Based on previous stays at the Palace in past years, I decided to give the hotel another go despite the heavy construction around the hotel. I wish I opted for another hotel. The temporary lobby was always packed with people, the staff seemed hurried and cold (perhaps due to their cramped quarters), and the hotel had a lack of dining... More

Despite reconstruction works under way, this hotel lives up to a high quality standard. Location is ideal, rooms very comfortable and in good shape. Minibar products and in-room dining are exorbitantly priced - but there are enough restaurants and stores within reach. Staff well trained and courteous. Overall a very pleasant harbor in the middle of Manhattan.

I'll start off by saying that, although beautiful, the hotel was undergoing massive exterior renovations when we visited in September 2012 and so might detract a bit from my review. Despite that, our stay was great. The front desk staff are friendly and attentive, the room was spacious and the king sized bed was very comfortable. The location is great-... More

Despite the advice of many travellers on this site We decided to stay at this hotel for our 5 night stay in New York and we regretted this decision within minutes of our arrival. Upon arrival we were greeted by warm and friendly bell staff but that's where it ends. The reception staff were cold and unfriendly who did not... More

we recently spent 3 days at the Palace and had a wonderful stay. I was a little skeptical because of the recent reviews but a travel agent got us a good deal so we gave it a shot. We arrived fairly late and as stated had to go to side entrance because of construction but were met by friendly smiling... More

Another amazingly enjoyable 3 night stay in Manhattan at this beautiful hotel, filled with great, helpful staff. Yes, the hotel is under an extensive reno, but it was of no concern to us. The check in was fast and painless. We were early and our bags were taken away and we were welcomed to the fitness centre to freshen up... More

We were a group of six, and only found out about the renovations the week before we were due to go. It was disappointing to arrive at the small side entrance on 51st street, but the new reception area had been completed by our departure 6 days later. The hotel staff were very helpful throughout our stay the rooms were... More

Have just left this hotel after spending over two thousand dollars to stay in a building site. We were only able to use the back entrances and even one of them was restricted because they had a private function. There was no beautiful e staircase, no beautiful lounge for guests, no bar, no dining room and believe it or not... More

Honestly first thing I noticed when entering my floor/room was how good the place smelled. Everything was clean and looked brand new. Bed and sheets were very comfortable and the view was great. Downsides... No true lobby to sit and relax. Major exterior construction and service is nothing one would expect at a palace; not bad just not great. I... More