I stayed at this hotel on a recent business trip to New York. Whilst the lobby area is quite impressive - lots of space and beautiful marble floor - the bedroom was very pokey and the carpet looked like it had been chosen so if it was stained you wouldn't know it. Although the bed was comfortable, there was no... More

I stayed in this hotel for 6 nights in April with my colleague for business. I usually stayed at the Marriott or Westin at Times Square and this is the first time I stayed here. The location was good and convenience to most of the places, the rooms were OK and clean. But the service was terrible especially for hotel... More

Well where can I start I arrived at the hotel at 1 in the morning it was late and i was tired, I had my booking ready and already paid for a king bed for me and my wife, unfortunately the hotel was full and the only room left was 2 double beds, lisset was really helpful she tried to... More

I'm an SPG platinum member and have been staying here weekly for several years. I was in a bind and needed to check in one day earlier very late at night; I tried calling to check in earlier but was unable to reach anyone. After the hotel completed their night audit and noticed that there were several no shows, the... More

Had an amazing stay at the Sheraton New York Times Square Hotel. Although the hotel seemed to be full to capacity it didn't feel cramped at all. There were lots of business conferences going on so I'm guessing it must be good for business people. For me as a holiday maker, it served me and my partner very well. The... More

The staff at this hotel could honestly care less about making your stay a memorable one at that. Its such a large property, they lack serious attention to detail. All front desk staff need to be retrained, and the overall conditions of the guest rooms is horrific. I have been to this property 3 times now, expecting it to get... More

Overpriced for what they offer. Yes location is great but service is pretty poor. They did construction work during the night, every night between 2 and 5 am the angle grinder and other heavy tools kept us awake. We complaint about the noise but the lady behind the reception said she wasn't aware of any construction and no construction work... More

Just returned from a wonderful weekend trip for a wedding. Hotel has a great location. Steps from everything you could want to do. Great places to eat all around. Staff is very nice and helpful. Quick check-in and check-out. Kept out luggage while we walked around until we could check in. Room was clean and nice. Air wasn't very cold... More

I stayed here with my wife and daughter after considering the reviews of others. We agree that the rooms are dated but we found them acceptable and are fine for a short visit. Only one day did we have a problem with the lifts which was at peak time on a Sunday when people were checking out. Location wise it... More