I have just returned from a 4 night stay with 11 girlfriends....!!! The concierge and front desk staff at W The Court could not have been more helpful before and during our stay. My girlfriends and I had a weekend to remember and we would definitely stay at the W again. Fabulous location for 5th Ave shopping......! more

The W The Court was certainally not what I had expected. The lobby was inviting, although small, with fresh orchids arranged in a contemporary design. There was also a welcoming pitcher of water with lemon, orange slice, cranberries and fresh mint. It was downhill from there. The carpeting was torn, worn and in need of cleaning. The room was fair... more

Booked through Priceline, so the price was right, and I'm more than aware that the best rooms are not put on Priceline. However, billed as a 4-star luxury hotel, I expected a little more. The neighborhood is great, and the hotel is really close to lots of destinations in mid-town. The techno music in the lobby and the elevators was... more

Maybe other W's are nicer, and maybe this one was well run at one point, but its a mess now... Some examples from a two night stay: 1. Air conditioner in my room didn't work. Maintenance guy said it was fixed. It wasn't. 2. Asked staff to have HVAC fixed while I was out for the day. They forgot. 3.... more

W hotels tend to be rough around the edges - doing many things well, but missing on the details. This property is no different except it has seen hard use. It's time to replace the carpeting and furniture. Also, multiple problems with my reservation - I prepaid one day and needed to extend to a second and their system could... more

We booked the hotel because we wanted to have a suite with a terrace. When we checked in the agent gave us an upgrade to a wow suite, which was fabulous, but it did not have the terrace, ( I was a little disappointed in this). It was wonderful though with a dinning room table and it was very large,... more

This was my first trip to W (The Court). The stand out at this property is definitely the service. I certainly was no VIP but the attitudes and graciousness of the staff was absolutely noteable. I expected the typical NYC rudeness but they were all FABULOUS, particularly the concierge. He was just great--recommending restaurants and really just helping me make... more

Spent a little over a week in New York at the W Court. This hotel has a great location. The staff were very friendy and could not do enough for us while we were there. They have a great bar downstairs. We had a couple of great nights with Drew and the other bartenders. The only downside would be that... more

This hotel has the MOST accommodatign staff and customer service. I travelled with business customers and the hotel staff went out of their way to insure everything was perfect for me and my customers! I will only stay at this hotel when traveling to New York! more