The service at the hotel was fair however the front desk staff was incompetent, slow, and "pushy" to upgrade my room. With only one front desk rep and another hanging out in the back, the front desk rep "Justin or Julian" was rather rude and extra aggressive in pushing me to get a suite from a junior suite in which... more

Amazing stay at this hotel. Had a great time for our quick overnight stay. The rooms were very spacious by New York standards and the staff was friendly and professional. I never got the slightest feeling of snobbery. The Cellar Bar was great, we loved the fact that we bypassed the long line Saturday night and got in right away... more

I returned to the Bryant Park Hotel this October for a special birthday trip having had a great stay in January this year. The return trip wasn't much to write home about. We arrived on mid afternoon on a Thursday and had to queue for about 15 minutes to check in. There was only one man on the desk and... more

My boyfriend and I recently stayed at the Bryant Park Hotel for a romantic weekend getaway to enjoy autumn in New York. The hotel was lovely, nicely upscale without being overstated. We really liked the elevators, nice touch! We loved the stylish European feel and the location was just wonderful, being right across the street from Bryant Park. Our room... more

When i made my reservation the hotel agent gave me attitude on the phone when i ask if they could do better on the room rate. When i arrived at the front desk girl didn't have a clue to what she is doing took 43-min to check in, no bell person to help me with my luggage. concierge come in... more

When I arrived the manager on duty told me my name wasn't attached to my wife's reservation ( although I had personally called a week before to verify that it was) and would not let me check in until she arrived- she was flying in and did not arrive until 11pm. When we finally checked in we got to our... more

As a special present for my partner’s birthday I decided to book a trip to New York. Having never been to America before I wanted to learn as much as I could about New York before we left England. When looking at holidays I tend to do a lot of research into the place I am going to. This leads... more

When my husband booked a room, the employee talked him into spending extra money for a suite with a park view. He agreed since it was a special get away from our 4 kids. He mentioned he needed to make sure we had a room up on the higher floors away from any noise. It was noted on the computer.... more

I was wary of staying at a hotel in NYC with two toddlers (2.5 & 18 months) and chose this one because of the great price for a NYC suite with 2 terraces and wood floors (cleaner than carpet!). We arrived on the day of a parade so it took us a little longer to get there but upon arrival... more