I had my wedding ceremony and reception at the US Grant. The hotel is beautiful, the staff at the front desk, valet, concierge, waiters, etc. were wonderful. We got a lot of compliments from our guests about the ballrooms and guest rooms.
But, the catering department was completely unsatisfactory. They made mistakes with our food and beverage, and when I...
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Dear Guest,
Given the nature of our business, it our expressed commitment to make every guest experience an exceptional one. Your satisfaction is extremly important to us. The concerns you have raised are very disturbing and we would appreciate the opportunity to look into them and respond. Please contact tom.scaramellino@luxurycollection.com, as I can assure you that your experience was not...