Novotel New York Times Square 3.5* (New York City) - Hotel Reviews

Address: 226 W 52nd Street, New York City, NY 10019

Phone Number:

Region: United States > New York > New York City > Manhattan , Midtown , Theater District - Times Square

Amenities:

Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Wheelchair access

Hotel Style:

#209 Family Hotels in New York City

Price Range: £££

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: The Novotel New York Times Square is located in the heart of Midtown New York, right in the theater district on the corner of 52nd St and Broadway and is within walking distance to NY's best attractions including Time Square, Broadway theatres, Central Park, Rockefeller Ctr, museums and 5th Ave prestigious shops. Whether you're staying with us on business or leisure, we offer a range of services and amenities to make your stay exceptional. ... more less

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Also Known As:: Novotel New York Times Square Hotel; Novotel New York Times Square Hotel New York City; Novotel New York; Accor New York City; Novotel New York City; Novotel Times Square; New York City Novotel; Novotel Hotel New York; Novotel Ny

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3,154 reviews from our community

See which rooms travellers prefer - 187 traveller tips

Wannabejetsetter13

1 review

“Great location!”

Reviewed 23 May 2013 NEW via mobile

Noisy in the lobby and no access to amentities but rooms were quiet, newly renovated and clean. Worth it if you are a tourist. Most of your time is spent outside the hotel anyways. It's close to several subway stations and just a short walk into the heart of Times Square. Check-in staff could have been a bit friendlier and... More

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HFLenz

Blumenau, SC

Senior Reviewer

9 reviews

8 hotel reviews

Reviews in 5 cities

29 helpful votes

“A great spot, but lacking better service”

Reviewed 23 May 2013 NEW

My wife and I spent 3 nights at this hotel on mid-May, 2013. The location couldn't be better. Our room had view to Times Square, and we were on walking distance from great restaurants, bars and Broadway shows. The room was newly redesigned, very comfortable, nice style, well equipped. The hotel was under renovation. The room air conditioning wasn't working... More

Review collected in partnership with Accorhotels.com

Bern K

Melbourne, Australia

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

“under renovation”

I stayed at the Novotel ,Times Square New York in May.The hotel was being renovated and was a mess.We were given no warning from the hotel that this would be the case. There was no kitchen service (no breakfast,no room service),no mini bar ( we had to remember to buy our water everyday) and no hotel bar available. The hotel... More

Allen B

West Lafayette, Indiana

6 reviews

5 hotel reviews

Reviews in 6 cities

1 helpful vote

“Impact of Hotel Rennovation can be handled better! Disappointed!!”

Reviewed 22 May 2013 NEW via mobile

I was happy with the location of the hotel due to proximity of Times Square and Rockefeller Center. That apart it was not a pleasant experience for the rest of my stay. While checking in, the staff were so happy to inform me that they don't have a room service or a breakfast bar due to renovations going on in... More

Dear Allen B, Thank you so much for taking the time to tell us about your experience at Novotel New York. We sincerely apologize for the inconveniences you experienced by the current state of the hotel. Your patronage to our hotel is extremely important, and we want to thank you for having stayed with us through the transformation. We want... More

mmaverick274

Charleroi, Belgium

“Very good location and nice renovated room!”

Reviewed 21 May 2013 NEW

I stayed in Novotel Times Square for my first trip in USA and it was great! the rooms are renovated and fully cleaned! the reception is undergoing renovation, also the bar and the restaurant but the staff are doing their best for the guest's confort! I will come back in this hotel for a future trip in NY! the staff... More

Dear mmaverick274, We are thrilled that you enjoyed your stay! Our location is really one of the best in the city. I am happy that you were able to take advantage of our close proximity to Times Square and the theater district during your stay. Thank you for providing such friendly and considerate comments about our team and their services.... More

BeverleyAnnie

Beverley

Contributor

16 reviews

11 hotel reviews

Reviews in 8 cities

8 helpful votes

“Under renovation.....”

Reviewed 20 May 2013 NEW

Went to stay there on the recommendation of friends who had stayed there before. There was no mention of any refurbishment work when we booked although when we mentioned this to staff when we were leaving they expressed surprise as they said all operators had been informed well before the work started. This was for my husbands significant birthday and... More

Dear BeverleyAnnie, Thank you so much for the kind feedback and we sincerely apologize for the inconveniences you experienced by the current state of the hotel. Your patronage to our hotel is extremely important, and we want to thank you for having stayed with us through the transformation. Whereas small improvement s is simple, we want to offer our clients... More

A TripAdvisor Member

“Hope better in future”

Reviewed 19 May 2013 NEW

The hotel is under massive work in process. I' m a long time customer but perhaps this will be th last time in this hotel. A big mess averywhere, rooms newly refurbished but smaller than before. New furniture and room decoration (new rooms) of low level. No food or drink everywhere in the hotel, no drink in the room. Ok... More

Dear Traveler, Thank you so much for taking the time to tell us about your experience at Novotel New York. We sincerely apologize for the inconveniences you experienced by the current state of the hotel. Your patronage to our hotel is extremely important, and we want to thank you for having stayed with us through the transformation. We want to... More

abnicho

Sydney

11 reviews

3 helpful votes

“Nice to be back.”

Reviewed 17 May 2013

This time was my wife treating our 2 adult daughters to a chick trip. Flight delay gave 9:30pm check-in after 15 hr flight so tired but excited trio. Staff very welcoming, gave info on restaurants & take-out food due hotel refurbishing. 11th floor room so no noise problems. Newly refurbished room, very comfortable. Needs more hanging facility in bathroom for... More

See 2 more reviews by abnicho for New York City

abnicho has 1 more review of Novotel New York Times Square

“Great location but, sadly, shabbiest Novotel I have stayed in.”

Reviewed 14 October 2009

Dear abnicho, We are thrilled that you enjoyed your stay! I really appreciate you taking the time to write on here regarding the great service of our staff. It is our employees that are truly the hardest working individuals throughout this process. Thank you for providing such friendly and considerate comments on their services. We are delighted that they were... More

BruceLC

Houston, Texas, USA

“Absolute disaster.”

Due to renovation there is no restaurant, no lounge, no room service, and the place is noisy from sunrise to sunset with the construction. There is even no place to get coffee in the morning without going to a near by restaurant of Starbucks around the corner!! NONE of this was revealed at the time the reservation was made, yet... More

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Dear BruceLC, Thank you for having taken your time to provide us with this feedback regarding your stay. We sincerely apologize for the inconveniences you experienced by the current state of the hotel. We honestly understand your frustrations regarding the transformation of the hotel and the services we were able to offer during the length of your stay were not... More

Travelling_Scot_10

London

Top Contributor

52 reviews

32 hotel reviews

Reviews in 26 cities

14 helpful votes

“Under Renovation.... OK In This State. Probably Very Good Once It's Finished...”

Reviewed 15 May 2013

So..... As the title states - this hotel is under renovation. It's debatable as to whether or not it should still be open just now. It's arguably greedy. Rather than closing the hotel they have kept it open and are almost certainly taking a lot longer to do the renovation as a result of staying open. I arrived at the... More

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See 10 more reviews by Travelling_Scot_10 for New York City

Dear Travelling_Scot_10, Thank you so much for taking the time to tell us about your experience at Novotel New York. We sincerely apologize for the current state of the hotel and we want to thank you for having stayed with us through the transformation. We want to offer our clients a complete METAMORPHOSIS and this process does sometimes result in... More

1-10 of 3,154 reviews

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Novotel New York Times Square Hotel Reviews, New York City

Novotel New York Times Square

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