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Ace Hotel New York

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Traveller (1160)
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Panoramas (48)
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About

#56 of 499 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
Reception - Ace Hotel NYC.
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Property amenities
Paid private parking nearby
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Yoga room
Coffee shop
Restaurant
Breakfast available
Wine / champagne
Car hire
Taxi service
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Trendy
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:25% off room rate
2,544Reviews19Q+A100Room tips

Reviews
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Harry W wrote a review 15 Mar
Somerset, United States3 contributions
The Ace Hotel NYC is my go-to destination for my birthday celebration each year, as well as, additional NYC visits. This year, it was enjoyed by my wife, my son and myself. From the minute I walked in the door I found the staff to be welcoming and helpful. I love the design of the lobby and rooms, and I took advantage of the offerings at the Ace Hotel coffee bar. In addition, the convenience of Stumptown Coffee and Black Seed Bagel connecting to the lobby is a major plus for me. In addition, this year, the Ace Hotel was hosting a DJ event in the lobby during my visit. My family and I were able to take advantage of this during the evening. Again, a big thank you to the staff and management of the Ace Hotel NYC! You never disappoint when I come to visit.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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wyonna wrote a review Mar 2023
Los Angles8 contributions6 helpful votes
Hotel's Favourite
The Ace Hotel NYC ….. what comes to mind…. Clean-space- enjoyable- friendly front desk-non hassle-great bed- soft pillows- great water pressure- lovely bath products, I mean they really are stellar-safe hotel- ideal location- what’s not to love. The front desk is always happy to see you- love how I can control how bright the lights are in the room with them all on Dimmer Switches- you control the brightness- every room I’ve had I slept well and I’m a light sleeper and ask for a quite room. This is the hotel for a light sleeper. I look forward to my next business trip here. There is no question where I’m staying I’m staying here!!! My coworker loves to try out different places and complains why change a great thing I’ll stick with my Ace Hotel!!!!
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Ask for a quite room if your a light sleeper. Book early for best rates. Booking direct had the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 20 Mar 2023
Hello Wyonna, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you enjoyed your stay with us so fully! We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris T wrote a review 14 Mar
4 contributions
This is the best hotel I've stayed at in years. The small but mighty room is perfect for a solo traveler, the bar is hip and fun, great coffee is right off the lobby, and it's an easy walk from Penn station. Demerit? The Brooklyn hipster at the front desk suffers from advanced ageism. Presumably that will abate as he ponders his own fate
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 5 days ago
Hello Chris, Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's wonderful to know that you found our small but mighty room to be perfect for solo travelers and that you enjoyed the hip and fun atmosphere of our bar, as well as the convenience of great coffee right off the lobby. However, we are deeply concerned to learn about your experience with one of our team members. We apologize for any discomfort or inconvenience caused by the interaction. We take matters like this very seriously and assure you that we will address this issue internally to ensure that all guests are treated with the utmost respect and professionalism, regardless of age or any other factor. Your feedback is invaluable to us as we continuously strive to improve our service and guest experience. We genuinely appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another outstanding stay. If there's anything else we can do for you, please don't hesitate to reach out. Best, David Spillane Director of Rooms david.spillane@acehotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JFC wrote a review 12 Mar
Mill Valley, California3 contributions23 helpful votes
David Back went above and beyond to ensure that we found the right room for our family. I emailed the general inbox to inquire about the different room options, and he went above and beyond . It is rare that you find an individual that takes care of you before your actual stay. Grateful for the hospitality before stepping onto the property.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 5 days ago
Hello Jennifer, Thank you for your glowing review! We're delighted to hear that David Back provided such exceptional service and went above and beyond to ensure that you found the perfect room for your family. It's wonderful to know that he exceeded your expectations even before your stay with us. We truly appreciate your kind words and are thrilled to have had the opportunity to provide you with hospitality from the very beginning. We look forward to welcoming you and your family to our property, and we're here to ensure that your stay is nothing short of extraordinary. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us! Best, David Spillane Director of Rooms david.spillane@acehotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sylvie C wrote a review 4 Mar
2 contributions3 helpful votes
