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The Surrey

5.0 of 5
20 E. 76th Street, New York City, NY 10021
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Complimentary Salon Room
The Surrey
Ranked #35 of 435 hotels in New York City
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604 reviews from our community

Traveller rating
    451
    96
    28
    19
    10
See reviews for
Families
93
 
Couples
314
 
Solo
47
 
Business
93
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Montreal
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

First timers at the Surrey because our favorite hotel was full... We loved it and the value is so much better! Location is amazing, decor is great (but some parts feels dated a bit). Definitely a hit for a Ny stay!

Was this review helpful? Yes 1
See 4 more reviews by port-au-persil for New York City
New Haven, Connecticut
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

Growing up in the Northeast, New York was one of the first cities in which I got to stay in many different types of hotels ranging from budget friendly options to the Carlyle, the Waldorf, The St. Regis, and the Essex House. As such, I am pretty set in my ways when it comes to New York hotels and normally... More

Was this review helpful? Yes 2
skanagasingham, General Manager at The Surrey, responded to this review
16 May 2013

Dear Guest, Thank you for taking the time to share your wonderful feedback from your recent visit. We are grateful for your kind compliment of being “an oasis near Central Park”. We pride ourselves on an exceptional level of gracious and intuitive service, and I am truly honored that our entire team, especially our bell/door team, were successful in achieving... More

London UK
Top Contributor
67 reviews 67 reviews
65 hotel reviews
Reviews in 62 cities Reviews in 62 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

Stayed 2 nights in March in a grand deluxe salon. Didn't eat at the restaurant for breakfast (walked two blocks to the Mark that had a really nice spread) or dinner so cannot comment on the food quality but did enjoy drinks at the bar when we arrived and pre -dinner - seemed to be a very popular local spot... More

Was this review helpful? Yes 1
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

I must confess that I stay at this hotel quite frequently and just recently started posting on Tripadvisor. So being a regular has its perks. But I have reccommended this hotel dozens of times and every person has been very happy with their experience and has also returned again and again. If you are looking for that crazy, 24/7 NY... More

Was this review helpful? Yes 1
skanagasingham, General Manager at The Surrey, responded to this review
16 May 2013

Dear Guest, We are humbled by your high praise and thank you for taking the time to share your comments from your recent stay with us. We are pleased that you enjoyed our spacious guest accommodations with Lauren Rottet’s unique design and that our prime location with close proximity to Central Park, Museum Mile and the famed shopping of Madison... More

South Florida, Florida
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 8 May 2013

-Staff…friendly, professional, helpful. Every single employee at The Surrey from the bellman to the Front Desk Manager made me feel like a valued guest. -Accommodations…incredibly well decorated. Contemporary design with rich accents. We enjoyed a corner suite which as about 700 sq ft, with living room, seating area, small kitchen and separate bedroom. The double vanity bathroom with a shower... More

Was this review helpful? Yes 1
skanagasingham, General Manager at The Surrey, responded to this review
13 May 2013

Dear Guest, Thank you for your most rewarding feedback from your recent experience. We are truly delighted that our idyllic Upper East Side location steps from Central Park and world renowned restaurants exceeded your expectations. We are also pleased that you enjoyed our spacious suite accommodations with custom Duxiana bedding. We pride ourselves on providing an exceptional level of personalized... More

Melbourne
Top Contributor
124 reviews 124 reviews
79 hotel reviews
Reviews in 63 cities Reviews in 63 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 5 May 2013

We stayed here for 4 nights in March and opted to upgrade to a one bedroom suite. After the first night we had to change rooms as we were on the 5th floor right above the air-conditioning units/generators/machinery?? After travelling for 30 hours to get to New York this was quite distressing especially as I had requested a high floor.... More

Was this review helpful? Yes 1
See 13 more reviews by Leer for New York City
skanagasingham, General Manager at The Surrey, responded to this review
10 May 2013

Dear Guest, Thank you for sharing your feedback from your recent experience. Please allow me to personally extend my sincere apologies for the frustration and annoyance you experienced due to exterior noise pollution during your first evening with us. Rest assured that your feedback has been received in the spirit intended, and I have reviewed this incident with Mr. Dave... More

