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Sheraton New York Hotel & Towers

4.0 of 5
811 7th Avenue on 53rd Street, New York City, NY 10019
Amenities
Ranked #252 of 430 hotels in New York City
3.5 of 5 stars 2588 Reviews
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2,588 reviews from our community

What travellers say about this hotel
  • Times Square(111)
  • Central park(75)
  • Great location(61)
  • Very clean(32)
  • Guest service(23)
  • Club level(22)
  • Rooms are small(21)
  • Friendly and helpful(17)
  • Rockefeller Center(16)
  • Flat screen TV(15)
Traveller rating
    624
    885
    503
    347
    229
Only show reviews for Family (453) | Couples (593) | Business (543)
Date Rating
CaptainJefe
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed 14 February 2012 NEW

My wife and I stayed at this hotel for Valentine's weekend. First off, the rooms are small but that is to be expected in the Big Apple. Real estate is expensive and they definitely maximize the usage of space. What attracted us the most about this hotel was its proximity to Central Park, Times Square, the theater district, Rockefeller Plaza,... More

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tjohn192000
Greenwood, Indiana
Senior Contributor
33 reviews
12 helpful votes
4 of 5 stars Reviewed 13 February 2012 NEW

With two subway stops in less than a block (including one directly outside the lobby) and walking distance to time square, rockefeller center and all the shows this is a great location. Check in is quick and easy. A large elevator bank ensures that you get to and from your room with little wait. The rooms are typical for a... More

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jenncsw
palmer, Alaska
Reviewer
5 reviews
2 helpful votes
5 of 5 stars Reviewed 12 February 2012 NEW

We stayed at the Sheraton Towers for about a week in early February, 2012. The hotel is in a great location in midtown Manhattan. It is walking distance to all Broadway theater, as well as Times Square. Lots of restaurants and other entertainment are nearby. We stayed in one of the newly renovated rooms on the 35th floor, which was... More

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LA-Dallas
Dallas
2 reviews
5 of 5 stars Reviewed 12 February 2012 NEW

The staff at the Sheraton New York Hotel & Towers was incredible adding to the delightful accomodations making the trip one to remember. The location of the hotel provided an easy launch point to attractions- both via cab and subway. Check-in was quick and easy with Rachel. Jose & Lazarus made wonderful dinner recommendations & reservations on Friday and Saturday... More

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lolitanj2
PHiladelphia PA
Reviewer
5 reviews
12 helpful votes
4 of 5 stars Reviewed 12 February 2012 NEW

I have stayed at this hotel several times before and this was my best stay yet. I was given a renovated room which was decent in size and clean. A big improvement over the old rooms. The beds were comfy too. Housekeeping was very nice and ready to help us with anything. Check in was smooth and friendly as well... More

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naftalihat
teaneck
Reviewer
3 reviews
5 of 5 stars Reviewed 12 February 2012 NEW

Whomever complained about this hotel, must of been drunk while writing their review. I am a gold member and Booker a superior room for my anniversary, while hoping to get upgraded to a suite if available. We arrived at the hotel at 6PM an all new renovated suite had already been assigned to our reservation, we didn't have to argue... More

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Mark Sanders, General Manager at Sheraton New York Hotel & Towers, responded to this review
12 February 2012

Dear Naftalihat - Thank you for your comments - happy anniversary once again on behalf of the Sheraton New York. Please come visit again - we appreciate your comments regarding our staff and the service we provided. Be well. More

bobiguzman
manila, philippines
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed 11 February 2012 NEW
1
person found this review helpful

Strategically located in the center of all tourist destinations & activities, the Sheraton Hotel NYC maybe considered an old (probably antiquated) building that offers (not so) comfortable, yet comparatively expensive, experience like any newer hotel anywhere else in the world would offer. The guestroom is spacious enough to sleep & dine. It has a coffee maker and 1-cup Starbucks sachets... More

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cinclus
Como, Italy
Contributor
20 reviews
13 helpful votes
3 of 5 stars Reviewed 11 February 2012 NEW
1
person found this review helpful

Excellent position half way between Central Park and Times Square. On the whole I found the hotel pretty mediocre; in fact, its past might have been much brighter than it is at the moment. The lobby was dull and really chaotic and the receptionists at the desk resulted no to be that helpful. While rooms were small and old, the... More

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Mark Sanders, General Manager at Sheraton New York Hotel & Towers, responded to this review
12 February 2012

Dear Cinclus Thank you for your posting - looks like you stayed in one of our last unrenovated guestrooms here at the hotel. Almost all rooms available at this time have just been renovated. We will take your feedback, back to our reception staff as we should always welcome you and all of our guests. We would like to see... More

Flyinsquirrel
Tampa, Florida
1 review
5 of 5 stars Reviewed 11 February 2012 NEW

Everyone was so great at the Sheraton NY Hotel & Towers especially Elizabeth at the front desk,she was very helpful and even gave us upgraded rooms that were renovated.Great location, close to almost everything and I loved the free internet and computers in the lobby!. More

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Mark Sanders, General Manager at Sheraton New York Hotel & Towers, responded to this review
12 February 2012

Dear Flyinsquirrel Thank you for taking the time to recognize Elizabeth at our front desk - one of our best here at the hotel! We hope the trip to see Anderson Cooper was all you expected. We are pleased that the lodging part of your journey more than met your expectations. Come back again soon for another visit. More

gyroman2k
Alvin, Texas
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed 10 February 2012 NEW

Hotel was nice, just expensive, but what isnt in NYC. It is situated just a few blocks from Times Square. Did not like the $15 fee just for internet access. More

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Mark Sanders, General Manager at Sheraton New York Hotel & Towers, responded to this review
12 February 2012

Thank you for your posting - we focus on providing a "Value for price paid" at all times. We apparently did not meet that expectation on your trip. Please feel free to provide more detail for us during your stay on your next stay here in NYC. More

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Sheraton New York Hotel & Towers Also Known As

  • Sheraton New York
  • Sheraton New York City
  • Sheraton New York Hotel Towers
  • Sheraton Hotel New York
  • Sheraton New York Towers
  • New York City Sheraton
  • Sheraton New York Hotel
Address: 811 7th Avenue on 53rd Street, New York City, NY 10019

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Sheraton New York Hotel & Towers
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