This room was clean, but definitely needs updating: new paint, new carpet, new light fixtures, etc. The bed was comfortable. Our room had a jacuzzi and a kitchen. Breakfast is what you would expect from a Best Western: cereal, eggs, pancakes, oatmeal, toast etc. It was busy but we didn't hear the other guests. The hotel is a good place... more

I stayed at the Stevens this past 4 day weekend while my friend covered Carlsbad stories for AAA. The staff and service was great.....nice free breakfast buffet comes in handy for families.....rooms clean..... Free internet in lobby---nice quiet area to check you cyber world. Free sodas from the restaurant if you are a guest. Convienent to ships, restaurants and the... more

First viewing of bedbugs in my life. If you like cumstained sheets, you'll love it here. Bring flip-flops; you won't want to go barefoot across this carpeting. more

An old motel, however, it appeared to be one of the better ones on the main strip. Rooms were dated. The only bright spot was the complimentary breakfast. It was great - eggs, bacon, potatoes. We stayed on a Sat. night and it was very crowded and a little noisy. If you stay for one night to visit the Caverns,... more

Stayed here for one night, while traveling though to visit caverns. Waited till last minute because reviews of all hotels in the area were terrible, except HOliday Inn, which was booked. Good - great customer service on phone. She asked if I had AARP, govt or other discounts. I told her no and she quoted me rate. I asked if... more

We stayed 2 nights while visiting Carlsbad Caverns. Arrived early in the day so we checked out 3 hotels......Realizing we had stayed here 8 years ago, we had this one on our list. The desk staff worked with us VERY well. We were able to look at 2 rooms before deciding which to take....were traveling with a pop-up camper, so... more

Okay. So our family was on vacation and Carlsbad was one of our stops. There were 6 of us (2 adults, 2 teenagers, 2 young children) so we needed a place that would take all of us in one room. There isn't much to choose form in Carlsbad and The Stevens Inn was really the best of the worst. Our... more

We stayed in the newer part of the hotel and our room was fine, the location was central to the attractions we wanted to see, the pool was nice and the breakfast was very, very nice. We liked that the room had a microwave and mini-fridge. The few complaints I have, are very, very minor. Our room's tub stopper was... more

I was greeted by Tejano clickity clank music, smoke and a gap-toothed and an abundantly tattooed clerk. It's difficult to ascertain as to whether it was cleanliness, manners or safety that was most lacking. If, despite the warnings, you decide to stay...sleep with both eyes open...if you can sleep at all. Or do like we did and drive one town... more