Had what I thought would be a minor issue with the temperature of the room. It was way too hot and could not get the room to cool off. Only one of the windows would open - the other was broken. Staff could not have cared less. Asked for a different room and discovered that even though I reserved the... more

Overall a good hotel and we enjoyed our stay. Facilities are good and staff are helpful. We were very annoyed by the 11 dollars charge for using the phone for local calls even if you only connected for seconds. Outrageous price. Don't know what the food was like, we always ate out even for breakfast. There's plenty of choice around.... more

If you want to make your visit to NYC easier, stay here. Reasonable by NYC standards, and very centrally located to Rockefeller Center and Radio City Music Hall. Use the concierge service to get transportation and tourist advice, but I wouldn't necessarily go with their restaurant suggestions. Get some free Hilton Points by visiting the promo desk. The negative is... more

This is the 3rd Hilton-owned property I have stayed at within the past year or so and I can honestly say this is my favourite hotel chain. They just are very good at what they do. The service from check-in to maid service to the person who came up to fix our tv converter was excellent. The location couldn't be... more

Am a regular frequenter of Hilton for business trips but this one was a disappointment. Admittedly none of these on their own is enough to be a big deal as no hotel is perfect but the combination made it an overall unpleasant experience and intend to avoid this hotel. Laundry list of issues were: - we had 2 separate reservations... more

Staying here worked out really well for a fun long weekend in NYC. The location was great for all we wanted to do- very close to MoMA, Times Square TKTS, top of the Rock and close to the subway. The room was great- very clean and modern with extremely comfortable beds. The elevators worked great with little or no waiting... more

Location was great. Helpful staff. They now are selling units as timeshares - got VERY sick of the "time share sharks" continually harassing us. Would go back IF I COULD GET A DEAL - for full price, it is not worth it. more

I stayed at this Hilton for one night with my husband due to a conference i needed to attend the following day. During check in we were treated as if we were Honors Members, the staff went out of their way to assist us. I had reserved a room with one king bed and instead was given a double. We... more

My husband and I travelled here back in December 2006 for NYE taking us into 2007. NY was really busy but the hotel wasn't mad busy like some of the other reviews suggest. Location was spot on - right in-between Central Park & Times Square so ideal for sight seeing. The hotel was pretty plush although we were out too... more