We read the reviews about this hotel, some good, some bad, but it had an average postion at Trip Advisor, then we decided to go. Staff works well, excellent location, rooms clean and comfortable. There is WIFI (free at 56k) but does not work with iPhone. Sometimes hard to find a place at internet room, close to lobby. But they... more

Our research indicated that your hotel provides a good location and 3 star rated accomodations. However, when we checked in, we noticed that the hotel and our room was not very updated. In addition, the bathroom lacked ventilation (no fan), the shower and tub drained water very slowly, the towel hanger was rusted, and the bathroom door was very old... more

We spent 5 nights. Well located, within easy walking distance of time square. The staff were helpfull and offer to us a very good room at 01 pm. The room was serviced daily. it was extremely clean, confy beds, large room with LCD tv, no minibar, very good shower. Has a tube station in front of the hotel. I'll saty... more

I shouldn't complain too much as I was upgraded to an executive suite, but this place was absolute chaos. I stayed two nights for a business trip. When I arrived to the hotel there were a ton of people hanging around in the tight lobby and the concierges were having trouble managing all the luggage. I was a little early... more

This was recommended to me but very bad experience. Good- room clean & tidy Bad- too hot & could not control temperature, restaurant food terrible though was informed hotel did not own restaurant. Had to move rooms at 2am as heating (storage heater) broke down & started smelling. Then moved to another room where heating then had to be 'fixed'... more

We arrived at 6:00am on a Saturday morning fully expecting to drop our bags and do some sight seeing until check-in. The desk clerk noted that since the reservation was made with AMEX card she could check us in now. WOW!! Got to the room (18th floor) and it was very nice. Room was clean, orderly and well equipped. All... more

We went to New York for Easter, I was looking at lots of hotels as I wanted to stay somewhere nice and to have a good time. I came across this hotel, they had a special offer at the time, so we had a Club level room with breakfast included. We stayed there for 4 nights and paid about £500... more

We stayed here for a week. it was ideally situated for shoping at Manhatten. within easy walking distance of time square and the empire state building. the hotel staff were extremely helpful and friendly, we were checked in straight away. all our requests were attended to immediately. The room was serviced daily. it was extremely clean and comfortable, very welcoming... more

I stayed there already several times because our company has an agreement with them. The hotel is in a very good location when you want to go shopping or sightseeing: Macy's, J.C. Penney, Victoria's Secrets ... and the metro are just around the corner. The lobby is quite small and often very crowded especially when a flight crew arrives or... more