Arrived here on my birthday. Told twin room iIhad booked not available as they were a bit busy. Instead given VERY poor quality room in area of hotel undergoing renovation. One double bed when I was travelling with a same sex friend. Hotel staff refused to do anything at all until following evening when we were moved into the correct... more

I dont know if we lucked out after reading these other reviews, but we had a wonderful stay. Booked through priceline. Requested early check-in and we were able to check in at noon with no issues. Room was great, nothing amazing, but a typical 3*. Bed was very comfortable. Bathroom clean. Location unbeatable. Close to everything! We stayed in room... more

This hotel is so disgusting that I will never stay in another Sheraton. The staff was rude and they had no idea what was going on. I was here for a trade show and this hotel was recommended by the show. There was a shuttle to the Javitz Center and the staff knew nothing about it. The walls and furniture... more

We had a very bad experience with this hotel. First off, we were greeted very rudely at check-in. We had reserved a room for quad occupancy via hotwire. When we arrived, we were told that the reservation only showed two people and that we would be given a room with just one king bed. The receptionist gave us a hard... more

Sheraton Manhattan has one of the best locations in New York City if you are looking for a place to stay. The Broadway Theaters and other tourist attractions like St Patrick’s Cathedral, the Rockefeller Plaza and Radio City Music Hall are just steps away from the hotel. There are also Subway Stations nearby. Most of the staff are courteous and... more

Worst hotel we have ever stayed in, would not even recommend it for a dog kennel-we would never stay at another Sheraton because of it. more

Checked into the hotel and found the best thing I can say is the location is great. other then that... not very impressed. The rooms are very small, walls have scuff marks, carpets needs cleaning and the service could use some emphasis. The biggest complaint is I was specifically looking for a chain as they generally offer all the standard... more

Ok Sheraton is not the Ritz, but one expects more - much more - even from a Sheraton property. Poorly trained and poorly motivated staff, shabby property and rooms. Poor in-room amenities. For the money you can do much much better, even in the same neighborhood. Please note that this is the same property listed as "Sheraton Manhattan, New York,... more

My recent stay in the Sheraton Manhattan, at Time Square; was by far one of the least stressful and utterly enjoyable visits I have had in some time. The staff was exemplary in their personal attention, hospitality and availability 24 hours a day. The rooms were well appointed and very comfortable, The Sheraton Manhattanis well situated in the middle of... more