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Hotel Grand Union

3.0 of 5
34 East 32nd Street, New York City, NY 10016
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Hotel Grand Union
Ranked #237 of 432 hotels in New York City
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70 reviews from our community

    Trip type
Traveller rating
    17
    34
    14
    4
    1
Date Rating
İstanbul, Türkiye
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

I stayed there for 3 days. Location is perfect. Walking distance to Empire State Building, times square and you can also walk to central park. There are many places to shop and eat. Room was small and bed sheet was dirty. I had to ask to hotel stuff to change our bed sheets. Our room has no view so you... More

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Antwerp, Belgium
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 of 5 stars Reviewed 15 May 2013 NEW

Stayed here 3 nights in May. Perfect location. Room size was ok and it was kept clean perfectly. The speed of the wifi was not the greatest. What I liked was the taxi service to the airport: for only 3 dollars more than a new york taxi, you are picked up by a limousine and without any stress you are... More

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Woodstock, Vermont
1 review
1 of 5 stars Reviewed 13 May 2013

I was appalled when I checked into my room, it smelled like a sweaty man who had not showered for days and the floor had a significant amount of white bits on the floor as well as some piece that had fallen off of someones luggage. When I walked into the room the windows were open so clearly the houskeeping... More

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Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

Have stayed twice at the Grand Union.Location is perfect.A short walk to Penn Station,Empire State Building and Times Square.Room was fairly small but had what we needed.Bathroom was lovely and clean.Staff were friendly and helpful.No coffee maker in the room but captains cafe is located near the entrance of the hotel so is easy to fetch a drink.The lifts are... More

Was this review helpful? Yes 1
Ben Z, General Manager at Hotel Grand Union, responded to this review
8 May 2013

Thank you for taking the time to write about our hotel and we so look forward to your next visit. On your next visit you will find the following changes to the hotel and the rooms. Each room now has a coffee maker and coffee in them, free WIFI to all guest in the entire hotel, free continental breakfast, new... More

Singapore, Singapore
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 26 April 2013

room is unexpectedly small, bathroom slippery, lift super slow with housekeeping using the same lift with customers -> only one lift, bed squeaking with every movement, staff unfriendly when asking for direction, requested for one room two queen beds, given two rooms with one bed in each room and just outside the lift and stairs, two other slamming doors just... More

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Ben Z, General Manager at Hotel Grand Union, responded to this review
8 May 2013

Thanking for taking the time write about our hotel. I am truly sorry you did not enjoy your stay at our hotel. I appreciate you pointing out your about the hotel and as the General Manager I assure you each item will handled to the best of my ability. I hope you provide us with an opportunity to host you... More

Brisbane, Australia
1 review
5 of 5 stars Reviewed 24 April 2013

My partner and I stayed here for a few weeks and from the day we arrived we absolutely loved it. The building is gorgeous and the staff were so helpful with any questions we had. The room was bigger than expected and so clean and cosy - we felt very at home from day one. The location was so close... More

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Ben Z, General Manager at Hotel Grand Union, responded to this review
8 May 2013

Thank you for staying at the hotel Grand Union and for taking the time to say such kind things about our hotel. We are so pleased we were able to assist in a small way in helping you enjoy your New York City visit. As a staff we understand your focal point for coming to New York is to see... More

Mumbai (Bombay), India
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 24 April 2013

Stayed in the hotel in April. The rooms were clean and staff very friendly. The best part of the hotel is the location which is in the center of the New York city - walking distance from Empire state building, on the cross of 5th Avenue and walking distance from the Times Square. A perfect location for tourists like us... More

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Ben Z, General Manager at Hotel Grand Union, responded to this review
8 May 2013

Thank you for taking the time to write about our hotel. There is no substitute for location so when you sit in the middle of what is arguably one of the greatest cities in the world it is a good thing for sure. The hotel is designed to help people enjoy the city. With free WIFI, free breakfast a hotel... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 11 April 2013 via mobile

Stayed here for 9 nights end of March to early April and again wasnt disappointed. Front Desk pleasant, check in quick. So so comfy beds ;)) and just an all over pleasant experience. The only problem i did have was the Temperature of the room couldnt be adjusted & it was sooooo warm inside as it was freeeeeeeeezing outside, but... More

Was this review helpful? Yes 2
Ben Z, General Manager at Hotel Grand Union, responded to this review
8 May 2013

Thank you for taking the time out to write about our hotel. After 9 days at the hotel you probably have a good feel for our staff and our hotel so it is nice to hear you say such positive things about the staff and the hotel. The building dates back to the early 1900’s and is a New York... More

Melbourne, Australia
1 review
3 of 5 stars Reviewed 10 April 2013

Great location close to most attractions. Only 1 very slow small lift. Had to get heating fixed first night but by the second night both heaters not working. Solution by staff was to have extra blankets on bed! Linen poor, blankets thin and worn, towels discoloured and old. Finally they put us into two single rooms which were warmer but... More

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Ben Z, General Manager at Hotel Grand Union, responded to this review
8 May 2013

Thank you for taking the time to write about our hotel. We are sorry you did not have the greatest experience at during your visit. I wish I was aware of these problems while you were at the hotel I would have most certainly taken care of these issues. We have upgraded all the sheets and blankets and towels in... More

Alexandria, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 8 April 2013

This was a super clean and friendly establishment just a few minutes' easy walk from Penn Station (and Time's Square, and the Empire State Building, and and and...) Not only were the rooms in immaculate condition, as soon as we turned the lights out for bed time it was pitch black and perfectly quiet! A divine location downtown like this,... More

Was this review helpful? Yes 2
Ben Z, General Manager at Hotel Grand Union, responded to this review
8 May 2013

Thank you for taking the time to write about our hotel and saying such gracious things about us. The best compliment we can receive is when guest say they will return to our hotel. From all of us to you we thank you and look forward to seeing you on your next visit. More

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Additional Information about Hotel Grand Union

Address: 34 East 32nd Street, New York City, NY 10016
Phone Number:
Region: United States > New York > New York City
Amenities:
Free High-Speed Internet Restaurant
Hotel Style:
Ranked #237 of 432 hotels in New York City
Price Range: ££
Hotel Class:3 star (3*)
Reservation Options:
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Also Known As:
Grand Union Hotel New York
Grand Union Hotel
Grand Union New York City

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Hotel Grand Union
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