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The Marcel at Gramercy


Hotel class 3.0 of 5
201 East 24th Street, New York City, NY 10011
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Reviews you can trust

72% Recommend
4.0 of 5 stars 447 reviews
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By trip type
All (447)
[ Date ] [ Rating ]
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1 of 5 stars
Northeast
9 Nov 2009 | Trip type: Business New

Don't believe the hype - even in Manhattan, there are understandably small rooms in nice, decent hotels and there are tiny, overpriced shoeboxes with poor sound insulation, terrible floorplans and shoddy service/decor - there may only be one of the latter... The Marcel at Gramercy. Stay away! I will never stay here again. Ever. more

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3 of 5 stars
Venice, CA
9 Nov 2009 | Trip type: Business New

All hotel rooms in New York are small, but the Marcel's seemed smaller than usual. The beds were ok. The hotel would be good for a person on vacation who does not need hotel amenities. Not great if you're going there for business. The internet was not working, but they charged me $30. The movie selection did not and they... more

Management response from
HarryFOM, Front Office Manager

Thank you for your review lucyronin. I regret to read that your stay at the hotel was not suitable for your business needs. We are currently looking into options to upgrade the hotel’s wireless internet capabilities and movie system and hope to have this process completed in the next few weeks. I apologize for the inconvenience this has caused during...

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2 of 5 stars
Boston, MA
4 Nov 2009 | Trip type: Business, Solo travel

I have to preface this with saying I come to New York twice a month for work. I usually stay in non-chain hotels like the Marcel and all in and around the area of this hotel. I would not choose to stay at thie hotel again. A lot of people complained about the size of the rooms and they are... more

Management response from
HarryFOM, Front Office Manager

Bostycutah,thank you for choosing the Marcel for your recent stay in NY and thank you for your review. New York is the city that never sleeps but that should not prevent you from getting any. Your comments regarding our windows have been directed to the proper department and managers where proper action will be considered to rectify this issue. Thank...

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4 of 5 stars
Fayetteville, AR
2 Nov 2009 | Trip type: Couples

The Marcel was conveniently located near the subway, city buses, Starbuck’s, pharmacies, restaurants, etc. The Gramercy/E 24th Street area was clean and safe. The hotel staff was excellent and very helpful – especially the doormen. The rooms and bathrooms are very small, as expected in New York, but tastefully appointed and updated. However, if you are not accustomed to street... more

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5 of 5 stars
California
1 Nov 2009 | Trip type: Couples

We booked the Marcel on Hotels.com, stayed for 3 nights and felt like we discovered a gem. The hotel was right across the street from our son's NYU dorm and walking distance to lots of restaurants. The staff was very friendly and helpful. Our room was tiny with no view, but very clean and nicely decorated. Basically, we got what... more

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4 of 5 stars
Braunschweig, Deutschland
28 Oct 2009 | Trip type: Couples

We've stayed at this hotel for 8 nights and we were very nicely surprised. Reading some of the comments here we had some concerns, but in the end the hotel made us a very good impression. The room was clean, relatively large for NYC standards and the staff was very nice. The price was also OK for NYC, as was... more

Management response from
HarryFOM, Front Office Manager

Your review is greatly appreciated teklord. I'm glad that you gave us the opportunity to experience for yourself what Marcel has to offer. We are very happy to hear you enjoyed the room as well as the location. Please consider us for your next visit, we will be more than happy to welcome you back.

Perfect
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5 of 5 stars
Chicago
24 Oct 2009 | Trip type: Couples

My husband and I came to town to visit our child at NYU. The location was perfect for getting down to campus or uptown to visit relatives. We arrived early and the room was ready and were we blown away. The staff set up with what we thought had to be one of the best rooms in the house. Higher... more

Management response from
HarryFOM, Front Office Manager

Thank you for the great review flamingoyardart! I'm pleased to read that the hotel exceeded your expectations and that we'll be your hotel of choice in the future. I will forward your kind words to the staff. I have noted your last three points and have discussed improving these areas of service. Thank you again for the review and recommendation.

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3 of 5 stars
Houston
19 Oct 2009 | Trip type: Couples

My boyfriend gave me the surprise of an extended weekend in New York for my birthday and booked our stay at the Marcel. Never having been to NYC I was unsure what to expect but found myself excited, thrilled and a little awed as soon as we walked in the door. The décor was a bit minimalist but fun and... more

Management response from
HarryFOM, Front Office Manager

You’re right CheekyPeaches, how could you not have a good time in NY?! Thanks for the review, and I’m ecstatic to read that you found everything great overall being this was your first time to NYC. I hope that you will consider the hotel for your next visit, where we can make your stay just as great. No, we’ll look...

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5 of 5 stars
Fayetteville, AR
16 Oct 2009 | Trip type: Business, Solo travel

The Marcel was great. Yes- the rooms are small but it's to be expected, it's NY! It was such a cute room with an authentic boutique feel to it. I loved it. The lobby is hip and stylish, it's close to some great restaurants, etc. and the staff was super friendly. I would highly recommend staying here, especially for the... more

Management response from
HarryFOM, Front Office Manager

Great review fam0ffive!!! It’s great to read that you loved the room and location of the hotel. We always appreciate the recommendations. Do come again, we would be happy to have you back.

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2 of 5 stars
Burlington, Vermont
15 Oct 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

This hotel has had a hip renovation of the visible surfaces. But scratch the surface, and it's a dive. - We were on the 5th floor, 24th Street side. Tiny but comfortable room. Tiny bathroom: tall people may have difficulty using the toilet. - Beneath hip new carpet, ancient floors creak. Fortunately, the room above us was empty. - Traffic... more

Management response from
HarryFOM, Front Office Manager

Thank you for your review intrpdvygr. I’m glad to read you enjoyed the renovations of the hotel and comfort of the room. Your comments regarding the room discrepancies are greatly appreciated and we are in the process of rectifying the issues. I would like to extend an apology and hope that you would consider returning to the hotel during your...

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The Marcel at Gramercy Also Known As

  • Marcel Hotel
  • Marcel Hotel New York
  • Marcel At Gramercy Hotel
  • Marcel
  • Marcel New York
  • Marcel Hotel Nyc
  • Hotel Marcel
  • Hotel Marcel New York
  • Marcel Hotel Ny
  • Marcel Nyc
Address: 201 East 24th Street, New York City, NY 10011