My friend and I stayed at the Empire Hotel this past weekend for the NYC Marathon. The location is convenient to trains and Central Park. We paid an extra $30/night to upgrade to a room with a window. However, that put us in a room facing the intersection of Columbus and Broadway on the 5th floor. At night, it was... more

Check on was smooth but the room was not ready until 4 pm. The manager, Ilona, was extremely helpful. On the advice of people on this board we had paid for an upgrade to a king executive: DON'T !! They all face Lincoln Centre where there is construction going on - all night!! NYC is the city that never sleeps!... more

I strongly advise not to stay in the Empire Hotel! After specifically asking hotel staff when booking the room if the room could have two double beds I was assured that this was not a problem, although when I arrived I was told that a "standard room" only had the one bed. Hence I had to pay an extra $140... more

I had to planned to stay at the Empire Hotel this weekend while in NYC with my family to celebrate Halloween and run the NY Marathon. My seven year old son came down with swine flu and had a fever of 103. I called the hotel immediately @ 6:30am and told them I could not check in that night because... more

We stayed at the Empire for 4 nights in October. The location of the hotel was, as others have mentioned, fantastic - Starbucks and chemist next door, some restaurants across the street and a 5 minute walk to Columbus Circle. The hotel does not have twin beds in any of it's standard rooms, so if you are travelling with friends... more

On a recent business trip to New York, my company booked me into the Empire. I wasn't familiar with the hotel so of course I came to TripAdvisor.com to check it out. After reading some of the reviews I was quite worried. I arrived in NY earlier than expected and I called to ask what time I would be able... more

This is the worst hotel we have EVER stayed in! It was BARELY a 3 Star hotel – more like a 2 Star. The lobby is trendy and hip looking, but the minute you leave that space you feel like you are in a SRO building. The hallways are narrow and dreary and the room we had was less than... more

We stayed 4 days in a superior 2 double bed room. The room was very small with a very limited area for closet. The air was so stuffy, that we tried to run an air conditioner. We never could get any cool air, instead only the hot air which we did not wanted. The engineer tried to service but no... more

My wife and I selected Empire for a weekend getaway without kids, after doing some research on TripAdvisor. We loved the location but our room - a "single" or "queen express" - was ridiculously small and had no view whatsoever. We didn't care because all we did was sleep and shower there. The room was nicely appointed though, and very... more