofas! - Then someone came and dropped an air mattress on the... more

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2 of 5 stars
Louisiana
12 Jul 2008

We really enjoyed the location being close to the harbor & North End. Subway entrance right across the circle entrance made it very easy to travel around the city. Unfortunately we were not able to get much sleep due to the noise from the bars located around the hotel. A previous post had warned of the problem, and they were... more

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5 of 5 stars
South Jersey
11 Jul 2008

What a great stay in Boston! I booked this hotel through an exchange of points and a little cash with RCI. I wasn't sure if this hotel would be "worth it" - boy was I glad I splurged and booked here! The room was huge - about 650 sq feet - which I understand all the rooms are large. The... more

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5 of 5 stars
Wisconsin
5 Jul 2008

We stayed at the Custom House from June 29th to July 3rd, 2008. I can't say enough great things about this place. If you can spend the money, stay here with small children! Paid $329 per night on Priceline last -minute for a 1 bedroom suite. Arrived and got a 19th floor harborview 1 bedroom suite which was amazing. 1st... more

1 Jul 2008

My wife and children stayed at the Custom House for a week; June 6-13, and had a great experience. It is very close to several inexpensive eateries, parks, wharf, harbour, and historic places. The staff; Anna, Norbit, John, Ellen, Chris, and Karen, GO OUT OF THEIR WAY TO ASSIST YOU. Because it is an historic building, there are no large... more

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5 of 5 stars
Winter Park, Fl
30 Jun 2008

This is an excellent time share property. The room we stayed in on the second floor was refreshingly different. It was a loft suite with the original custom house marble and plaster appointments along with a modern half kitchen. Unlike other reviews, we did not find the furniture to be excessively worn or dated. The 26th floor observation floor was... more

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4 of 5 stars
Auburn, CA
29 Jun 2008

We stayed for 2 nights while in Boston for the weekend. The rooms are nicely furnished and the views over the harbor are amazing - if you bend over the couch you can see pretty sail boats go by. Wow! There's lots of space, not much of a kitchen but there's so many places to eat nearby. We highly recommend... more

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5 of 5 stars
New York City, New York
22 Jun 2008

A great location, staff and room! more

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2 of 5 stars
Orlando, Florida
19 Jun 2008
2/5 found this review helpful

Spent a week here on a timeshare exchange and have stayed at other Marriott 'resorts' so I know what to expect. The old building is nice to look at; a distinctive hallmark in financial district of Boston and a great location overall from which to walk all over town. Central location both good and bad as what's near in addition... more

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5 of 5 stars
Upstate New York
25 Apr 2008
2/2 found this review helpful

We had a fabulous time in Boston for 3 days!The Custom House was a very interesting place to stay. The rooms were beautiful and very large. It was great to have a little kitchen area as we had 2 kids with us. I would stay there again anytime.However, I was a little befuddled why it was rated so highly for... more

Reviews of Marriott's Custom House

( 1-10 of 81 )
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Marriott's Custom House Address

3 McKinley Square, Boston, MA 02109