My two sisters and I and our husbands stayed at this hotel for 2 nights (Oct 11 - 13/09) pre-cruise. We arrived at the hotel at 7 PM and there was only one person at the line-up before us. The check-in staff was very courteous and fast. We asked for higher floor rooms and we got 3 rooms on the... more

This hotel is fully dependant on location. The rudest staff I've ever had the pleasure of being served by. I've had to wait an hour for a bottle of water that I called up for three times now!! Charges to our credit card for services were complimentary, which was also not very nice! I would recommend for location, but that... more

Hotel was nice. Good service. Bartender helped with nearest non stop alcohol Bar:D Hotel room with great view to Hudson river - I hope. Nice Lobby Bar...Good - Clean and Nice. more

We arrived at the hotel at approx 21:00 on a Saturday night - it was very busy with lots of families checking in, especially from the UK as it was the first weekend of the school holidays. We were immediately told that the room we had requested (and pre-paid) was not available for this night - this was a high-level... more

I checked out of my room and 5 minutes later realized that I had left my cellphone on the night table. When I called I was put in touch with a nasty women who worked in security. I asked them to check the room . When I called back they told me that my phone was nowhere to be found.... more

Crowne Plaza Manhattan was absolutely the best choice we could have made. What an outstanding staff the people working there were the most gracious and most welcoming hotel staff we have ever encountered. From the time, we arrived with the Bellman, the Front desk staff and the Concierge team. The rooms were exceptionally beautiful with many extra comforts. I would... more

This was our 1st New York experience and we weren't dissapointed. The only negative would be the reception staff, maybe they were just busy. Also concierge area always had queues, couldn't even get a question in. Anyway would recommend. more

First let me say this hotel was perfectly acceptable for the price we paid. This hotel is an extremely big central hotel right on times square. When you plan a trip to NY you think you want to stay right on times square. It might not be such a great idea for everyone in fact. You would be much better... more

Had a great time shopping, hotel was beautiful, service was great!! more