Love the Ace! Was there 10 years ago and the service is as good, if not better, today. When our homebound flight was cancelled while we were en route to the airport, Michelle & Freddie made sure we were settled back in as if we never left! Michelle got us a room that was perfect: roomy for 2 with a great layout. Facing 29th street was amazing for people-watching and listening to city sounds. Checkout equally easy again the following day. Definitely will be back
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Sylvie, Thank you for taking the time to share your wonderful experience at the Ace Hotel! We are absolutely delighted to hear that you enjoyed your return visit and that the service was as good, if not better, than a decade ago. It's heartening to know that Michelle and Freddie provided exceptional assistance when your flight was canceled, ensuring your seamless return to the hotel. We're thrilled that Michelle secured a perfect room for you, offering a roomy space with a great layout, and the view of 29th Street added to your experience of city sounds and people-watching. We're grateful for your loyalty and that you found the checkout process equally easy. We can't wait to welcome you back to the Ace Hotel for another fantastic stay. If there's anything specific you'd like for your next visit, please don't hesitate to let us know. Thank you for your kind words, and we look forward to hosting you again soon! Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jen P wrote a review 1 Mar
3 contributions2 helpful votes
I had an exceptional stay at the Ace Hotel! From the moment I arrived, everything was wonderful. The check-in process with Marco was seamless, and the front desk staff went above and beyond to assist with our requests (shout outs to Michelle, Freddy, Roy, and David). The hotel bar has fantastic cocktails and a vibrant atmosphere, adding an extra layer of enjoyment to our stay. Plus its ideal location makes exploring the city a breeze. Also, can't forget to mention the amazing water pressure in the shower – a small detail but it added to the overall comfort. When it was time to leave and we couldn't secure an Uber to the airport, Juan promptly arranged a taxi for us, saving the day. The attentive service during our stay and kind staff truly made our experience five-star. Highly recommend!
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Jenn! Thank you for sharing your glowing review of your exceptional stay at the Ace Hotel! We are thrilled to hear that from the moment you arrived, everything exceeded your expectations. We're delighted to know that our team, especially Marco, Michelle, Freddy, and Roy at the front desk, played a pivotal role in making your stay seamless and enjoyable. It warms our hearts to hear that you appreciated the fantastic cocktails and vibrant atmosphere at the hotel bar, as well as the ideal location that facilitated your city exploration. Thank you also for the shout-out! We're particularly pleased that you noticed and enjoyed the small details, such as the amazing water pressure in the shower. It's the little things that contribute to a comfortable and memorable stay. We're grateful for your special mention of Juan, who went above and beyond to assist with arranging a taxi when needed. Providing attentive service is a top priority for us, and we're thrilled that our team could contribute to making your experience five-star. Thank you for highly recommending us! We look forward to the pleasure of hosting you again in the future. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eric W wrote a review Feb 2024
Easthampton7 contributions
I have stayed at the Ace hotel a couple of times now, and I appreciate its affordability, ambiance, location, and friendly staff. The lobby bar and restaurant always feel vibrant. When I'm in NYC for a visit, the Ace gives me everything I need. They respond to requests in a timely and friendly manner, also making me feel welcome and appreciated as a guest. I can't recommend them enough.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Eric, Thank you for being a valued repeat guest and for taking the time to share your wonderful experiences at the Ace hotel. We are thrilled to hear that you appreciate our affordability, ambiance, central location, and the friendly nature of our staff. It's heartening to know that the lobby bar and restaurant consistently provide a vibrant atmosphere for you to enjoy. We strive to create an environment that feels welcoming and enriching, and your positive comments affirm that we're on the right track. Your mention of our responsiveness to your requests and our efforts to make you feel welcome and appreciated truly warms our hearts. We are grateful for your recommendation and look forward to continuing to exceed your expectations on future visits to NYC. Thank you for your loyalty and support. We can't wait to welcome you back to the Ace hotel for another delightful stay. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joe L wrote a review Feb 2024
Brooklyn, New York, United States4 contributions11 helpful votes
I love the Ace Hotel. There is no match for its energy and design in the city. The experience starts with the laid-back lobby that feels like a hip coffee house during the day and a cool bar at night. While your fellow guests are creative professionals from Europe and LA, they provide a uniquely NYC ambiance. If you are comforted by the typical hotel room appearance of boring mass-produced furniture, this isn't the hotel for you. Each room is uniquely decorated with a mix of cool industrial antiques and original art. No college dorm mini-fridges, the rooms have Smeg refrigerators. The larger rooms also come with a guitar. There are plenty of hotels in NYC that are very nice but could very easily be set in any other city in the country. The ACE is where you stay if you are looking for an NYC experience or you're an interesting person who wants a space that feels like home. It isn't the NYC version of the Chateau Marmont. There aren't celebrities in residence and refrigerators aren't nearly as well stocked. But it is as close to the look and feel as you will find at any hotel in NYC.