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Bentley Hotel


Hotel class 3.5 of 5
500 East 62nd Street, New York City, NY 10021
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Reviews you can trust

80% Recommend
4.0 of 5 stars 549 reviews
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By trip type
All (549)
[ Date ] [ Rating ]
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5 of 5 stars
Limerick, Ireland
3 Nov 2009 | Trip type: Couples New

we booked this hotel for a week in October because it was the cheapest by far with spacious rooms and the reviews were good,after long queues in immigration we were very happy to get to our hotel and even happier when we were told that we had been upgraded to a bigger room. The check in was very fast and... more

Management response from
Kristin_Manager, Manager

Thank you Robertf81 for your kind words about The Bentley. We feel the Bentley is truly a unique hotel that offers travelers both great views and big rooms, for a great price, especially by New York City standards. We can't wait to welcome you back in March!

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3 of 5 stars
San Francisco
16 Oct 2009 | Trip type: Solo travel

This was my second stay in six months. While the hotel still impressed me with its friendly desk and janitorial staff, cleanliness, spaciousness, reasonable prices, and views that are as nice as ever, there were serious problems this time. There was no heating in the rooms in mid-October! It was cold outside, and the long walls of windows in my... more

Management response from
Kristin_Manager, Manager

Thank you Deekay for taking the time to review our hotel. I am happy to see that you are a return guest, and we hope to welcome you back on your next trip to New York City. This fall has been a strange one in New York City; many days we had tempertures 70 degrees and above. For that reason...

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5 of 5 stars
Woodridge, IL
12 Oct 2009 | Trip type: Couples

We spent two nights in NYC on a trip through the Northeast. The first night we stayed at an older hotel that was 4 star and the second night we stayed at Bentley. While both hotels were nice, our experience at Bentley was great. The staff was super friendly and accomodating, the room was huge and beautifully decorated. We arrived... more

Management response from
Kristin_Manager, Manager

Thank you so much for taking the time to review The Bentley, Hdnichol. I am so pleased to see that our staff development training is paying off! We are looking forward to welcoming you back. Kind Regards, Kristin Assistant Hotel Manager

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3 of 5 stars
California
8 Oct 2009 | Trip type: Couples
2/2 found this review helpful

I was with my husband, who traveled to NYC for business and his company put him up in the Bentley Hotel. I was really bummed at first because it was only rated as a two star hotel and in an out of the way area. I've stayed at three star hotels in NYC that were not that nice, so I... more

Management response from
Kristin_Manager, Manager

Thank you gracie2122 for your kind words about our hotel. I am pleased to hear your satiation with our comfortable bedding and stunning views. While our location allows guest to enjoy a view of the Queensboro Bridge that only an upper east side hotel could offer, it is a five block walk to the subway station. However, once you are...

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4 of 5 stars
Montreal, Quebec
7 Oct 2009 | Trip type: Couples

A little noisy since near the bridge but great room (Deluxe suite) more

Management response from
Kristin_Manager, Manager

Thank you very much for your kind words and high scores. I am pleased to see you were happy with our rooms. While most New York City hotel guests site noise as one of their big complaints, we feel one of the pluses of our location is the reduced outside noise and great views. We hope to welcome you back....

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5 of 5 stars
Colorado
4 Oct 2009 | Trip type: Couples

My husband and I organised a 'long weekend' trip to NYC for ourselves and friends from the UK. I recommended the The Bentley Hotel on upper east side, as I had stayed there before and loved it. I was happy to say we all loved the experience. Yes, it is not in the middle of the city but you can... more

Management response from
Kristin_Manager, Manager

Thank you for your kind words. I am very happy to hear that you received the treatment that we strive for. We are looking forward to welcoming you back. Kind Regards, Kristin Assistant Hotel Manager

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2 of 5 stars
Pasadena, CA
26 Sep 2009 | Trip type: Friends getaway

After a five hour red eye from Los Angeles we were relieved to unwind in the hotel lobby. At first glance, the hotel comes across chic but it soon loses its luster. For starters our deluxe upgrade was falsely advertised and featured a pull out bed in place of two double beds. The hotel was nice enough to upgrade us... more

Management response from
Kristin_Manager, Manager

Thank you for reviewing The Bentley Hotel. I am pleased to hear that you were upgraded to the room you requested. Please note that we have complementary coffee in from 6am until 11am daily. Additionally the hotel has a guest vending machine on the second floor. I am happy to report that due to guest feedback, we have placed ice...

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1 of 5 stars
Los Angeles
16 Sep 2009 | Trip type: Business, Solo travel

Most of hotel people were nice as written in other reviews. However, every day after making up my room, they charged me items in mini bar which I had not even touched!!! I told a girl in the hotel front, and claimed about those charges on the bills that I was not even aware of. Her attitude was so unprofessional... more

Management response from
Kristin_Manager, Manager

Thank you for taking the time to review The Bentley. I am happy to hear that you found our staff to be friendly. We are currently retraining our mini bar attendants and front desk agents to better assist guest with voids. I feel confident that with our new system in place, posting errors will no long occur. We hope to...

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5 of 5 stars
Kentucky
13 Sep 2009 | Trip type: Friends getaway

To all NY shoppers, I have been staying at the Bentley Hotel, NY several times, but last time I finally made up my mind why I would not stay anywhere else, but at the Bentley. I had a small situation, where maid misplaced small shopping bag from Sephora. Management and folks and the desk, including General Manager, went above and... more

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5 of 5 stars
Montreal
12 Sep 2009 | Trip type: Couples

It was a lovely hotel, very clean and modern. Staff very nice. There is an ice machine but no ice buckets in your room - you have to either call front desk for one to be brought to your room or you can get a bag only from front desk. That is the only odd thing I can say about... more

Management response from
Kristin_Manager, Manager

Thank you for your kind words. We value guest feedback and after reviewing your comments have decided to place ice buckets in all of our guest rooms. We hope your future travels will bring you back to The Bentley. As you state the hotel has a special rate for parking so it is always best to contact the front desk....

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Bentley Hotel Also Known As

  • Bentley Hotel New York
  • Bentley Hotel Nyc
  • Bentley Hotel New York City
  • Bentley New York City
  • Bentley Hotel Ny
  • Hotel Bentley New York
Address: 500 East 62nd Street, New York City, NY 10021