We booked at the hotel for the 29th December 2011. Upon arriving at the hotel we were impressed by the doorman and the lobby and checking in was easy and uneventful. So what was the problem just beware see below: The conciege service are rude unhelpful and a rip off (when i questioned a price for justification the servive agent... More

I have stayed in this hotel twice (not by my choice) and each time it is the same problem. There is no AC in the hallways and the rooms do not have control of their AC. Often it is cooler outside than in the room and thus you have to leave the windows open all of the time. The rooms... More

With the many options for midtown Manhattan, I wouldn't pick this hotel again. The rooms are very dated, and the bathrooms tiny. The heat was on all night, way to hot, and you couldn't shut if off. It's a beautiful old building, but needs an update. For the price you can do much better at other locations. More

Stayed for just 2 nights (2nd-4th Feb 2012) & read some mixed reviews on here so want sure what to expect. Our experience really didnt have any faults. Easy checkin with no queues, accepted at 12pm without the tedious come back at 3pm which often happens in NY hotels. Very friendly reception, particularly Adreas (?) The room was a good... More

Check-in was easy and the staff were really helpful. We had one of the refurbished rooms which was lovely. The bathroom was a bit dated, but hey, its a bathroom and everything worked perfectly fine! Its in a central location with the Empire State Building & NY Public Library around the corner. Times Square was about 5 minutes walk. Central... More

This is the 3rd time my husband and I have stayed at the Roosevelt Hotel, its in a great location, has a wonderful bar/lobby area, however on this occasion our delux room was extremely disappointing. The bathroom was tired and shabby, the shelf to stand your toiletries on was insufficient and unsteady, the air conditioning unit in the room was... More

My husband took me to NYC in January '12 for my Christmas present. We stayed at The Roosevelt & it was wonderful! Old time classic! The lobby was beautiful! Our upgraded room was not ready when we arrived but the bellhop staff were wonderful helping us with the luggage. The hotel is so very close to all of the attractions... More

Some staff were really helpful, others not so much. The hotel is good for the money in a great location bang opposite grand central station so perfect for getting around but most places within walking distance. Rooms need updating, bathroom especially but generally was ok for us as we only slept there. Only gripe really was the noise from outside... More

LOVE the Roosevelt! It's conveniently located near the city attractions and transportation (times square, broadway, shopping, grand central...). The ambience and the character of the historic building makes all the difference vs staying in a "chain". The staff was helpful, we were able to get a grab and go ny bagel and coffee, or have a seat and take our... More