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Sheraton New York Times Square Hotel

4.0 of 5
811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
Ranked #199 of 432 hotels in New York City
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970 reviews from our community

Traveller rating
    290
    416
    177
    59
    28
See reviews for
Families
248
 
Couples
273
 
Solo
38
 
Business
184
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 21 May 2013 NEW via mobile

I stayed while attending a conference at radio city music hall, about a 10 minute walk. It is about a 10 minute walk to times square and felt really handy to everything! Perfectly functional. Rooms relatively small but to be expected in NY. Room service was good and all staff were very helpful. The only complaint was a very long... More

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Oxfordshire
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

I stayed at this hotel on a recent business trip to New York. Whilst the lobby area is quite impressive - lots of space and beautiful marble floor - the bedroom was very pokey and the carpet looked like it had been chosen so if it was stained you wouldn't know it. Although the bed was comfortable, there was no... More

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California
Senior Contributor
45 reviews 45 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

I stayed in this hotel for 6 nights in April with my colleague for business. I usually stayed at the Marriott or Westin at Times Square and this is the first time I stayed here. The location was good and convenience to most of the places, the rooms were OK and clean. But the service was terrible especially for hotel... More

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See 2 more reviews by cckc123 for New York City
1 review
5 of 5 stars Reviewed 21 May 2013 NEW

Well where can I start I arrived at the hotel at 1 in the morning it was late and i was tired, I had my booking ready and already paid for a king bed for me and my wife, unfortunately the hotel was full and the only room left was 2 double beds, lisset was really helpful she tried to... More

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

I'm an SPG platinum member and have been staying here weekly for several years. I was in a bind and needed to check in one day earlier very late at night; I tried calling to check in earlier but was unable to reach anyone. After the hotel completed their night audit and noticed that there were several no shows, the... More

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Oxford, United Kingdom
2 reviews
5 of 5 stars Reviewed 20 May 2013 NEW

Had an amazing stay at the Sheraton New York Times Square Hotel. Although the hotel seemed to be full to capacity it didn't feel cramped at all. There were lots of business conferences going on so I'm guessing it must be good for business people. For me as a holiday maker, it served me and my partner very well. The... More

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Gloucester, Massachusetts
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 20 May 2013 NEW

The staff at this hotel could honestly care less about making your stay a memorable one at that. Its such a large property, they lack serious attention to detail. All front desk staff need to be retrained, and the overall conditions of the guest rooms is horrific. I have been to this property 3 times now, expecting it to get... More

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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 19 May 2013 NEW

Overpriced for what they offer. Yes location is great but service is pretty poor. They did construction work during the night, every night between 2 and 5 am the angle grinder and other heavy tools kept us awake. We complaint about the noise but the lady behind the reception said she wasn't aware of any construction and no construction work... More

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Laurinburg, NC
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

Just returned from a wonderful weekend trip for a wedding. Hotel has a great location. Steps from everything you could want to do. Great places to eat all around. Staff is very nice and helpful. Quick check-in and check-out. Kept out luggage while we walked around until we could check in. Room was clean and nice. Air wasn't very cold... More

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London
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 May 2013 NEW

I stayed here with my wife and daughter after considering the reviews of others. We agree that the rooms are dated but we found them acceptable and are fine for a short visit. Only one day did we have a problem with the lifts which was at peak time on a Sunday when people were checking out. Location wise it... More

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Sheraton New York Times Square Hotel
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Hotel Summarization (Beta)

What travellers say

  • Times Square(66)
  • Central park(44)
  • Great location(20)
  • Very nice(17)
  • Club lounge(3)

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#107 Luxury Hotels in New York City
#167 Family Hotels in New York City
#202 Business Hotels in New York City
Price Range: £££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York
Sheraton New York City
Sheraton New York Hotel Towers
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Sheraton New York Hotel

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Sheraton New York Times Square Hotel
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