A couple of the front desk staff were helpful and patient. Special mention to Paolo, Timothy, Oumar and one other fellow who's name i don't recall at this point. They seemed to go above the call of duty for me. I stay at this hotel regularly. more

I was a little hesitant after reading the reviews, but this was a truly great place to stay! Convenient and within walking distance to most places of interest, the staff were helpful, courteous, and just plain nice! The rooms were spacious, exceptionally clean, and the bedding and pillows were the best I slept on in any hotel. In fact, I... more

Just back from this hotel stayed for 3 nights great location you are in walking distance to everywere, bed great, only down falls poor lighting in bathroom. Receptionist very rude not helpful at all. Give my credit card when booking in which they swiped to charge you if amenties were used. Phone was used for 3 minutes to UK and... more

My spouse and Ichecked intothe hotel after our wedding and we were treated Royally byyour desk clerk Louise Rechlis.She was courteous, kind and we feltvery comforatble as we arrrived at the hotel. She is is to be commended foryour cheerful service and wonderful experience at your hotel She should be commended for herservice to the hotel.. Amy A. more

Firstly I would like to say I don't know what half of the people on here are complaining about. This hotel is excellent and right in the heart of Manhattan!!!! We stayed for 4 nights from 13/11/09 - 17/11/09. We arrived midday on Friday and were greeted with an extremely warm welcome. Mohammad at the reception was very friendly and... more

I hate when I fall for the brand and book my hotel accordingly. This was not like any Sheraton I have ever stayed in much to my dismay. The room as mentioned in an earlier review was dingy and old. Cracked walls and ceilings; dimly lit room and halls and the whole place in desperate need of a facelift. The... more

In over 20 years of business travel, this is the worst hotel I have ever stayed in. The bedrooms are small, dark and dingy with limited facilities and worn out, gruby carpets. Corridors are also poorly lit and need a fresh lick of paint. They try to charge $1400 per day for a very small meeting room where they can't... more

Busy hotel, between Central Park and Times Square. Comfortable rooms (great bed!). Friendly, helpful staff (Louise Rechlis particularly so). Will be back. more

I spent a great weekend in NY with my family staying at this Sheraton. We booked adjoining twin rooms and we were really comfortable (super comfy beds!). The staff was very professional - we had a problem with one of the toilets and someone fixed it immediately. I would also like to comment on the restaurant - they were really... more