stayed at this hotel on a 4 night visit to n y city,location was brilliant ,neighberhood wonderfull,out the way of all the main city noise,next to central park and the museum if your intrested,the hotel and rooms are excactly as you see on the web sight photos, very nice staff and spotlessly clean.we had a room on the tenth floor... More

I've stayed at this hotel a few times now. It has a great location- right next to the park and science museum and there's many restaurants/shops nearby. There is also a subway stop right at the corner. The neighborhood is great but it is still easy to access other parts of the city. I have always had a suite which... More

Stayed for a night with my 11 yr old son because it was close to the museum. We were on the 15th floor with a view of the museum. We ran the fan all night which provided great "white noise" and the beds were very comfortable. An excellent night sleep. The hotel is close to two subway stops - 81st... More

We have stayed twice at this hotel once for a week and then 9 days. The staff go out of their way to please and accomadate customer requirements,we have always been well treated by all members of staff from reception,front and back of house,maids and valet staff. Always considerate in finding a room to suit the family ie parents with... More

Just spent a weekend at the Excelsior. We had their cheapest room (two twin beds, smallish, overlooking the park). NIcely appointed and located, and would have been fine except that the windows are single-pane so traffic and sirens etc very audible even on the 9th floor. And the heating system is antiquated so it sometimes blew cold air for a... More

Very comfortable, nice suite at a good price. Good location for what we were doing. Downsides were: [1] found a AAA rate lower than our reserved rate and they told me they can't change it - that I had to cancel and rebook. Crazy. [2] Parking - you ca park across the street but I'm used to handing the keys... More

We stay at this hotel, if it is available, every time we go to NYC, twice a year. The hotel has always been good! Although in the past, the desk staff had not been as courteous as one would like. Not rude, mind you, but a little hard. Don't know what has caused the change, but this time, they were... More

I stayed at this hotel for 3 nights in January 2012. I was impressed from the start. The check-in process was quick and easy and they upgraded me from a queen to a suite at no extra charge. I also had a package waiting for me at arrival and they had that ready for me when I arrived. The suite... More

If your visit to NYC calls for any time to be spent on the upper West Side, consider the Excelsior Hotel on W. 81st Street just off Central Park West. It is a small hotel, tastefully decorated and features an attentive staff. Local transportation is nearby while the Museum of Natural History and Haydn Planetarium are just across the street.... More