I recently stayed at the Best Western Hacienda for the week, and I cannot rave enough about the great location of the hotel. Located right in the heart of Old Town San Diego, there are great Mexican restaurants and shopping right outside your door. Unfortunately, the location is the only thing I would rate as "Excellent". The rooms were a... more

We are two young italian sisters, we went on vacation in San Diego on july 2008 and we decided to stay in this hotel, because was the cheaper we found. We are very glad about our stay there, the hotel is right in the centre, just ten minutes by taxi from the airport and by feet in few minutes you... more

This hotel is in a great location! Lots to do and see, while I do admit to there being an overabundance of Mexican food restaurants. The hotel itself is lovely. Beautiful, well kept grounds and flowers pots. Very clean. Had no trouble with staff . Our room was generously large, clean and comfy. It had a sitting area, something we... more

This was undoubtedly the best hotel of the 10 or so we stayed at during our last visit to the US. The rooms were comfortable and a good size, the hotel had a laundry (necessary after 7 days on the road) and was very close to the Old Town - great place to spend an evening. The only downsides were:... more

I love this hotel. I used to come to San Diego on business a lot from England. I stayed in many other hotels but this was the nicest. Not formal, very laid back. Staff were great with my teen kids (13 and 18), and very respectful to us. Mexican room service staff were very friendly and helpful. Views are stunning... more

We wanted to go to Sea World and had seen they had packages. I called the hotel directly, got an excellent rate (equiv to $149/night considering it included two adult Sea World tickets and $9 off each of the kid tickets. I know 149 doesn't sound excellent, but for the area, it is. Hotel Circle is comparable and the beach... more

Stayed here with my family. Shuttle service was very unreliable, we missed several planned activities due to this. Resorted to public transportation and taxis. Staff was rude. Too many stairs, difficult for grandma and young kids. more

The staff at this hotel is extremely rude and inconsiderate. I had difficulty cancelling a reservation due to unforeseen circumstances. Not only was the staff not attentive to my needs by putting me on hold for ages, they still charged me for a night's stay! When I proceeded to straighten out the problem, the manager's only argument was that her... more

Hillside arrangement gives a very different experience. Allows for pretty landscaping and views. Fountains and flowers are wonderful. Elevators eliminate stairs if desired. Rooms are spacious. Front desk and bellstaff are excellent. Proximity to Old Town and the many dining spots is a definite plus. Breakfast in the Hacienda's Acapulco Room is not the best. It is hard for me... more