Great downtown location right next to the World Trade Center site. Eclectic and stylish design, including a great modern window seat in the room. Large bed and bedroom and bathroom (by New York standards). Nice breakfast restaurant in a bistro style with really good food at reasonable prices.

Just spent the weekend in NYC and stayed at the W downtown. Staff at the hotel were very friendly and helpful. I arrived before the stated check in time, but was given a room straight away. Room size was good for NYC, and and a pretty decent sized bathroom also. I have stayed at a number of W hotels before,... More

I was there for only 3 nights but I had the best service. Nicole and Robert (concierges) were very helpful. The Accura experience was outstanding. My room was clean and very comfortable. I am sure it is family oriented though...The lobby and terrace have open Wi-Fi.

Jason, Marlonn, and Mateo went above beyond the call of duty and showed a level of customer service and hospitality to us (non-guests of the W) that will ensure our guaranteed future patronage, and our whole-hearted recommendation. Please commend your staff for an EXCELLENT experience.

The W Downtown, like other hotels in the area (Andaz Wall St., Millenium Hilton, Conrad, Ritz Carlton Battery Park etc.), should really only be considered if you need to be downtown. If you are coming to New York to visit the sites, downton is not where you want to be. Subway access is fine, but restaurant/bar options are limited and... More

Very nice hotel. Still feels like new. Very clean and comfortable. More a business hotel than anything. Poor location for families -- except for WTC of course. As a Plat member I wasn't upgraded despite eligible rooms being available. But didn't fight it. Just remember this if your a Plat member. You might have to fight your way into the... More

For how much it costs, the W downtown is really poor value and poorly designed. The checkin took forever, and our rooms weren't ready for the check in time. The desk clerk couldn't follow simple instructions or requests, like to have the bags taken up to the room ps as soon as they were ready. In order to get to... More

In a city with already a great many 4.5/5-star hotels, this W, part of the W Hotels chain at many of which I've stayed globally, this location excels in all areas: superior location, stellar service, lobby is the usual mind-blowingly chic W Hotels excellence, interior decorations & custom commissioned art are custom to the location, rooms look brand new thanks... More

When my travel agent suggested this he said it was an out of the way 4 star for less than the price of a 3. I was so impressed from the moment I walked in. Very hip and modern reception and bar. The rooms were just as modern. They were cosy but generally it was a place to put my... More