We stayed for five nights at the end of April/early May. Fantastic location and the view from our room overlooking Central Park was stunning. Unlike other reviews we found the staff polite and helpful at all times. We were delighted on returning to our room on the first night to find a cake and lovely message from the hotel as... More

We tremendously enjoyed a long weekend at the Park Lane Hotel. The staff was attentive, courteous, and very helpful. The room was impeccably appointed and very clean. The complimentary continental breakfast was a lovely addition; and a fabulous option for room service if you did not want to take breakfast in the dining room. The location.... we had a 19th... More

My wife and I stayed here for a 3 day visit for the 1st part of our honeymoon. The check in was very quick and easy and we were soon in the lift on the way up to the 40th floor, we went for a city view room which was just what we wanted. The view was amazing even more... More

What a location – almost in Central Park Being located just over the road from the southern end of Central Park, with a second floor dining room overlooking the park, is sensational. Rooms overlooking the park are wonderful. However, the commitment, interest and caring of some of the staff was very disappointing. An exception to this was the Park Room... More

Disappointing hotel as every surface in the room was dusty. The mirror bulbs in the bathroom had thick dust stuck to them. The bathroom was decorated in a shoddy manner and past it time. Not what was expected in a hotel so well positioned opposite Central Park. Their wish to charge for wi-fi coupled with a $15 charge for two... More

we booked the Deluxe City View with 1 Queen Bed and the continental breakfast. Amerco Cruz was the person at your reception desk who told us that breakfast was not included. he treated us like kids and sent us away. asked us to come back if we can proof him that we paid for the breakfast already. after a long... More

I stayed there 15 years ago and had a great experience! Went back in March 2013, the lobby was in need of serious renovation - not as bad as the Plaza though, the staff was nice enough and helpful. Our room was spacious and quiet. Old but well maintained furniture and super comfortable bed Our view was unbelievable - we... More

I arrrived at the hotel to check in, and I was upgraded to a room on the 39th floor for free as it was my birthday the following day! Check in was quick, and they went over where things were in the hotel, and who to contact for certain things, they also advised that due to my upgrade I would... More

I booked on this hotel relying on its fame, location etc. Apart from the nice view from our room on 39th floor, it was so poor on everything. On our arrival they asked a credit card for all extra charges for our stay as all room was already paid, we gave our credit card in good faith and on our... More