I ADORE this hotel. I stayed there for almost a week and was delighted with everything. The room was small, but exceptionally comfortable. The staff were professional, friendly and attentive. The atmosphere was hip and friendly and everything was spotlessly clean. I also loved that Bliss Spa is located here...it made my stay all the more pleasant. More

This hotel was a lot of fun and the room was very comfortable. Most of the staff was attentive and they offered a lot of amenities for no charge. The common areas were very noisy for an older couple, but would appeal to younger travelers. When we walking into the lobby there was a DJ in the "living room" with... More

My husband and I are early 30s and like to stay at Ws on points. My favorite in NYC is W Union Square - more hip and centrally located. W NY on Lex is better for business travelers. Overall it's a solid W property but nothing extra special. This hotel is usually a good value with points If you stay... More

we stayed here for 12 nights over new year. we also got married in ny. the location was great. room small but adequate. the heating system was very noisey and we couldnt turn it off! we got an upgrade to a bigger room after 4 days. my husband left some items in the 1st room and they were never seen... More

excellent experience location is ideal, walking distance from 5th Ave , subway station, etc. loved the cleanliness, gym equipment fairly new. Enjoyed the Bliss spa as well and loved the green apples in the lobby at all times! Staff very helpful also. More

This hotel is simply too dated to be up to W standards. There is no reason to stay here instead of any of the other Ws in NYC unless you absolutely need to be in this location. On top of that the service is quite poor. In two days we had four incidents of indifferent, lazy staff doing the bare... More

I've stayed at a Lot of W hotels around the world, given i'm an spg member and they are generally young and vibrant, but this was certainly the least impressive. Hotel is dated now, rooms nothing special and the maseuse I got was at least 90 years old, but too late to say anything so I cringed it out for... More

I stay here regularly for business. It can get a bit pricey since its in Manhattan, but they always upgrade me and give me free internet. I love its location - so I can walk to most of my meetings in Mid-Town. Friendly, attentive staff, and good gym. Rooms can be a bit small if you don't get a suite.... More

We stayed at the W Union Sq. for 2 nights. This hotel is one of the very first W hotels, and it lived up to our expectation! A really nice and safe location on Lexington near Park Ave. East side, a lot better area than to stay in Times Square area where it is just too crowded, full of tourists.... More