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Sheraton New York Hotel & Towers


Hotel class 3.5 of 5
811 7th Avenue on 53rd Street, New York City, NY 10019
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Reviews you can trust

65% Recommend
3.5 of 5 stars 1,160 reviews
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All (1,160)
[ Date ] [ Rating ]
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4 of 5 stars
pgh
4 Nov 2009 | Trip type: Business New

Great location. Great weekend in NYC. The reason I wanted to make this post was to recognize several of the employees at the hotel. Our group actually had one problem at check in.... things happen. The impressive thing was how Jorge the Guest Service manager went above and beyond to make sure our stay was a great experience. more

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5 of 5 stars
Pacfic Northwest
3 Nov 2009 | Trip type: Couples New

Great service, great location. Wonderful deli across the street. more

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4 of 5 stars
Kentucky
3 Nov 2009 | Trip type: Couples New

I ran the NYC Marathon and my wife came with me to NYC---our first trip to NYC. I got this room on Priceline.com. I read some of the reviews on tripadvisor.com after this hotel accepted my bid and my heart sank when I read some of the very bad reviews...however, if and when we return to the big apple, we... more

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3 of 5 stars
Wokingham, England
2 Nov 2009 | Trip type: Family

Great position, extremely busy lobby, tad tired around the edges, off-hand reception staff but very helpful housekeeping staff, good bar - friendly staff. All in all a mixed blessing. The hotel was very busy as it was the three day build up to the Marathon and the start of the World Series and they had large parties for each staying.... more

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4 of 5 stars
NY
31 Oct 2009 | Trip type: Business, Solo travel

I enjoyed the location and the service. Lots to do within walking distance, and staff very friendly. Lounge area a bit too small and crowded when conferences are being held at the hotel. more

brillant
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5 of 5 stars
england
29 Oct 2009 | Trip type: Family

the staff were very helpful all of the time my only complaint was the lack of computers in ratio to guests and companies using the hotel more

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2 of 5 stars
Albany, NY
29 Oct 2009 | Trip type: Friends getaway

The drain in our tub was backed up, no water would drain. There is no ventilation in the bathroom - like a sauna after 2 showers. The fan on the heating/cooling unit was broken. Staff was unfriendly. Pay $400 for a night and they can't even hold onto your bags the next day for a few hours without charging you... more

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4 of 5 stars
London
29 Oct 2009 | Trip type: Family

Located midtown so very close to Times Square, Rockefeller Centre and Central Park. The kid's loved the complimentary use of the computers in the lobby and the large flat screen tv in the room. The cleaning of the room was a bit hit and miss ie. the room wasn't always hoovered or dusted every day during our 5 night stay... more

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5 of 5 stars
New York
28 Oct 2009 | Trip type: Couples

We enjoyed a very comfortable and pleasant stay and appreciated the personal attention we received in the form of a late night snack. more

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2 of 5 stars
california
28 Oct 2009 | Trip type: Friends getaway

I was very unhappy with this hotel. When I booked online they promised me 2 beds and I only received one while I was staying there. They said that it should have been explained to me that it was not a guarantee. So one of us had to sleep on a cot for 4 days. Very uncomfortable and the room... more

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Sheraton New York Hotel & Towers Also Known As

  • Sheraton New York
  • Sheraton New York City
  • Sheraton New York Hotel Towers
  • Sheraton Hotel New York
  • Sheraton New York Towers
  • New York City Sheraton
  • Sheraton New York Hotel
Address: 811 7th Avenue on 53rd Street, New York City, NY 10019