This was my first time at the Helmsley, after getting a very good deal on Expedia. I arrived late and was greeted at Reception by name which was a nice surprise. They were very apologetic, but didn't have the King room I had reserved. Instead they gave me a Double-Double, which was fine. The room was pretty big, in good... more

Stayed at the hotel over Christmas with my family. The hotel is in a great location, especially if you are coming from the airport by bus. It is just a short walk, two blocks, from Grand Central Station where the airport shuttle stops. Short walk to a number of places of interest. Empire State Building, Time Square. The rooms we... more

I booked this room under a wedding rate. The plastic sheeting at the entrance was not the most welcoming sight - I understand lobby is undergoing renovations, but an "Apologies for our dust" sign or better disguisement would have been nice. The hotel and rooms are run down. This is the first 3-star hotel I've been in that had no... more

Had a wonderful stay at the New York Helmsley, during October 2009. I stayed here with a large group, we were in NY for a wedding, so we had about 25 rooms. The hotel staff were so helpful to us, bar the girl at the Concierge desk, but all others were great. We had a few issues with the room... more

I stayed at the Helmsley for a week and had a great time. The location on 42nd Street is excellent - just a short distance to Grand Central, for instance. When we checked in, the nice woman at the counter upgraded us, quite on her own. I love it when that happens! We had a magnificent view of the city... more

We had a superb stay here. Even though we live in town, we had to get a room for a few nights while renovations were being done. The room was spectacular, right on the 30th floor with a jawdropping view of the Chrysler building and the Manhattan skyline. The room had a brand new 50+ inch flat screen tv that... more

I'm not sure where these people are getting positive reviews. We just got back from our stay there and won't be going back. We ordered a king bed and never got one in the 5 days we stayed. No coffee makers,no microwaves,fridges,etc.staff was rude,window was broken.not even a vending machine! A coke we were told was 10$ plus tip.this place... more

The Hotel is marketing itself that it is "World-class hotel" and "First-class", but that is absolutely way high. It's rather 2 star hotel. It was bad surprise that they had renovation on going during our stay. Hotel didn't have any services available. No restaurant, no bar, no lobby. They have six elevators. And sometimes only 4 was in function. During... more

The New York Helmsley is two-and-a-half blocks from Grand Central Station and even closer to the Chrysler Building, Bryant Park all on the same street. Shopping is real close, Starbucks and other local little places to grab a snack. The NY Helmsley is within walking distance to Madison Sq Garden (20 min), Radio City Music Hall (15 min), Rockefeller Center,... more