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Hilton New York Times Square

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About

#284 of 499 hotels in New York City
Location
Cleanliness
Service
Value
Daily Mandatory Destination Charge will be added to the room rate and includes: Premium guest internet access; daily $35 food and beverage credit for use in the hotel restaurants and bars; bicycle rentals. Set in the heart of Times Square at the crossroads of Broadway & 42nd Street, our hotel soars 44 floors above Manhattan. Enjoy panoramic views from our oversized guestrooms and sky-level restaurant. Broadway's iconic theaters, shopping, and restaurants are just outside the door. Within a mile you'll find staple New York City sites such as the Empire State Building, Madison Square Garden, Rockefeller Center, Hudson Yards, Grand Central Station, and Bryant Park. Offering 478 oversized guest rooms, 330-360 sq. ft., with sleek decor, spectacular panoramic views and high-end amenities. Restaurant Above overlooks Times Square and is open for breakfast. Additional hotel amenities include Pinnacle Bar, chic lobby lounge, and 24-hour fitness center. The hotel is 100 percent non-smoking.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
24-hour security
Baggage storage
24-hour front desk
Restaurant
Breakfast available
Breakfast buffet
Convenience store
Non-smoking hotel
ATM on site
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Telephone
Refrigerator
Flatscreen TV
Bath / shower
Iron
Wake-up service / alarm clock
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Hilton Honors Discount Offer

