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All 246 San Diego hotels »

Westin San Diego

4.0 of 5
400 West Broadway, San Diego, CA 92109
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Ranked #37 of 246 hotels in San Diego
4.0 of 5 stars 655 Reviews
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655 reviews from our community

What travellers say about this hotel
  • Very nice(15)
  • Gaslamp district(15)
  • Friendly and helpful(10)
  • Room service(10)
  • Breakfast buffet(10)
  • Horton Plaza(9)
  • Gas lamp(8)
  • Convention center(8)
  • Front desk staff(7)
  • Heavenly beds(6)
Traveller rating
    290
    221
    96
    37
    11
Only show reviews for Family (102) | Couples (181) | Business (273)
Date Rating
NicknAZ49
Phoenix, Arizona
Contributor
12 reviews
2 helpful votes
5 of 5 stars Reviewed 17 February 2012 NEW
1
person found this review helpful

If you are looking for a hotel downtown in San Diego that is conveniently located and offers clean, comfortable accommodations, the Westin is the place, Our room had all the creature comforts you expect at a Westin, along with a wonderful staff that was most helpful in getting around. The Westin is only a block away from the light rail... More

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VinoLibra
Glastonbury, Connecticut
Senior Reviewer
6 reviews
1 helpful vote
4 of 5 stars Reviewed 16 February 2012 NEW
1
person found this review helpful

Walking distance or quick cab to all the action, excellent, courteous service and laid back bar scene. Only negative would be the pool was out of commission. More

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lst_2012
Washington DC, District of Columbia
1 review
2 helpful votes
4 of 5 stars Reviewed 13 February 2012 NEW
2
people found this review helpful

I was having a dreary trip, but the bartender Mark was so much fun! And, he mixed great drinks. We had a lot of fun watching "The Voice" after the Super Bowl. Also, there was another bartender, a woman (I can't recall her name) she is a real pro and gave some great tips on visiting Coronado Island. Thanks so... More

Was this review helpful? Yes
Claire Sanborn, Guest Services at Westin San Diego, responded to this review
15 February 2012

Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of both Mark and Melissa! We hope to welcome you back to both our hotel and lobby bar soon! Claire Sanborn More

Jkwusa
San Francisco, California
1 review
1 helpful vote
2 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

Westin is among my favorite hotel chains, so I was very surprised by the indifferent treatment I rec'd from the front desk and concierge staff at this property. Colleagues staying at the same hotel had a similar experience. When I called for a blow dryer it never showed up. OK, mistakes happen. So I called again and was assured it... More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
15 February 2012

Thank you for taking the time to write a review. We do apologize that our staff let you down on this occasion. Please be assured, the issues raised have been addressed and appropriate action taken to prevent any guests from being similarly inconvenienced in the future. Again, we thank you for your review, it is through guest feedback such as... More

Frank22611
Laguna Beach, California
Reviewer
4 reviews
3 helpful votes
3 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

Two nights in a deluxe bay view room in February 2012 proved very dissapointing. I have stayed at dozens of Westin's all over the U.S. and this is the first time I have had any complaints. First, I asked for one of the larger deluxe rooms, but was told at check in that they were all the same. Not true,... More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
15 February 2012

Thank you for taking the time to write a review. We cannot begin to explain how disappointed we were to read and review your comments detailing the dissatisfaction you experienced during your stay with us. We have taken this opportunity to give some explanation to some of your concerns. Regarding the mini bar, after many years it was determined that... More

Delisa J
San Francisco, California
1 review
1 helpful vote
3 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

I travel frequently and know good service when I get it. I stayed at the Westin the first week in February, 2012. The place was clean and relatively comfortable. However, the staff left a bad taste in my mouth. Each time I had a concern they listened long enough to give me a canned response, rarely answering the question that... More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
13 February 2012

Thank you for taking the time to share your experience on your recent stay with us. I do apologize if our staff let you down on this occasion. We train and remind our staff to be helpful and courteous and I regret that we did not meet your expectations. We are currently in the process of refurbishing our pool. Inevitably,... More

briandti
Sacramento, California
Reviewer
4 reviews
3 helpful votes
5 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

Our 2-day stay was lovely. The room was very quiet and even had a well-engineered heavy-duty metal vent of that could be flipped to allow fresh air in through a narrow slot but then closed to exclude the noise of the city down below. The bed was extremely comfortable and everything from the glass elevators (there were also enclosed elevators... More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
9 February 2012

Thank you for your review! Your kind comments are greatly appreciated and we hope that we can welcome you back to San Diego on any future visits! Claire Sanborn More

Gordondd9
Wilmington, NC
Contributor
12 reviews
10 helpful votes
4 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Solid Westin property in downtown San Diego. part of office complex but all functions fine. Good value if not much atmosphere but serves purpose well. More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
9 February 2012

Thank you for taking the time to write a review! We are grateful for your support and always welcome the opportunity to be of service! Claire Sanborn More

Bob E
Palo Alto, California, United States
1 review
2 helpful votes
5 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

4 Night stay here was great. Each day room was cleaned perfectly. This room service staff pays attention to your door hanger. The Staff at the desk bar and restaurant were also great. Breakfast buffet was good and well stocked. Buffet host even did the little free smoothy thing. Bed, sheets and towels, all quality you would expect of a... More

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Claire Sanborn, Guest Services at Westin San Diego, responded to this review
7 February 2012

We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for letting us know how impressed you were with the service you received. We are grateful for your support and look forward to welcoming you to San Diego in the future! Claire Sanborn More

msoenke
Tucson, Arizona
Senior Reviewer
6 reviews
10 helpful votes
4 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

This hotel is in a great location, the rooms are comfortable, and the staff is wonderfully accommodating. I arrived early in the morning and my room was all ready. I was also able to get a late checkout my last day. I had a fantastic breakfast in the restaurant. The restaurant staff was friendly and the service was very fast.... More

Was this review helpful? Yes
Claire Sanborn, Guest Services at Westin San Diego, responded to this review
7 February 2012

We understand that you have many options when selecting a hotel and we are thrilled that you chose to stay with us. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. Thank you again for your review, we look forward to seeing you again in the future!... More

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Westin San Diego Also Known As

  • Wyndham San Diego
  • San Diego Westin
  • Wyndham San Diego Hotel
Address: 400 West Broadway, San Diego, CA 92109

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