Heathrow, Florida
Contributor
15 reviews 15 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 May 2013 via mobile

My husband and I stayed here for six nights last week. The staff was very friendly. They alwyas made to sure to say hello and goodbye as we were coming in and out. They allowed us to check in early and hold our luggage. The hotel is located less than a block to Central Park and a few blocks to... More

Was this review helpful? Yes 1
See 11 more reviews by DanielleSandhagen for New York City
skanagasingham, General Manager at The Surrey, responded to this review
8 May 2013

Dear Guest, Thank you for taking the time to share your candid feedback from your recent visit. We are pleased that our close proximity to Central Park and the Metropolitan Museum of Art exceeded your expectations. We were truly delighted that you enjoyed our spacious accommodations and that our custom Duxiana bedding made for a most enjoyable night’s sleep. I... More

Houston, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 29 April 2013

My husband and I have stayed at the Surrey a number of times in the past, but this year was a disappointment. We stayed for five night over Spring Break 2013. We arrived to find a dirty hand towel in our bathroom. I sat down in a chair at the seating area in our room and the chair was covered... More

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skanagasingham, General Manager at The Surrey, responded to this review
1 May 2013

Dear Guest, Thank you for taking the time to share your candid feedback from your recent stay with us. We are truly disheartened to disappoint such a loyal guest such as yourself. This is certainly not indicative of the service levels that we pride ourselves on from the cleanliness of your accommodations, to the less than gracious service you experienced... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 28 April 2013

I live right down the street from the Surrey Hotel & frequent both the Bar Pleiades & Cafe Boulud and am a fan of both so I decided to try the Cornelia Spa. The spa (& entire hotel) is beautiful & spotless. Unfortunately that is all the spa offers. I had a massage & pedicure there and am extremely disappointed... More

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See 2 more reviews by CBWS for New York City
skanagasingham, General Manager at The Surrey, responded to this review
29 April 2013

Dear Guest, Thank you for your candid feedback from your recent visit to Cornelia Spa. I was pleased to learn that you are a fan of The Surrey, Café Boulud and Bar Pleiades. However, I regret that your experience at our spa fell short of our usual high levels of service delivery. Please allow me to extend our sincere apologies... More

Melbourne, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 28 April 2013

I love this hotel. it is in the nicest part of the city if you are an art lover, near all the galleries, museums etc. If you are a fashion freak, the neighborhood has some great boutiques though these are quite haute couteur and expensive. Central park is just a few meters away, and in April, when i was there,... More

Was this review helpful? Yes 1
skanagasingham, General Manager at The Surrey, responded to this review
30 April 2013

Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We were pleased to learn that our spacious guest accommodations exceeded your expectations and that you were most impressed with our prime location with close proximity to Central Park, Museum Mile and the famed Madison Avenue shopping. We pride ourselves on... More

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Hotel Summarization (Beta)

What travellers say

  • Central park(104)
  • Room service(45)
  • Cafe Boulud(38)
  • Upper east(36)
  • Very nice(28)
  • Deluxe Salon(18)
  • Great location(15)
  • Front desk staff(11)
  • Roof top bar(8)
  • High end(6)

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021
Phone Number:
Region: United States > New York > New York City
Amenities:
Business Centre Kitchenette Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotels in New York City
#25 Luxury Hotels in New York City
#31 Business Hotels in New York City
#55 Family Hotels in New York City
Price Range: ££££
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Exceptional moments at The Surrey extend well beyond your accommodations. Whether you prefer entertaining in the garden, indulging ­in a relaxing massage at Cornelia Spa or dining at your favorite table at Café Boulud, personality and personal preferences inform our service from the moment you make your reservation. ... more   less 
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Also Known As:
The Surrey Hotel New York City
The Surrey Hotel
Surrey Hotel New York City
Surrey Hotel New York
Surrey Suite Hotel
Surrey Hotel
Surrey New York City

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The Surrey
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