Location

234 West 42nd Street, New York City, NY 10036
Hilton New York Times Square
8,593Reviews341Q+A100Room tips

Reviews
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Joanne P wrote a review 12 Mar
2 contributions
I stayed here in January and whilst the hotel was clean and we enjoyed our stay, the reason for the poor review is the additional charge of $512 they tried to charge my credit card after I checked out. Luckily as I didn't respond to the message off my bank as I was in the air flying home, they declined it. I contacted immediately via their FB page and was told to email NYCTS_FO@Hilton.com which took 3 months and plenty of chasing to even get a reply. I was fobbed off with them saying the company the hotel was booked through by the travel company had their card declined. Surely the room was paid for before i arrived otherwise wouldn't have been allowed to stay, and if it wasn't paid for on checkout why was I able to leave ???? Beware of unauthorised transactions by this hotel, and others from what I've read!
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HiltonTimesSquareGM, General Manager at Hilton New York Times Square
Responded 6 days ago
Joanne, we're genuinely sorry to hear about the concerns related to the additional charges on your credit card. We understand how disconcerting it is to notice charges that you weren't expecting. We can appreciate your need for timelier communication and resolution, as well as your concern about the payment process. Please rest assured that we operate with strict financial integrity. We encourage all our guests to reach out directly to us for immediate attention to any issues. We are confident the right resolution can be reached. Thank you for sharing your experience, it provides valuable lessons that we can apply in addressing similar concerns in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark C- wrote a review Feb 2023
Belgium149 contributions146 helpful votes
Hotel's Favourite
I was very pleased with my stay at the Hilton Times Square. First off, the location is perfect, right off of Times Square as well as the subway connection there is perfect to be able to to anywhere in the city. So this hits all the points for location. Next, the Hotel rooms, spacious, well appointed and on floors 22 -44, so great views, particularly on the upper floors. I was on floor 36 with a great view south, Empire state building right outside my window. Staff, all great, respectful and were always glad to assist; great team. I was recognized as a Diamond member; check. The only downside was the price of a full breakfast; 50 USD (plus tax). that I find a bit pricey, but the only minus point. I fully recommend staying here.
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Be ready for the price of the full breakfast (50 USD plus tax)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from Hilton NY Times Square, Owner at Hilton New York Times Square
Responded 20 Feb 2023
Mark C., we appreciate you taking the time to leave us with this great five star review. We are thrilled that you enjoyed our Times Square location and that it was convenient for your stay. It is great to hear that you found our well-appointed guestrooms to be spacious and that you had a great view from your room on the 36th floor. We appreciate you being a Hilton Honors Diamond member and are glad that our team took care of you. We apologize for any inconvenience with our breakfast at The Above Breakfast Buffet but are glad you had an overall great experience and hope to welcome you back to Hilton New York Times Square in the future. Thank you for your feedback, Matthew Waller Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rob S wrote a review 10 Mar
Minneapolis, Minnesota53 contributions51 helpful votes
A fun hotel located near Times Square in New York that was conveniently located to so many things to see and do! We enjoyed our stay and found the room to be large, comfortable, and very clean. We chose to stay in this hotel the night before going on a cruise and it was conveniently located across the street from a Target store, which was handy for picking up some supplies for our cruise. We were not expecting to be charged for a credit for the food market in the lobby, which I would contest if we stayed there again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HiltonTimesSquareGM, General Manager at Hilton New York Times Square
Responded 1 week ago
506robs, it's great to hear you recognized the strategic location and convenience the Hilton New York Times Square provides to its guests. Your remarks on the spacious, cosy and immaculate nature of our rooms are much appreciated. We apologize for any misunderstanding around the food market credit and assure you that we'll revisit our procedures to ensure more clarity in the future. We're highly anticipating your next visit, perhaps before another exciting cruise adventure.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Latarsha W wrote a review 10 Mar
1 contribution
The hospitality was impeccable from every department the staff was knowledgeable and helpful in every aspect our stay was comfortable and the city view was perfect would recommend and will be returning only down side was parking make sure you ask for parking recommendations
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HiltonTimesSquareGM, General Manager at Hilton New York Times Square
Responded 1 week ago
Thank you for highly recommending Hilton New York Times Square. We're thrilled our seasoned team members were able to guide and assist you, contributing to your comfortable stay and enjoyment of the city views. We appreciate your feedback regarding parking and will ensure future guests are well-informed about our recommendations. We can't wait to welcome you back for another memorable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thomas D wrote a review 8 Mar
2 contributions
Stayed 2 nights February 26th to 28th Booked through 3rd party with company cc and upon arrival used personal cc for deposit and resort fees. First night after dining at the bar started receiving a charge for 200 which was promptly declined. (Mind you the original deposit is showing pending, spent 10$ over resort credit ) Went to front desk and they recognized the mistake and said would get everything sorted out. 2nd night exact same scenario but they were trying to charge 100.(didn’t spend over resort credit to avoid same problem as previous night) Went straight to front desk and they directed me to bar manager who in turn got the front desk manager who proceeded to argue with me in the middle of dining area that my card is no good and that i needed to give them a card to use. My argument back was that they had my card number already as there was already a hold for deposit/resort fee. So to stop them from calling my room phone I retrieved my cc from room. By the time I got back the bar manager had seen the mistake and advised shift mgr that indeed it was their fault. Regardless to say the front desk mgr never bothered to come back out to apologize for embarrassment & inconvenience. Called in 28th to question the 180$ pending deposit that had turned into a charge, was told that a refund of 90 is sent and will appear in 3-5 days. It’s now according to receipt 8 days and no refund of deposit. Called 3/8 and waited 40 min on hold to be told oh we sent refund on the 4th so wait a few more days… somehow I get the feeling it won’t show up, update pending…
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Date of stay: February 2024Trip type: Travelled on business
Room Tip: As of 2/26/24 no parking on site
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Trail14827230797 wrote a review Feb 2024
9 contributions1 helpful vote
I didn’t expect too much, but my stay was very enjoyable. Perfect location on 42nd. Close to Times Square and public transport. My room was on the 40th floor with a fantastic view: Empire State Building and in the distance I could even see the Statue of Liberty. The room was very big for New York means and no noise from outside. King bed, extra couch (probably sofa bed). The resort fee of $35 can be used at The Market. Not the cheapest, but the two men who assist you are the best! Of course there are some imperfections, but they didn’t bother me at all. More pros than cons. Overall, I can recommend The Hilton Times Square.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from HiltonTimesSquareGM, General Manager at Hilton New York Times Square
Responded 2 weeks ago
