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Hilton Garden Inn New York West 35th


Hotel class 3.0 of 5
63 West 35th Street,, New York City, NY 10001
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Reviews you can trust

96% Recommend
4.5 of 5 stars 263 reviews
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By trip type
All (263)
[ Date ] [ Rating ]
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5 of 5 stars
Atlanta
16 Nov 2009 | Trip type: Business, Solo travel New
1/1 found this review helpful

I have stayed at the Hilton Garden Inn on 35th Street at least 5 or 6 times this year. The hotel is new (Feb 09, I believe) and the service is great. I've stayed a few times at the Hampton Inn next door (when the HGI is a bit too pricey), but much prefer to stay at the HGI. The... more

Nice stay
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4 of 5 stars
UK
16 Nov 2009 | Trip type: Couples New

My wife and I stayed at the hotel for 2 nights. It is very clean and in a fantastic position. Rooms are a touch small but nothing to grumble about. Bathroom was nice and shower was fab. Would I stay there again? Yes I would. It was a wee bit expensive though. more

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5 of 5 stars
Boston
14 Nov 2009 | Trip type: Business
1/1 found this review helpful

This hotel is less than a year old. This was my second stay there. I would highly recommend this to anyone who is looking for a reasonably priced hotel in NYC that is absolutely immaculate. The staff can't do enough to help or be pleasant. The mattresses are perfection with top notch linens. Definately a value. Restaurant serves breakfast only.... more

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4 of 5 stars
Anchorage, Alaska
13 Nov 2009 | Trip type: Couples
1/1 found this review helpful

Excellent Stay all the way around. The hotel is fairly new (opened Feb. 2009, I believe). The entire staff was impeccably polite but cordial, welcoming and friendly at the same time. While I was standing a the front desk I overheard an employee state that they were at 99% capacity. With the excellent customer service, you would hae never known... more

Management response from
Hilda Garvey, General Manager

Dear Guest, Today I decided to spend some time reviewing the TripAdvisor comments for the property and your feedback just made our day. We love our hotel and are proud to ensure that we offer the best in service, cleanliness and product. We appreciate the fact that you acknowledge this and comments such as yours really means a lot to...

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3 of 5 stars
London
13 Nov 2009 | Trip type: Family
0/1 found this review helpful

Primarily we chose this hotel as they have rooms with 2 double beds which was handy for our teenagers who want their own beds. Also the location - 30 seconds walk from Macy's, American Eagle and Victoria Secret, and about 5 mins from the Empire State Building. I was a bit disappointed with the City View rooms as they were... more

Management response from
Hilda Garvey, General Manager

Dear Guest, Thank you for your feedback. I appreciate your lovely comments about the location and the quality of the beds. I agree with you that we slipped up in not acknowledging the special occasions that you and your family were celebrating. This is something that we should have done during your stay. I appreciate that the other hotel you...

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4 of 5 stars
Marin County, Ca.
12 Nov 2009 | Trip type: Couples

We spent four nights at this hotel in November. We wanted to be in close proximity to Madison Square Garden, as we were in town to see two Springsteen concerts. The hotel is less than a year old so obviously everything is new. We had a room on the 21st floor. We heard no noise from the hallway, and very... more

Management response from
Hilda Garvey, General Manager

Dear Guest, Thank you for your feedback with respect to your recent stay at the Hilton Garden Inn New York/West 35th My team and I really enjoyed your comments and it was a nice way to end the week to catch up with our guest feedback on Tripadvisor. Thank youfor your fantastic comments. Regards Hilda

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5 of 5 stars
leicester, UK
12 Nov 2009 | Trip type: Couples

I can echo most of the reviewers here. It is a great place to stay in New York. I find it strange that some think it should have greater facilities or more immediate access to sights etc. It is NOT a 5 star - nor does it claim to be, or have prices that reflect that. It is in my... more

Management response from
Hilda Garvey, General Manager

Dear guest, We are fortunate enough to get some great great feedback about the hotel. However, I think your comments are so accurate and to the point. I think that in our market place and in our price point that we exceed people’s expectations for service, price, cleanliness and of course location and I thank you for acknowledging that fact....

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5 of 5 stars
Arkansas
10 Nov 2009 | Trip type: Couples

We stayed 4 nights at this hotel the first week of November. The hotel fit our needs perfectly. It is nothing fancy, so if you are looking for something like the Ritz Carlton in Central Park, this is not for you. If you want great location, clean and comfortable rooms and friendly service at a more reasonable price, look no... more

Management response from
Hilda Garvey, General Manager

Dear Guest, I thank you on behalf of the entire team for your great feedback on your stay at the hotel. I appreciate your comments on breakfast and we will look into more hot choices in the future. In the last 6 weeks we have added 3 more hot items daily making a total of 7 hot items currently. My...

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4 of 5 stars
Fort Worth, TX
9 Nov 2009 | Trip type: Couples

Stayed three days prior to a New England/Canada Cruise. The room size was average for New York. The room was clean, quiet, and the beds were very comfortable. The staff was very friendly and provided excellent service. The location on 35th Street is convenient with a Metro station just a few steps from the hotel entrance. The area is not... more

Management response from
Hilda Garvey, General Manager

Dear guest, Thank you for your comments in respect of your recent stay at the Hilton Garden Inn New York/West 35th. We were delighted to read that you liked the hotel and appreciated the cleanliness standard, the excellent service and the location. We appreciate you taking the time to report on your stay. Kind Regards Hilda

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3 of 5 stars
Austin, Texas
6 Nov 2009 | Trip type: Business, Solo travel

This hotel is alright but nowhere near deserving of 4 or 5 stars. The rooms are clean but barren. The bed is comfortable. The bathrooms are clean but poorly equipped. The elevators are tiny and on the slow side. The location is mediocre. The room felt more like a dorm room than one of the higher brands within the Hilton... more

Management response from
Hilda Garvey, General Manager

Dear guest, Thank you for choosing to stay at the Hilton Garden Inn New York/West 35th. I am really disappointed that you did not truly enjoy your stay in that the in room amenities did not meet your expectations. I am sorry that you did not like the overall design of the rooms and in particular that the bathroom was...

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Hilton Garden Inn New York West 35th Also Known As

  • Hilton Garden Inn
Address: 63 West 35th Street,, New York City, NY 10001
New York City hotels Hilton Garden Inn New York West 35th
4.5/5.0
263