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Red Roof Inn - El Paso West

2.0 of 5
7530 Remcon Circle, El Paso, TX 79912-3513
Hotel amenities
Red Roof Inn - El Paso West
Ranked #29 of 78 hotels in El Paso
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59 reviews from our community

    Trip type
Traveller rating
    31
    8
    5
    6
    9
Date Rating
Sechelt, BC
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 17 March 2013

We saw this place advertised on the highway for $39 a night and they gave that price to us although the sign on the hotel said $42 a night. Apparently, everything had just been renovated, and it showed. Very clean. Absolutely no extras (no breakfast, etc.) except they did give free Wi-Fi, which was good. Got a good room, quiet,... More

Was this review helpful? Yes 1
Evans
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 15 March 2013

Room 102 had no wifi. There staff is aware of the issue but fail to remedy the problem. Unacceptable. Desk person freckle face brunette obviously knew of issue but still put me in sub par room. Room had mothball or some vomit odor. The room was basic nothing to get excited about. Response from Manager when I asked him was... More

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Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review
18 March 2013

Thank you for your review and comments concerning your recent visit to our location. We are in the process of changing vendors with our guest wireless internet service that will improve the WiFi connection in the guest rooms. We invite you to visit our Inn again and look forward to serving you at the property. Ernie Parra General Manager 915... More

El Paso, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 March 2013

Wifi – kept losing the connection no towel racks – we had an accessible room, but still, please don’t forget the towel racks tv – a very small 19” bed – was little uncomfortable Love!! The desk – large and easy to work on room size – awesome soft towels instead of the sandpaper ones at other hotels clean room... More

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See 2 more reviews by rd f for El Paso
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review
18 March 2013

Thank you for taking the time to submit a review about your recent visit to our property. We have completed some improvements this month to the room accommodations that included a new bedding package and large flat screen television sets in each unit. We look forward to serving you again when your travel plans require lodging at our El Paso... More

Chicago
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 25 January 2013

Stayed here while on a visit to Carlsbad Caverns - our first and last nights on a five day trip. Like most discount chains, the bedding is tired and worn, the mattresses are from the last century and the towels would be used as rags under most circumstances... add that the carpeting on the 3rd floor is disgusting - stained... More

Was this review helpful? Yes 2
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review
26 January 2013

Thank you for responding with a review from your recent visits to the property. The information you provided from both guest rooms permits us to directly address those concerns and our company is responding with corrective actions that should be in place by the end of the first quarter of this new year. We look forward to another opportunity in... More

Hilliard, Ohio
2 reviews
5 of 5 stars Reviewed 8 January 2013

This hotel is at a great location and the staff is amazing. The night clerk Mary is totally awesome and Olga is the best housekeeper I've seen at a hotel I've ever stayed at. Keep up the great job and anytime I'm in the area I'll be there.

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Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review
14 January 2013

Thank you very much for responding with a review of our property and location. Your Holiday visit was important to all of our team members and the front desk and housekeeping staff were committed in providing you with excellent service during your stay. We certainly look forward to providing you with lodging accommodations the next time you are in the... More

white s
1 review
5 of 5 stars Reviewed 20 November 2012

great location...i have been coming here for about 4 years and the staff has been great...they make you feel at home. the manager is a great guy and ivan and the staff is very friendly, i will continue to go there every time i visit that part of texas. It really is a bargain to stay at this hotel.

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Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review
28 November 2012

Thank you for taking the time to submit a review of our property, we appreciate the loyal business relationship you have maintained with us. Ivan and our staff are happy to serve you on each visit with friendly service and value during your stay. The next time your travel plans include West Texas our team looks forward to seeing you... More

San Antonio, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 31 October 2012

I have been planning this trip for months when I was able to make reservations I started checking reviews. I booked this Inn because of the reviews and the price. There was about a one inch line all the way around the room on the carpet next to the wall where it was not vacumed. a plastic tag for hanging... More

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Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review
3 November 2012

Thank you for bringing this information to our attention, this gives us the opportunity to review the details you provided with our employees. We regret the inconvenience you experienced during your visit and apologize for the circumstances you reported. I can assure you corrective actions have been taken by our housekeeping department and we certainly look forward to serving you... More

BASTROP
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 23 October 2012

Great Location right off I-10... Safe area with alot of resturants nearby... Good clean comfortable room ...Staff was friendly and willing to help with any problems....Stopped will traveling to California and the price was right !

Was this review helpful? Yes 1
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review
10 November 2012

Thank you very much for the review regarding your recent visit to our property. Our location is popular with our customers and we appreciate your comments regarding the services provided by our employees. We look forward to serving you again upon your next visit to El Paso. Ernie Parra General Manager (915) 597-9977 More

Nuevo Casas Grandes, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 October 2012

I have been coming to this hotel for about 2 years now and it has been because of the location, The great service and price you get ,i really recommend this place! I get all the basic things i need for a pleasant stay they have free newspaper, cofee decaf or regular, Microwave in looby in case you don't get... More

Was this review helpful? Yes 1
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review
10 November 2012

Thanks for taking the time to respond with a review of our property. Loyal customers are very important to our staff in meeting their expectations. Your next visit to the Inn will be welcomed and we look forward to serving you again. Ernie Parra General Manager (915) 587-9977 More

Las Cruces, New Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 10 September 2012

I have stayed at this hotel multiple times and will continue to do so. Great place,clean and nice, but the best part is the customer service. I came the first time to recover after surgery, and was looked after very well. Thanks to Ivan Juarez, I will keep coming back, and recommend the hotel to everyone.

Was this review helpful? Yes 1
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review
2 October 2012

Thank you for submitting your recent review and informing us of your experience and customer satisfaction with Ivan. We are happy you are doing well and appreciate your loyalty to our business. The staff looks forward to serving you upon your next visit to the hotel. Ernie Parra General Manager (915) 587-9977 More

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Additional Information about Red Roof Inn - El Paso West

Also Known As:
Red Roof Inn - El Paso West Hotel
Red Roof Inn - El Paso West Hotel El Paso
El Paso Red Roof Inn
Red Roof Inn El Paso
Address: 7530 Remcon Circle, El Paso, TX 79912-3513
Region: United States > Texas > El Paso
Amenities:
Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotels in El Paso
#17 Business Hotels in El Paso
Price Range: £
Hotel Class:2 star (2*)
Reservation Options:
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Red Roof Inn - El Paso West
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