We have stayed here several times before as we travel to phoenix 4 times a year. This will be my last stay here unless its in the dead of winter. What can I say it was hot !! The lobby the suite, the whole hotel. We asked if there was a problem with the ac and was told it was... more

I have been staying in this hotel for three weeks and i have no complaints. the service and staff are the best out of any hotel i have ever been in. i am going to be down here for ten more months and i wouldn't think about leaving. more

We stayed at this hotel for almost three weeks. My husband is militaray and we moved to El Paso. They treated us like family. Everybody was friendly and went out of their way to make us feel comfortable. The rooms are perfect for a family. We loved the breakfast and the pool. The staff made us feel special during our... more

Very rude staff the manager Angel Kristen is so rude, she does not like children or mexicans. She claims she does not speak spanish and she is very offensive. I was a really good client at this Emabassy but since this woman is there everything has changed, it not clean, the employees are upset all the time, the rooms are... more

All I really have to say is that they give horrible service. The servers at the happy hour and breakfast are the rudest people that I have ever encountered at any hotel. In addition to a manager that is not paying attention on how rude their staff is. I will never stay here again. more

We look for Embassy Suites hotels whenever we travel. This hotel was NOT an Embassy Suites. The sign said Embassy Suites, but it was not. The room had peeling wallpaper and the ceiling was falling in several places. The carpet was separated at the seams. The doorknob was falling off the door. The cleanliness of the room left a lot... more

On a two recent trips through El Paso we stayed at the Embassy Suites on both visits. The first visit everything was fine. Breakfast could have more variety, such as a buffet bar (i.e. scrambled eggs, fruit, muffins displayed) On our second visit we experienced no luggage carrier, the security latch was broken and the wood was split by an... more

I've read several poor reviews... maybe I stayed at a different Embassy Suites??? But there's only one in El Paso, TX. From the time we walked through the door at check in until we checked out 5 days later, we were treated like family by the staff. The rooms were wonderful. My wife and I had one room and my... more

Enbassy Suites always excels at offering great service and good accommodations -- this hotel is convenient to the airport (if youcan negotiate the Texas street system which parallels I-10, with Eastbound on one side of the interstate and westbound on the other side of the interstate). This hotel is clean, attractive, and offers all the good features of a typical... more