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Holiday Inn El Paso-Airport


Hotel class 3.0 of 5
6655 Gateway West, PO Box 9955, El Paso, TX 79925
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Reviews you can trust

51% Recommend
2.5 of 5 stars 31 reviews
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By trip type
All (31)
[ Date ] [ Rating ]
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5 of 5 stars
Spring, Texas
17 Sep 2009 | Trip type: Business

I stay at this hotel everytime I come to El Paso. Location is central and all the staff is very friendly and helpful. The rooms are very clean and comfortable. They have the lobby bar and if you really want to party check out Teddy's downstairs. bssprink@aol.com more

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2 of 5 stars
New Mexico
9 Jul 2009 | Trip type: Couples
1/1 found this review helpful

The price was WAY too high, the toilet barely flushed, air conditioning worked but did not cool the whole room, THERE WAS NO FREE CONTINENTAL BREAKFAST, the hot water in the shower took about 10 min or more to even get hot, there was no ventilation (fan or drying light) in the bathroom, the tv would rattle from the speakers... more

Management response from
Alex Herrera, Guest Service Manager

Thank you for taking the time post your comments. We truly apologies for any inconvience that you experience. We will diffenetly correct any issues with the room and use your comments to pass onto our staff to provide better customer service. We would like to invite you back to give us another opportunity to provide you with better memory of...

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2 of 5 stars
Georgia
25 Jun 2009 | Trip type: Couples
1/1 found this review helpful

Holiday should just tear the building down and start over. First of all, the doors are on the outside of the building, and given the current situation in the area is very dangerous. When I walked through the lobby to my room, the glass between the indoor/outdoor sections of the pool was very, very cloudy. The hallways were smelly. When... more

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4 of 5 stars
Grapevine, TX
1 Jun 2009 | Trip type: Family

overall, this hotel is not that bad...it is older so some of the reviews are a little harsh..it is listed as a 3 star which is about right...from the beginning, the shuttle driver was there before we even got our luggage..real close to the airport and shopping(shuttle will take you within 3 miles of hotel, which is nice)..check-in was smooth... more

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1 of 5 stars
Washington State
29 May 2009 | Trip type: Couples
1/1 found this review helpful

Stayed at the hotel for 6 days. I am a member of the priority club with a Gold Status. For 3 days of my stay we did not get face towels. For two days we did not get coffe packets and to top it all on the last day of my stay one of the towels was a used towel... more

Management response from
Alex Herrera, Guest Service Manager

We Thank you for you comments, and I would like to a sure you that actions will be taken for...

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1 of 5 stars
Midwest
14 May 2009 | Trip type: Family

Not happy at all with this hotel. VERY dirty carpets in the rooms and hallways. Two shuttles, but only one driver, so the wait was overly long. The elevator was dirty with old sticky tape on the wall as if someone had ripped down a poster recently. Very close to highway so our room smelled like road tar. Coverlet on... more

Management response from
HotelManagerMJ, Owner Representative

Thank you for your comments. I would like to extend our apologies on the behalf of the El Paso Holiday Inn Management and Staff. I will take you comments and pass them along to correct departments to ensure that these issues you brought to our attentions will be addressed and correct. Feed back like this will ensure that we become...

A Real Dump
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1 of 5 stars
Nashville, TN
26 Apr 2009 | Trip type: Couples

Let me preface this review by saying my husband and I arrived in El Paso "in transit" to San Antonio (and no reservations as we were unsure as to where we would be stopping for the night). What we did not know was practically every hotel in EP was booked due to 4 military divisions being shipped out and their... more

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3 of 5 stars
Los Angeles
22 Mar 2009 | Trip type: Couples

Got there shortly before Christmas, right off the freeway and close to the airport but no noise! We stayed in King bed room with fold out sofa. No elevators, or at least we did not find one. We stayed for one night and everyone is right, no parking -especially if there is a event going on, which there were! Starbucks... more

Management response from
HotelManagerMJ, Manager

I'm glad you enjoyed your stay, as short as it was. Parking can be tough at times, but that is generally because the hotel nightclub is so busy. It is so unusual to have a place you can actually go drinking and dancing that you do not have to leave the hotel for. Our restaurant has tremendous food, especially if...

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1 of 5 stars
New Mexico
23 Jan 2009 | Trip type: Couples

When we checked in we were given a room directly across from the check-in desk. At about 9pm a loud thumping bass from the nightclub downstairs rattled the entire building. When I called to complain the front desk man said that I knew this when I checked in, and that I should have requested a different room. At about 2am... more

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3 of 5 stars
Tulsa, OK
30 Dec 2008 | Trip type: Business, Solo travel

The hotel overall was ok, nothing out of the ordinary, however, if you left your room after 6 or so there was no place to park!! I guess the bar is very popular and the patrons take up the entire lot. I was pretty unhappy about that at 10:30 wanting to go to bed. Breakfast buffet was kind of a... more

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Holiday Inn El Paso-Airport Also Known As

  • Holiday Inn El Paso
  • El Paso Holiday Inn
Address: 6655 Gateway West, PO Box 9955, El Paso, TX 79925