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Almost every room is different. If you aren't happy with your room, there is likely one in the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Joe, Wow, your review just made our day! Thank you so much for sharing your love for the Ace Hotel – your words resonate deeply with our team, and we're thrilled to be a part of your NYC experience. Your description of our lobby as a laid-back haven during the day and a vibrant bar at night perfectly captures the atmosphere we aim to create. It's heartening to know that you've found a unique and dynamic space that feels like home. We're overjoyed that our commitment to distinctive room designs, featuring industrial antiques and original art, aligns with your taste. Creating a space that goes beyond the typical hotel room is something we take great pride in, and it's fantastic to hear that it resonates with guests like you. Your personal touch in describing the Ace as a place for interesting individuals seeking an authentic NYC experience truly warms our hearts. We love that you've found the energy, design, and ambiance we strive to offer. Thank you for choosing us as your NYC home away from home. We can't wait to welcome you back for more unforgettable moments at the Ace Hotel. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gabriel E wrote a review Feb 2024
2 contributions
This hotel reminds me of everything I love about New York! Michelle and Jesus were so accommodating when I arrived. They could tell I had a long flight and got me sorted right away. Michele then checked in to make sure I was settled and sent up some goodies! Will definitely stay here again!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Gabriel, Thank you for your fantastic review! We're delighted to hear that our hotel brought to mind everything you love about New York. It's our goal to provide an authentic and memorable experience that captures the essence of the city. We're thrilled that Michelle and Jesus made a positive impact on your arrival experience. Ensuring our guests feel welcomed and comfortable is a top priority for us. We'll be sure to pass along your appreciation to them for their accommodating service. It's great to know that Michele checked in to ensure you were settled and even sent up some goodies. We believe in going the extra mile to make our guests feel special, and we're pleased that it made a difference in your stay. We look forward to welcoming you back on your next visit to New York! If there's anything specific you'd like us to arrange for your return, feel free to let us know. Safe travels until then! Best, David Spillane Director of Rooms david.spillane@acehotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Britt L wrote a review Feb 2024
1 contribution
One of the coolest hotels I’ve stayed at! Gorgeous lobby with old school feel and amazing bar. The rooms are spacious and comfortable. The best water pressure I’ve had in a hotel, seriously! My stay was made even better by the helpful staff - David Spillane, Juan, Michelle, Freddy & Roy! They were so gracious, friendly and accommodating. The hotel is also in perfect location, great restaurants nearby and easy access to all the different nyc neighborhoods! I can’t wait to come back!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Make sure to grab a drink at the bar and delicious coffee at coffee bar!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Brittney! Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you found our lobby appealing with its old-school charm and enjoyed the fantastic atmosphere at our bar. It's great to know that you found the rooms spacious and comfortable, and we're particularly delighted to hear about the best water pressure you've experienced in a hotel. We are truly fortunate to have a dedicated and helpful staff, and we'll make sure to pass on your kind words to Juan, Michelle, Freddy, and Roy. Providing gracious, friendly, and accommodating service is our top priority, and we're delighted that our team enhanced your stay. I also appreciate the shout-out. We appreciate your compliments on our location, with easy access to various NYC neighborhoods and great nearby restaurants. We can't wait to welcome you back for another fantastic stay! If there's anything specific you'd like us to arrange for your next visit, feel free to let us know. Safe travels, and we look forward to hosting you again soon! Best, David Spillane Director of Rooms david.spillane@acehotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£169 - £306 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ace hotel new york city
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Manhattan / Midtown
NUMBER OF ROOMS
286
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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ACE HOTEL NEW YORK - Updated 2024 Reviews (New York City)

Frequently Asked Questions about Ace Hotel New York
Which popular attractions are close to Ace Hotel New York?
Nearby attractions include Manhattan Skyline (0.2 miles), Empire State Building (0.2 miles), and The Magician New York (0.05 miles).
What are some of the property amenities at Ace Hotel New York?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Ace Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ace Hotel New York?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Ace Hotel New York?
Conveniently located restaurants include Johny's Luncheonette, Her Name Is Han, and Hangawi.
Are there opportunities to exercise at Ace Hotel New York?
Yes, guests have access to a fitness centre and a yoga room during their stay.
Are any cleaning services offered at Ace Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Ace Hotel New York?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ace Hotel New York?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (2.7 miles), World Trade Center Memorial Foundation (2.7 miles), and Hamilton Park (2.2 miles).