Upon arriving, it was impossible not to notice the very small lobby and check-in counter. We checked in rather quickly then made our way to the rooms. The hallways are in need of of repainting and minor repairs....then the suprise. My room was very spacious(by NY standards), clean and for lack of a better description NICE. The location is excellent,... more

The people who think this is a dump are as nutty as the people who think it is wonderful. It is old. The faucets all need replacing. The rooms are large by NYC standards. The "continental" breakfast is as bad as all "continental" breakfasts are. Housekeeping is very good as is the location. It does not compare with the New... more

Old run down, unkept and not very clean rooms, no lobby barely a check-in counter that looks like box office. All in all feels like a dump motel, not a nice city hotel. Wouldn't stay here again if my life depends on it ... Don't mistake it with New York Helmsley it's a world of difference. more

The New York Helmsley is a great older style hotel. The room is quite large, esp for NY. The bed was comfy, bathroom spacious, and found the toiletries to be some of the nicest I've had. The E42nd subway entance is just to the left of the hotel entrance. easy to get the shuttle service to times square, but just... more

Stayed here for 3 nights,brilliant location service was friendly the room was large and absolutely fine very clean,some friends paid more to stay at the radisson next door and their room was smaller and had fleas. If your going to New York you could do a lot worse and i will definately stay there again. Don't believe the negative reviews... more

I was expecting a dated, run down hotel after reading many reviews but I was so happy to find a completely renovated, huge room. I stayed with my 80 year old mother (who was there with a tour group) in 1505. This room is huge (even larger than the Marriott Courtyard room I stayed at last visit to nyc). There... more

Ended up staying here a few years ago on business for 4 nights. I chose this hotel because I really wanted to stay in Manhattan, and it was the only hotel in Manhattan with room availability I could find the nights I needed it, that was within my company's reimbursement limit. This hotel has tons of potential - the rooms... more

I stayed at the Middletowne Helmsley, for one night. Arriving at 10pm, there was no valet, had to go into building and find someone. They don't even have a real check in desk. They are redoing front area, so there were sheets on the floor, had to wheel suitcase over, and almost fell. After craming into small elevator, up to... more

Disgusting! I will get right to the point.... The room... beat up furniture, dirty linens, stained carpet, falling ceiling in bathroom, and the kicker......rat bags under both beds and the dresser! I picked up the phone to call the lobby, and it didn't even work. When we went to the front desk, we found that this was a common occurance.... more