It's wonderful to hear that your stay at the Hilton New York Times Square exceeded expectations. It's particularly pleasing that you found the location ideal for your needs, and our team members at The Market made a positive impression. We are glad you appreciated the elevated views available from our spacious rooms. Your endorsement is truly valued and we look forward to welcoming you back in the nearest future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eric D wrote a review Feb 2024
Jacksonville, Florida2 contributions1 helpful vote
what with the extortion at ck in? A fully paid room but they won’t give you the key until you pay $300 bucks extra at the desk for $35 bar credits. Place was fine but why the weird up charge. made it feel like a cheap scam. No other real issues but why pay in advance
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: ck with hilton for any extra ck in charges
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from HiltonTimesSquareGM, General Manager at Hilton New York Times Square
Responded 3 weeks ago
T2866CNericd, it's regrettable to hear about your disappointment regarding the additional charges experienced at check-in. While these are customary in many establishments for incidental charges, we understand your concern. We aim to uphold transparency so our guests aren’t caught by surprise and it's regrettable to know we missed the mark this time. We appreciate your feedback and will take it into consideration for better clarity on this in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah wrote a review Feb 2024
Philadelphia, Pennsylvania11 contributions
We got a last minute booking using points. The amount of points needed was lower than most other hotels. Should have been a clue. Check in was easy, the room is dated but nice and clean. What I couldn’t believe this is the first hotel I been in that doesn’t have complimentary coffee in the morning. A breakfast sandwich, muffin and a coffee was $31. Way too much for what I received. There’s a sign that states, “no refills for coffee purchases”. I found that rather tacky and not in line with Hilton hospitality and service standards.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HiltonTimesSquareGM, General Manager at Hilton New York Times Square
Responded 3 weeks ago
Departure04523943286, thank you for sharing your thoughts. Your experience regarding the morning coffee service and breakfast pricing will certainly be factored into our ongoing improvements. Our aim is consistent customer satisfaction, and we hope to deliver the exemplary service you've come to expect from our hospitality brand. Please give our hotel another try in the future, we're confident we can meet your expectations next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Geri1955 wrote a review Feb 2024
Chichester, United Kingdom6 contributions14 helpful votes
Lovely comfortable spacious room with fantastic views of New York. Ideally located for transport, entertainment, and shopping. With regards to resort fees, the Hilton reimburses you by allowing you to spend the equivalent amount on food and drink each day. Not all hotels do this, so it's much appreciated. The hotel my son was staying at only reimbursed 10 dollars a day. We had a late return flight, so we left our luggage at the hotel at a cost of 10 dollars. This was brilliant as it allowed us to spend several more hours exploring without having to drag our luggage about. House keeping do a fantastic job in keeping everything spotless. Should we return to New York, we would be happy to stay again. I do agree with other comments regarding reception staff. A welcoming smile goes a long way, I appreciate that they may be busy, but you should be made to feel welcome. All in all a good hotel.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes1 Repost
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Response from HiltonTimesSquareGM, General Manager at Hilton New York Times Square
Responded 4 weeks ago
Alexreid1989, it brings us great delight to know that you appreciated the Hilton New York Times Square's room comfort and views, as well as its prime location. We're pleased that our resort fee reimbursement practice worked well for you and your family. Additionally, knowing that our housekeeping team's efforts resulted in a neat environment for your stay uplifts us. That being said, we take your comments about the reception team to heart. We strive to provide exceptional experiences, and knowing that your expectations weren't fully met on this front gives us an opportunity for improvement. Your thoughtful feedback and consideration to return to our hotel mean a lot to us, and we truly look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nicola W wrote a review Feb 2024
1 contribution1 helpful vote
Recently stayed and booked via British airways. Was not advised about resort fees untill we got there which we were told had been paid. But then they have been taken from the security deposit. No one gives you any information or they give you the wrong information. The rooms where standard and clean and the cleaners where lovely. As for The rest of the staff it would not harm them to smile. I’ve Been to New York previously and stayed at the Crowne plaza and the staff there where amazing but at the Hilton it’s like none of them where happy to be there. The man in the market shop was the worst his attitude was awfull maybe don’t work there if you don’t like it. Some people come to New York as a once in a lifetime trip and would expect a better customer service. Also the men down stairs tried to scam people, for one it’s ridiculous that you would have to pay to hold luggage for a couple of hours but the staff kept saying the card machine weren’t working so cash would do and then also asked for a tip for holiding the luggage. It was crazy. Wouldn’t mind tipping if they where at least polite. The location was good tho but would never stay here again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HiltonTimesSquareGM, General Manager at Hilton New York Times Square
Responded 4 weeks ago
Nicola, we're disappointed to hear about your experience. Unexpected charges can be frustrating, we'll review our communication process to ensure clarity. We appreciate your compliment on our housekeeping team and their dedication to cleanliness. It's concerning to hear about any encounters that were less than satisfactory. We believe in delivering excellent service, with every interaction, and your feedback indicates that we missed the mark. This will be addressed with our team. Lastly, we understand the importance of luggage assistance and find your experience very unusual. We'll be looking into this incident. Your satisfaction is of great importance to us. Although you mentioned you wouldn't return to our hotel, we hope you will reconsider and allow us the opportunity to rectify this experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£200 - £357 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton times square hotel new york city, hilton hotel times square, hilton new york city, new york city hilton
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Hudson Yards / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
478
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HILTON NEW YORK TIMES SQUARE - Updated 2024 (New York City)

Frequently Asked Questions about Hilton New York Times Square
Which popular attractions are close to Hilton New York Times Square?
Nearby attractions include Broadway (0.2 miles), Bryant Park (0.3 miles), and Times Square (0.3 miles).
What are some of the property amenities at Hilton New York Times Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Hilton New York Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton New York Times Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton New York Times Square?
Yes, valet parking is available to guests.
What are some restaurants close to Hilton New York Times Square?
Conveniently located restaurants include Angelina Bakery NYC, Zeppola Bakery, and Dos Caminos.
Are there opportunities to exercise at Hilton New York Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hilton New York Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton New York Times Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hilton New York Times Square?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton New York Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (3.4 miles), World Trade Center Memorial Foundation (3.4 miles), and Hamilton Park (1.8 miles).