Stayed here 3 nights in May. Perfect location. Room size was ok and it was kept clean perfectly. The speed of the wifi was not the greatest. What I liked was the taxi service to the airport: for only 3 dollars more than a new york taxi, you are picked up by a limousine and without any stress you are... More

I was appalled when I checked into my room, it smelled like a sweaty man who had not showered for days and the floor had a significant amount of white bits on the floor as well as some piece that had fallen off of someones luggage. When I walked into the room the windows were open so clearly the houskeeping... More

Have stayed twice at the Grand Union.Location is perfect.A short walk to Penn Station,Empire State Building and Times Square.Room was fairly small but had what we needed.Bathroom was lovely and clean.Staff were friendly and helpful.No coffee maker in the room but captains cafe is located near the entrance of the hotel so is easy to fetch a drink.The lifts are... More

room is unexpectedly small, bathroom slippery, lift super slow with housekeeping using the same lift with customers -> only one lift, bed squeaking with every movement, staff unfriendly when asking for direction, requested for one room two queen beds, given two rooms with one bed in each room and just outside the lift and stairs, two other slamming doors just... More

My partner and I stayed here for a few weeks and from the day we arrived we absolutely loved it. The building is gorgeous and the staff were so helpful with any questions we had. The room was bigger than expected and so clean and cosy - we felt very at home from day one. The location was so close... More

Stayed in the hotel in April. The rooms were clean and staff very friendly. The best part of the hotel is the location which is in the center of the New York city - walking distance from Empire state building, on the cross of 5th Avenue and walking distance from the Times Square. A perfect location for tourists like us... More

Stayed here for 9 nights end of March to early April and again wasnt disappointed. Front Desk pleasant, check in quick. So so comfy beds ;)) and just an all over pleasant experience. The only problem i did have was the Temperature of the room couldnt be adjusted & it was sooooo warm inside as it was freeeeeeeeezing outside, but... More

Great location close to most attractions. Only 1 very slow small lift. Had to get heating fixed first night but by the second night both heaters not working. Solution by staff was to have extra blankets on bed! Linen poor, blankets thin and worn, towels discoloured and old. Finally they put us into two single rooms which were warmer but... More

This was a super clean and friendly establishment just a few minutes' easy walk from Penn Station (and Time's Square, and the Empire State Building, and and and...) Not only were the rooms in immaculate condition, as soon as we turned the lights out for bed time it was pitch black and perfectly quiet! A divine location downtown like this,... More