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Extended Stay America - El Paso - West

2.0 of 5
990 Sunland Park Drive, El Paso, TX 79922 (Formerly Studio Plus Deluxe Studios)
Hotel amenities
Extended Stay America - El Paso - West
Ranked #60 of 78 hotels in El Paso
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12 reviews from our community

    Trip type
Traveller rating
    4
    1
    4
    0
    3
Date Rating
Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 12 March 2013

Staying at this hotel was the absolute worst experience of my life. We got in a few hours early around noon and asked if we could check in early. The man at the front desk apologized and said there was not a room ready and he took down my phone number and said he would call when the room was... More

Was this review helpful? Yes 1
vguerke, Manager at Extended Stay America - El Paso - West, responded to this review
13 March 2013

I received a copy of your review and wanted to take a moment to personally respond. I am sorry to hear that the room wasn't quite ready at 3pm. To make sure this doesn't happen again, I am going to try to contact future reservations to insure arrival times . I am grateful for the feedback you provided so we... More

Denver, Colorado
1 review
5 of 5 stars Reviewed 26 February 2013

My stay was great the staff is friendly and go out of their way to make you feel welcome. They are good about woking with you and your needs and all around are just a great group of people. The rooms are a good size with nice kitchen use. My husband and I stayed there for 5 months and really... More

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Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review
5 March 2013

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 February 2013

I was on the travelocity website and as soon as I clicked the tab for booking, the price went up 25%. I needed the room and booked it; but it sure leaves a sour taste. If you book here, expect a up price flip.

Was this review helpful? Yes 1
bbrauss, Manager at Extended Stay America - El Paso - West, responded to this review
15 February 2013

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More

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Chihuahua, Mexico
2 reviews
5 of 5 stars Reviewed 3 January 2013

I stayed at Studio Plus from Friday to Monday last Dec 2012, but for a special reason I had to moved to Travelodge. It was like being moved from Heaven to Hell!!! I am an easy person to satisfy but comparing the treatment received between Studio Plus and Travelodge I could not do anymore than write this review. Guy at... More

Was this review helpful? Yes
bbrauss, Manager at Extended Stay America - El Paso - West, responded to this review
7 January 2013

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Slippery Rock, Pennsylvania
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 19 June 2012

The staff is what made this place stand out versus it's competitors. I have nothing but great things to say about all of them. The pool is alittle small but thats my only complaint.

Was this review helpful? Yes 3
See 3 more reviews by trickhater for El Paso
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review
27 August 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 8 June 2011 via mobile

Do NOT stay here!!!! We checked in, went to our room and checked right back out. The room smelled musty and moldy, the couch was filthy and torn -looked about 40 years old. Did check for bed bugs and did not find any, however I would have rather slept in the bathroom. The room as a whole was horrible. I... More

Was this review helpful? Yes 2
El Paso, Texas
1 review
5 of 5 stars Reviewed 23 January 2011

I am Very Happy with my Extended Stay at the Studio Plus Hotel In El Paso Tx. Because as I arrived the Saff treated me with respect, promtiness and very helpful maner, the room was clean, and the room service during my stay was excellent. the amenities are just perfect for long stays, all appliances worked and the constant care... More

Was this review helpful? Yes
Fort Myers, Florida
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 12 October 2010

I wanted a hotel with a gym. Well, this one has with two bikes, a tredmill and a bo-flex type machine. I was NOT happy with the gym at all! So if this is important to you, find another place! One of the bikes was broken and I thought the tredmill was too. I went to the front desk to... More

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See 2 more reviews by fishheath for El Paso
South TX
Top Contributor
51 reviews 51 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 27 August 2007

We stayed here for 6 nights, as the west side location was important to us. I found the room to be spacious, by regular hotel room standards, though the a.c., as noted by another reviewer is close to the bed. Still, the bed was comfortable and the a.c. was cold. The furnishings are rather spartan, and the colors of teal... More

Was this review helpful? Yes 1
See 2 more reviews by jmb994 for El Paso
Top Contributor
108 reviews 108 reviews
95 hotel reviews
Reviews in 76 cities Reviews in 76 cities
589 helpful votes 589 helpful votes
3 of 5 stars Reviewed 21 February 2007

Like another reviewer, I also got this hotel on Priceline for a bid of $32. For the price I'm pleased, BUT the room I got was by far the smallest I've ever had at a Studio Plus, which usually offers larger rooms than Extended StayAmerica, it's lower priced clone. The bed is crushed right up against the air con/heating unit!... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - El Paso - West

Also Known As:
Studio Plus El Paso
Address: 990 Sunland Park Drive, El Paso, TX 79922 (Formerly Studio Plus Deluxe Studios)
Region: United States > Texas > El Paso
Amenities:
Fitness Centre Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 78 hotels in El Paso
Price Range: £
Hotel Class:2 star (2*)
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Hotels.com, Travelocity, Expedia, Venere, Tingo, Orbitz and Priceline so you can book your Extended Stay America - El Paso - West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

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Extended Stay America - El Paso - West
See lowest price for your stay* (from our partners)
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